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Android

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Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • jt120
  • Regular
  • 43266 Views
  • 66 replies
  • 25 likes
  • 43266 Views
  • 66 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 878449 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 878449 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 26511 Views
  • 4 replies
  • 0 likes
  • 26511 Views
  • 4 replies
  • 0 likes

[Android][Playlists] App no longer organizes info alphabetically. Now done chronologically?

My entire library was playlists and folders organized alphabetically (like, say, a record store). A recent update made the playlists and folders organize chronologically (while desktop remains alphabetically). i.e., the last list or folder accessed o...

  • Casual Listener
  • My entire library was playlists and folders organized alphabetically (like, say, a record store). A recent update made the playlists and folders organize chronologically (while desktop remains alphab...
  • Katerina
  • Spotify Legend
  • 512 Views
  • 1 replies
  • 0 likes
  • Android
    Playlists
  • 512 Views
  • 1 replies
  • 0 likes

"Add to Playlist" is now randomly ordered based on use. Please revert!

When adding a song to a playlist on the latest version of Spotify android, the order of playlists is now sorted by how recently have added to your playlists, instead of just listing them in the order you have them saved in on the sidebar. This makes ...

  • Casual Listener
  • When adding a song to a playlist on the latest version of Spotify android, the order of playlists is now sorted by how recently have added to your playlists, instead of just listing them in the order...
  • 422 Views
  • 0 replies
  • 5 likes
  • add
    Playlist History
  • 422 Views
  • 0 replies
  • 5 likes

Sudden UI change

PlanPremiumCountry United StatesDeviceNokia 6.1Operating System9 My Question or IssueI just recently started using spotify, and upon first usage, it had the traditonal UI Iwas accustomed to, from past accounts, and I began downloading songs to add to...

  • Visitor
  •   Plan Premium Country  United States Device Nokia 6.1 Operating System 9   My Question or Issue I just recently started using spotify, and upon first usage, it had the trad...
  • arándano
  • Visitor
  • 2709 Views
  • 4 replies
  • 8 likes
  • 2709 Views
  • 4 replies
  • 8 likes

App gets stuck in offline mode

PlanPremiumCountryUSADeviceSamsung Galaxy S6 Edge+, Sony Xperia XZ2Operating SystemLollipop, Oreo My Question or IssueThis has bugged me for a while and hopefully someone has a solution besides restarting the app. When I leave for work, my phone is c...

  • Visitor
  • Plan Premium Country USA Device Samsung Galaxy S6 Edge+, Sony Xperia XZ2 Operating System Lollipop, Oreo   My Question or Issue This has bugged me for a while and hopefully someone has...
  • 850 Views
  • 0 replies
  • 0 likes
  • 4G
    4G LTE
    wifi
  • 850 Views
  • 0 replies
  • 0 likes

Playback randomly stops - Amazon Fire 7 (2019)

PlanPremiumCountryJapanDeviceAmazon Fire 7 (2019)Operating SystemAmazon Fire / Android My Question or IssueSpotify is unusable as the playback randomly stops. Starts immediately if the the play button is hit again. I've logged out of all other device...

  • Casual Listener
  •   Plan Premium Country Japan Device Amazon Fire 7 (2019) Operating System Amazon Fire / Android   My Question or Issue Spotify is unusable as the playback randomly stops. Starts ...
  • Thudclak
  • Casual Listener
  • 1199 Views
  • 1 replies
  • 0 likes
  • 1199 Views
  • 1 replies
  • 0 likes

Spotify takes over chromecast when using other apps or devices

PlanPremiumCountrySwedenDeviceOneplus 6, Chromecast, LG OLED.Operating SystemAndroid Oreo My Question or IssueSpotify keeps interrupting other casts on chromecast.

  • Visitor
  • Plan Premium Country Sweden Device Oneplus 6, Chromecast, LG OLED. Operating System Android Oreo   My Question or Issue Spotify keeps interrupting other casts on chromecast. &nbs...
  • 337 Views
  • 0 replies
  • 1 likes
  • 337 Views
  • 0 replies
  • 1 likes

App crashes all the time & I'm not a fan of the new 'Now Playing' screen

PlanPremiumCountry DeviceKindle Fire 5th Gen (With cyanogen installed)Operating SystemAndroid My Question or IssueUp until now I've been happily using my Kindle Fire 5th Gen in my car mounted to the dash and I have it set up with another app called a...

  • Visitor
  • Plan Premium Country   Device Kindle Fire 5th Gen (With cyanogen installed) Operating System Android   My Question or Issue Up until now I've been happily using my Kindle Fire 5th...
  • 426 Views
  • 0 replies
  • 1 likes
  • 426 Views
  • 0 replies
  • 1 likes

Superuser Contribution which android smart watches support Spotify offline directly from the watch?

Just looking for a an android watch that ables to download playlists direct on to watch so I can use it away from my phone e.g. when im at the gym so I can leave my phone at home and just use my watch to listen to an offline downloaded playlist. my o...

  • Casual Listener
  • Just looking for a an android watch that ables to download playlists direct on to watch so I can use it away from my phone e.g. when im at the gym so I can leave my phone at home and just use my watc...
  • Katerina
  • Spotify Legend
  • 827 Views
  • 2 replies
  • 0 likes
  • 827 Views
  • 2 replies
  • 0 likes

Superuser Contribution Can't play the current song?

PlanPremium CountryIndia Operating SystemWindows 10 I have been unable to play any music or podcasts. The player always shows the message 'can't play the current song' or sometimes it asks me to import the file if I have it on my laptop.It has been m...

  • Regular
  • Plan Premium   Country India   Operating System Windows 10   I have been unable to play any music or podcasts. The player always shows the message 'can't play the current song...
  • Peter
  • Spotify Legend
  • 1132 Views
  • 3 replies
  • 0 likes
  • Can't play songs
    Windows 10
  • 1132 Views
  • 3 replies
  • 0 likes

Music pause mutes the volume

DeviceOnePlus 6T Operating SystemAndroid 9OxygenOS 9.0.152019.6 Security Update My Question or IssueI'm suffering from volume issues on my seat car \ Razer Bluetooth speaker.When pausing the spotify music, it automaticlly mutes the bluetooth volume a...

  • Newbie
  • Device OnePlus 6T  Operating System Android 9 OxygenOS 9.0.15 2019.6 Security Update   My Question or Issue I'm suffering from volume issues on my seat car \ Razer Bluetooth speaker...
  • 285 Views
  • 0 replies
  • 0 likes
  • 285 Views
  • 0 replies
  • 0 likes

Playlist re-shuffles after disconnecting from car bluetooth

PlanPremiumCountryAustraliaDeviceHuawei Mate 10 ProOperating SystemAndroidSpotfy v 8.5.9.737 My Question or IssueWhenever my phone disconnects from the car bluetooth, the playlist order gets re-shuffled.Steps to reproduce:1. Open playlist. Press shuf...

  • Music Fan
  • Plan Premium Country Australia Device Huawei Mate 10 Pro Operating System Android Spotfy v 8.5.9.737   My Question or Issue Whenever my phone disconnects from the car bluetooth, the p...
  • RhiRhi89
  • Visitor
  • 531 Views
  • 1 replies
  • 3 likes
  • 531 Views
  • 1 replies
  • 3 likes

Playing a song reset repeat and random preference

PlanPremiumCountryFrance DeviceOnePlus 6TOperating SystemAndroid 9 My Question or IssueHi ! On my mobile, when I click on the "play" icon on a song and I was listening to music with random or repeat settings on, it reset these settings.Ex: I am liste...

  • Regular
  • Plan Premium Country France   Device OnePlus 6T Operating System Android 9   My Question or Issue Hi ! On my mobile, when I click on the "play" icon on a song and I was listening...
  • 358 Views
  • 0 replies
  • 0 likes
  • 358 Views
  • 0 replies
  • 0 likes

Problems adding local files to offline playlist

Hello! PlanPremiumCountryUKDeviceSamsung Galaxy Ace 4Operating System(Android 4.4.4) My Question or IssueI have a downloaded playlist on my phone which I use for offline listening (mostly on my walk to and from work), I keep it downloaded and add/rem...

  • Gig Goer
  • Hello!   Plan Premium Country UK Device Samsung Galaxy Ace 4 Operating System (Android 4.4.4)   My Question or Issue I have a downloaded playlist on my phone which I use for off...
  • 270 Views
  • 0 replies
  • 1 likes
  • 270 Views
  • 0 replies
  • 1 likes

Spotify with Kingston microSD Offline Storage Slow Issue

Recently purchased Onkyo DP-X1A Digital Audio Player (Andoird OS).Android OS: 5.1.1Kernel Version: 3.4.0 android-build@DAP #1 Fri Nov 4 00:14:41 CST 2016Build Number: LMY47VSW Version: 0.1.37.8_20161104.000715 This device has internal flash storage o...

  • Regular
  • Recently purchased Onkyo DP-X1A Digital Audio Player (Andoird OS). Android OS: 5.1.1 Kernel Version: 3.4.0 android-build@DAP #1 Fri Nov 4 00:14:41 CST 2016 Build Number: LMY47V SW Version: 0.1.37...
  • Jonelsender1
  • Newbie
  • 488 Views
  • 1 replies
  • 0 likes
  • 488 Views
  • 1 replies
  • 0 likes

Superuser Contribution App minimizes itself when logged in

PlanPremiumCountryUnited StatesOperating SystemAndroid 8 My Question or IssueEver since I updated Spotify to 8.5.15.660, it's been minimizing itself after a few seconds of trying to open it. The app would display correctly on the screen for a few sec...

  • Regular
  • Plan Premium Country United States Operating System Android 8   My Question or Issue Ever since I updated Spotify to 8.5.15.660, it's been minimizing itself after a few seconds of trying...
  • Peter
  • Spotify Legend
  • 851 Views
  • 5 replies
  • 5 likes
  • 851 Views
  • 5 replies
  • 5 likes

Superuser Contribution Offline Mode has locked me out of spotify

PlanPremiumCountryCanadaDeviceSamsung J3Operating SystemAndroid My Question or IssueSo I found a wifi and downloaded my songlist for offline listening.After the download, to test I switched to offline mode. But could not play any songs. (I knew they ...

  • Casual Listener
  • Plan Premium Country Canada Device Samsung J3 Operating System Android   My Question or Issue So I found a wifi and downloaded my songlist for offline listening. After the download, t...
  • Peter
  • Spotify Legend
  • 650 Views
  • 1 replies
  • 1 likes
  • 650 Views
  • 1 replies
  • 1 likes

Poor Sound Quality with Premium Account

PlanPremiumCountryIndiaDeviceGoogle Nexus 6P and Denon X4500H AVROperating SystemAndroid Oreo 8.1 My Question or IssueI am using Spotify Connect on my Denon x4500H AVR to play from my premium account. But I am not able to feel any difference between ...

  • Visitor
  • Plan Premium Country India Device Google Nexus 6P and Denon X4500H AVR Operating System Android Oreo 8.1   My Question or Issue I am using Spotify Connect on my Denon x4500H AVR to pla...
  • 936 Views
  • 0 replies
  • 4 likes
  • 936 Views
  • 0 replies
  • 4 likes

Why daily mixes don't appear on spotify for android TV

I get daily mixes play list on my android app on the phone, but not on the Android TV app

  • Casual Listener
  • I get daily mixes play list on my android app on the phone, but not on the Android TV app
  • 366 Views
  • 0 replies
  • 0 likes
  • 366 Views
  • 0 replies
  • 0 likes

Songs One does not show on Android Spotify App

PlanPremiumCountryUSA DeviceSamsung Galaxy S10Operating SystemAndroid Version 9 My Question or IssueI am getting an intermittent issue with the Android App recognizing my Sonos One Gen 2 as a streamable device via WIFI. At first, the speaker was not ...

  • Newbie
  • Plan Premium Country USA   Device Samsung Galaxy S10 Operating System Android Version 9   My Question or Issue I am getting an intermittent issue with the Android App recognizing...
  • 295 Views
  • 0 replies
  • 0 likes
  • 295 Views
  • 0 replies
  • 0 likes

Albums and radios i have downloaded and listen to all the time recently started unsaving

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueSo recently every time I close the app most of my music is undownloaded. I'll open the app an...

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue So rece...
  • 299 Views
  • 0 replies
  • 0 likes
  • Unsaved songs
  • 299 Views
  • 0 replies
  • 0 likes