watch ads, get 30min, well, only 15min

[sla]

Plan

Free

United States

Device

(Google Pixel 2)

Operating System

(Android 10)

My Question or Issue

While listening heard the "tap here for 30min ad-free listening", so did that and watched the ads, and noted the time when the music began. About 15min later, another ad was heard.

[Xenia]

Hi @sla,

We’re sorry to hear this and appreciate you flagging it with us. We’ll pass your comments along to our Ads team.

Keep in mind that you'll need to keep the video ad in focus the whole time and don't navigate to another app or browser. You should also make sure to keep the app open and continue listening to music. Once the music stops or you exit the app, the timer might reset and you'll be hearing ads again.

We hope you'll find this clarification useful and we’ll be here for you if there's anything else you'd like to ask.