when change scrubber audio go mute

[wdorrejo]

Plan

Premium

Device

Xiaomi Poco F6 Pro

Operating System

HyperOS 1.0.7.0 - Android 14

My Question or Issue

when change scrubber audio go mute, have to pause and play the music to reproduce again.

[Ivelina]

Hey there @wdorrejo,

Welcome to the Community!

To begin, could you confirm that it's when you're toggling the progress bar (moving it from left to right) that shows the length of a track that would cause the audio to mute? Did you notice when this behavior started and if it was after something specific? Are you streaming music to an external device such as a speaker for example when this happens?

This could be a small issue on your device which is caused by corrupted cache so with this said I recommend giving Spotify a clean reinstall if you've not already done so. You can follow the steps here.

If there's no change, it'd be great if you could send us a video recording of the behavior so we can take a look. You can either attach it to your next response via the Insert Video option in the post editor or upload it to Google Drive and share the link with us (make sure the video has the permissions for anyone to see it).

Hope to hear from you soon 🙂

[wdorrejo]

Hello,

Sorry for the delay, it happens when not or using external device, all time practically, and is when moving audio progress bar, I reinstalled Spotify, but still the same issue.

Video in YouTube (No listed): https://youtube.com/shorts/J3v0Sdqvya4?feature=share

[AlejaR]

Hey there @wdorrejo,

Thanks for your reply and for the info shared,

Unfortunately, we couldn't visualize the video you kindly sent us. Would you mind sending it again? You can attach the video in your next reply in mp4 format, or you can also upload it to YouTube or Google Drive and make it public, so we can watch it.
 

On another note, we'd like to gather some additional info. Please send us:

• The exact Spotify version you're running.
• Does this happen when playing some specific playlist/podcast? If yes, please share the link to it with us.
• Does this happen when you open your account on a different mobile device? You can ask for the mobile device of a relative or a friend to open your account and check

Keep us in the loop!

[wdorrejo]

Hello sorry for the late reply.

Here is the link in Google Drive (public): https://drive.google.com/file/d/1J43a_Qxvk1jfzydabpMual4Y5jJssyfa/view?usp=drive_link

Today was an awful day because after 3 songs mute but still playing.

1. Spotify Version: 8.9.86.551 Android
2. Happen with all multimedia playable of spotify.
3. I tried with an old phone I have and not have issue, neither in PC.

[Ivelina]

Appreciate the cooperation @wdorrejo and thanks for sending over these details!

Did you by any chance notice when this behavior started on Spotify?

It's great that you performed a clean reinstall, however, if you're using an SD-card and the behavior persists, there could be corrupted cache there which is also worth clearing. 

If that's the case, would you mind removing the SD-card from your phone and reinstalling the app once again? Then please test without the card. 

In case there's no change, it'd be great if you could ask a relative or a friend to log in to their Spotify account on your phone. 

We'll be on the lookout 🙂

[wdorrejo]

Hello,

I tried everything and nothing, work, desperate because Spotify is a core app for me, I factory reset the phone, will be testing for at least until Monday, then will close this issue.

Thank for your help and assistance.

[mrhomeless_97]

Plan

Premium

Country

Australia 

Device

Galaxy Note 10

Operating System

Android

My Question or Issue

Ever since this morning, my Spotify audio has been cutting out every time I skip, select a song/podcast, or scrub through a song/podcast timeline. The time continues to count/progress while no sound is playing. The sound only returns when I skip the song, elect a new song/podcast, or scrub through the timeline again.

This cycle repeats. If I pick a song and get no audio, then I skip and get audio, then skip and no audio etc....

Very frustrating.