why my search history deletes itself every day?

[yawnnzn]

every time I open the app and I go to my search history it appears empty, my search history keep deleting itself, it's a bit inoyed

[AlejaR]

Hey @yawnnzn,

Thanks for posting in the Community and welcome.

For starters, we suggest you make sure you don't have any task killer, or storage cleaner apps as they are constantly deleting cache of the phone. This may interfere with the recently stored data on the app. In case you have one, double check if Spotify is set as an exception for cache cleaning.

On another note, to continue investigating your case, include in your next response the exact make/model and OS version of your phone, along with the Spotify version you're currently running. This will give us a better look at the issue.

Lastly, did you notice if this started to happen after a specific event such as an OS update? If yes, please send us the details.
 

Keep us in the loop!

[iknowthat9]

I deleted the app and downloaded it again, but the problem remains.

[Eni]

Hey @iknowthat9,

Thanks for getting in touch about this. 

Just to confirm, have you tried following these specific steps to reinstall the app?

On another note, would you mind sending us the info @AlejaR asked for previously? This will help us narrow down the root cause of this issue. 

We'll be on the lookout,