'your combination does not match' error is showing

[#1]

'your combination does not match' error is showing on 2 phones at one location while trying to login to the same one account and 10kms away in my pc and other phone i can log into the account

[Joan]

Hey there,

Thanks for reaching out. Are you trying to log in and the password isn't accepted? If so, then location should have no bearing on it. Make sure you are entering the correct credentials and if necessary, you can reset the password. Don't forget about alternate login methods like Facebook, Google and Apple too. 

Hope this helps.