Car Thing won't add to cart

[lysslulu37]

I finally received my offer email for Car Thing. I went through the steps to "Add to Cart" and then the next page where I assume I can see my cart does not load. Instead, the page I get reads, "It seems we've hit a dead-end" and gives me a "U-Turn Back" button. I tried using a different browser window and a different network and those did not work either. Anyone else have this issue? Thanks.

Plan: Premium

Country: U.S.

Device: Trying to purchase on MacBook Air 

[y3rt]

Ditto

[Shelly5]

I'm having the same issue

[cmcaguilera]

Same thing happening for me. Did it work for you ever?

[MattSuda]

Hey @lysslulu37  @cmcaguilera  @Shelly5  @y3rt 

Thanks for reporting this issue. This is currently being looked into. 

Hopefully this will be fixed soon.

[DomesticDomestic]

Will we be notified when it is fixed? 

[lysslulu37]

I tried adding it to my cart again and it worked! I hope it works for the rest of you! Cheers.

[snobbist]

Is anybody else getting a message that says the offer isn't valid anymore? Bc that's what it tells me 😞

[MattSuda]

Hey @snobbist 

This issue should have already been fixed.

Are you still having trouble? If so please provide the following info:

• Payment method
• Country
• Error message

[snobbist]

Hello there!

I am still having trouble purchasing a Car Thing. I'm trying to purchase from the U.S. with a debit card, but when I first attempted to make the purchase I tried PayPal; PayPal had a separate issue with my bank, so it wouldn't let me make the purchase with their service. Whenever I try to add a Car Thing to my cart, I get a web page titled "Spotify Promotion Declined" that reads "Sorry, your offer has already been redeemed or is not valid."

I think maybe Spotify thinks that since I tried with PayPal, I already purchased the Car Thing, but nothing went through.

Please let me know about any updates as I can't wait to purchase a Car Thing. 🙂

[MattSuda]

Hey @snobbist 

Thanks for getting back. I'm sorry to hear that you are still having trouble purchasing Car Thing.

In this case if you contact support they will be able to help with this.

Please visit this page here

[coolninga22]

I am having the same problem, any fixes?

[Alex]

Hey @coolninga22,

Thanks for the post.

We'd recommend reaching out to our Customer Support team here, as @MattSuda has suggested. They should be able to help out further.

Take care.