Double Payment Charge to my Bank Account for CarThing

[Ihop100]

Plan

Premium

Country

U.S.A

Device

Google Pixel 6

Operating System

Android 13

My Question or Issue

I entered my card payment info into the checkout page and got the message that the payment failed so I used my PayPal account and still got the same message of payment failed. Then I got  1 confirmation that my order was received on my email but both charges that "failed" still posted to my bank account. How can I get one of the charges refunded?

[Lyubka]

Hey @Ihop100,

Thanks for reaching out to the Community and welcome aboard! 
 

You might have a pending payment and that might be the reason you see two charges. When a payment fails it could sometimes show up as pending first, which means that the sum has not been processed yet, but marked for temporary authorization. If that was the case for you, the payment will eventually be returned to you. Sometimes it requires a bit of time to refresh.

We'd suggest to check the status of this payment with your bank and if you still have trouble we'd be happy to help further.

Keep us posted, we'll be on the lookout for your reply.