Got charged but no orden was placed

[Mateornelas]

Plan

Premium

Country

MEXICO

Device

S20+

Operating System

ANDROID

My Question or Issue

I GOT CHARGED 30 usd and no order was issued

[Dian]

Hey @Mateornelas,

Thanks for posting in the Community.

It's best if you contact our customer support team so they can assist you on this matter. They have the tools to investigate the unknown charges. Here is how to do it. 

You can check our refund policy here in the meantime. 

Let us know how that went,

Cheers!

[RubenSilva85]

I've got the same issue, already reach out support but from what i'm seeing this is a recurring problem.