About 200-300 songs have completely disappeared from my liked songs???

[Neha_]

Plan

Free

Country

United kingdom

Device

Samsung Galaxy S9+

Operating System

Android 10

My Question or Issue

Almost every song I have i have added into my liked songs for the past couple months has been suddenly removed. I'm assuming it's a bug since I doubt 20~ of my recent artists all decided to remove their songs/became unavailable at the same time. If I go to any of the artists pages, it still says that their songs have been added but they are no longer there???

[Ivelina · Accepted solution]

Hey there @Neha_,

Welcome to the Community!

So we can investigate this further, could you give us some more details:

• When did this start happening? Was it after an update of the app for example?
• Have you tried on any other device(s)?
• Have you tried any troubleshooting steps so far?

Sometimes it can help if you log out > log back in twice in a row because it can resync your account and the device you're using. 

Keep us in the loop.

[Neha_]

Hi,

I have tried logging in and out which did not work, however I then tried uninstalling and reinstalling the app which seemed to have fixed it.

Thank you for your response ❤️

[Ivelina]

Thanks for the cooperation @Neha_ and we're happy to hear the issue is fixed and you're back with your tunes 🙂

We're here if there's anything else you may need help with. 

Cheers!