Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Albums wont reset to original after buying premium

Albums wont reset to original after buying premium

 

Plan

Premium

Country

Norway

Device

Iphone 11

Operating System

IOS 17.6.1

 

My Question or Issue

I have had Premium for years, but had to go one month with free the recent month. After changing back to premium my albums, playlist or anything i played while in my free-period wont go back to its original form, the order on the songs are random and all of the albums and playlists features songs that shouldnt be on them. 
I’ve turned off shuffle, shuffle+, cleared my cache, updated the app and logged in and logged out. The issues are the same on my Macbook aswell. 
The issues do not occur on things i didnt play in my free-period and all the other premium-functions work as they should. 

Does anyone have experience with this, or suggestions on how to get it fixed? 

 

Reply
1 Reply

Hey @Karlsa1,

 

Thank you for reaching out to the Community and welcome. 

 

We appreciate all the troubleshooting you've tried so far. To investigate this further, would you mind changing the sorting options to see if any of them makes any difference? You can check how to change the sorting options here

 

If the issue persists, even if you've already logged out from your account, have you tried logging out and back in twice in a row? We'd recommend this as this process may help syncing the info between your account and your devices. 

 

Hope this helps. If anything else comes up, don't hesitate to ask. 

OscarDCModerator
Help others find this answer and click "Accept as Solution".
If you appreciate an answer, maybe give it a Like.
Are you new to the Community? Take a moment to introduce yourself!

Suggested posts