Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Content Questions

Start a topic

Forum Posts

New Feature To Try On Desktop: Quick Search Shortcuts

Hey folks, The Spotify team is always working to make the software as simple as possible for everyone to use, and for those of you who like to save a bit of time by using keyboard shortcuts, there's a very convenient trick that you may not have notic...

dinomight_0-1661880282065.jpeg
  • Spotify Star
  • Spotify Star
  • scrollingcat
  • Visitor
  • 65119 Views
  • 48 replies
  • 107 likes
  • 65119 Views
  • 48 replies
  • 107 likes

I have been trying to get help since October. Spotify for Artists will not help me.

I’m posting here asking for help because for some reason I got banned when asking for help in the Distrokid help desk community on reddit. I release music under two different artist names. I found out in October my less popular account generated 2K n...

  • Newbie
  • I’m posting here asking for help because for some reason I got banned when asking for help in the Distrokid help desk community on reddit.   I release music under two different artist names. I...
  • 76 Views
  • 0 replies
  • 0 likes
  • 76 Views
  • 0 replies
  • 0 likes

Superuser Contribution Top tracks/artists for the month are wrong

Plan Premium Country United States Device Desktop Operating System Windows 10 My Question or Issue My top tracks for the month are wrong. Songs that I've only listened to a few times are in my top 5. A song I've only listened to once is sixth. The To...

  • Casual Listener
  • Plan Premium Country United States Device Desktop Operating System Windows 10   My Question or Issue My top tracks for the month are wrong. Songs that I've only listened to a...
  • ANiceGuy
  • Casual Listener
  • 4568 Views
  • 20 replies
  • 4 likes
  • 4568 Views
  • 20 replies
  • 4 likes

Superuser Contribution Can’t share private playlists anymore?

So I just noticed I can’t share a private playlist anymore? Why is that a good update to push?i want to make a playlist for someone special to me, but I don’t feel like it showing in my profile, it’s not mesnt for everyone to see.Also I’m certain eno...

  • Regular
  • So I just noticed I can’t share a private playlist anymore? Why is that a good update to push? i want to make a playlist for someone special to me, but I don’t feel like it showing in my profile, it...
  • _rgp
  • Casual Listener
  • 18879 Views
  • 13 replies
  • 3 likes
  • 18879 Views
  • 13 replies
  • 3 likes

Superuser Contribution Display lyrics on horizontal screen

Dear community, When I am driving I always put my phone horizontally in the phone holder. I would like to use the lyrics option so that I can sing along to some songs when I'm driving. It looks like lyrics are only available when the screen is used v...

  • Casual Listener
  • Dear community,   When I am driving I always put my phone horizontally in the phone holder. I would like to use the lyrics option so that I can sing along to some songs when I'm driving. It lo...
  • Peter151
  • Visitor
  • 1909 Views
  • 2 replies
  • 2 likes
  • Horizontal screen
    Lyrics on Android
  • 1909 Views
  • 2 replies
  • 2 likes

Superuser Contribution Remove Joe Rogan podcast as suggestion

How do I remove Joe Rogan as a suggested podcast? Or other "shows to try"? And I would like an actual answer, not the canned "we're always adding new features for you to try" BS answers that plague the help section. If you're trying to force us to se...

  • Regular
  • How do I remove Joe Rogan as a suggested podcast? Or other "shows to try"? And I would like an actual answer, not the canned "we're always adding new features for you to try" BS answers that plague t...
  • Shassell
  • Newbie
  • 16278 Views
  • 48 replies
  • 96 likes
  • Remove Joe Rogan
  • 16278 Views
  • 48 replies
  • 96 likes

Cuentas habilitadas para descargar música para fm

Mi consulta es por lo siguiente: tenemos una cuenta de spotify y la cuenta de Tune Fab ( la cual nos dijeron que comprando esa podríamos descargar música sin problemas desde Spotify para nuestra FM) últimamente me cierran la cuenta por no cumplir con...

  • Newbie
  • Mi consulta es por lo siguiente: tenemos una cuenta de spotify y la cuenta de Tune Fab ( la cual nos dijeron que comprando esa podríamos descargar música sin problemas desde Spotify para nuestra FM) ...
  • 88 Views
  • 0 replies
  • 0 likes
  • 88 Views
  • 0 replies
  • 0 likes

Why can´t we see who saves our playlists

Hi,I am an avid playlist creator for my friends and sometimes I share them on my instagram and I get a couple saves, the problem? I never know who saves them, I wonder why spotify does not allow us to see who saves our playlists, It would be a way to...

  • Newbie
  • Hi, I am an avid playlist creator for my friends and sometimes I share them on my instagram and I get a couple saves, the problem? I never know who saves them, I wonder why spotify does not allow us...
  • MateusM
  • Spotify Star
  • 142 Views
  • 1 replies
  • 1 likes
  • 142 Views
  • 1 replies
  • 1 likes

Scammy Artist using playlist names as tracks

Spotify artist "Catbreath?" is using deceptive track names to gain plays. Titles include:my liked songsshuffle my liked songsmy release radarmy spotifyspotify:artist:6bDA2PfVb7Ezd0jB3Tomc1This makes using spotify with smart devices impossible.The art...

  • Newbie
  • Spotify artist "Catbreath?" is using deceptive track names to gain plays. Titles include: my liked songs shuffle my liked songs my release radar my spotify spotify:artist:6bDA2PfVb7Ezd0jB3Tom...
  • Luan
  • Spotify Star
  • 280 Views
  • 1 replies
  • 1 likes
  • 280 Views
  • 1 replies
  • 1 likes

Are Audiobooks availability in South Africa

PlanPremiumCountrySouth AfricaDevice Samsung Galaxy S21+Operating System( Android )My Question or IssueDo premium users in South Africa have access to audiobooks yet? And if so, how do I get access?

  • Visitor
  •   Plan Premium Country South Africa Device  Samsung Galaxy S21+ Operating System ( Android ) My Question or Issue Do premium users in South Africa have access to audiobooks yet? A...
  • Maxim
  • Spotify Star
  • 331 Views
  • 1 replies
  • 0 likes
  • 331 Views
  • 1 replies
  • 0 likes

Superuser Contribution Stop. With the Cover Songs.

I don't know what algorithm is happening to make me suffer through every obscure or poorly done cover of a song that I may or may not even like, but it's really getting old. Passing that off as something in a "Discover Weekly" playlist is just making...

  • Regular
  • I don't know what algorithm is happening to make me suffer through every obscure or poorly done cover of a song that I may or may not even like, but it's really getting old. Passing that off as somet...
  • kaizenn
  • Gig Goer
  • 7710 Views
  • 29 replies
  • 61 likes
  • 7710 Views
  • 29 replies
  • 61 likes

Solved!! Disable podcast video

As in desktop it would be super useful to be able to disable podcast video - I never watch it, it keeps my screen on and consumes my battery. Anyone enough that I'm contemplating finding an alternative podcast client. PlanPremiumCountryUnited Kingdom...

  • Regular
  • As in desktop it would be super useful to be able to disable podcast video - I never watch it, it keeps my screen on and consumes my battery. Anyone enough that I'm contemplating finding an alternati...
  • Jose_M
  • Spotify Star
  • 322 Views
  • 5 replies
  • 0 likes
  • 322 Views
  • 5 replies
  • 0 likes

excluding religious music from my "made for you" area and "discovery" lists

For some reason lately, I'm finding more and more religious (mostly christian themed) music in playlists in my "made for you" area.While I do appreciate choir and "solemn sounding" music, and really appreciate it when it celebrates humanity, I'm not ...

  • Casual Listener
  • For some reason lately, I'm finding more and more religious (mostly christian themed) music in playlists in my "made for you" area. While I do appreciate choir and "solemn sounding" m...
  • JerryKirksey
  • Newbie
  • 3755 Views
  • 9 replies
  • 10 likes
  • 3755 Views
  • 9 replies
  • 10 likes

Solved!!Superuser Contribution Sza New album tracks No longer showing Up

PlanPremiumCountry:USA DeviceOnePlus 11 5g. Oxygen 14Operating System My Question or IssueI was listening to the new Sza album for the last 2 weeks then suddenly today 12/7/25 ....the tracks are no longer listed. I cleared cache and data. Logging out...

  • Regular
  • Plan Premium Country:USA   Device OnePlus 11 5g. Oxygen 14 Operating System     My Question or Issue I was listening to the new Sza album for the last 2 weeks then suddenly t...
  • stlouis2001
  • Regular
  • 367 Views
  • 5 replies
  • 0 likes
  • 367 Views
  • 5 replies
  • 0 likes

Deceptive content with legal copyright infringement

Spotify makes this impossible to report otherwise, so posting something here. This "podcast" is using the title "Ophelia by the Lumineers" to hijack smart devices, and is violating law by using The Lumineers album cover. Spotify is making reporting t...

  • Casual Listener
  • Spotify makes this impossible to report otherwise, so posting something here. This "podcast" is using the title "Ophelia by the Lumineers" to hijack smart devices, and is violating law by using The L...
  • 179 Views
  • 0 replies
  • 0 likes
  • 179 Views
  • 0 replies
  • 0 likes

Superuser Contribution Spotify playlist in a bottle won’t work

I try and load the link but it’s just a black screen, or the error message prompting me to refresh. I’m pretty sure my app is up to date and my wifi is working. Maybe the world and his wife are all on at the same time? My friend has had this issue to...

  • Newbie
  • I try and load the link but it’s just a black screen, or the error message prompting me to refresh. I’m pretty sure my app is up to date and my wifi is working. Maybe the world and his wife are all o...
  • Novy
  • Moderator
  • 8940 Views
  • 42 replies
  • 1 likes
  • 8940 Views
  • 42 replies
  • 1 likes

Solved!! how do i find what genre a song is

You are able to find songs by genre, But what I want to do is find out what Genre a song is so i can look it up. I remain unsure for what i like in a song and knowing what genre two songs might share would help me find songs out of my loop.

  • Newbie
  • You are able to find songs by genre, But what I want to do is find out what Genre a song is so i can look it up. I remain unsure for what i like in a song and knowing what genre two songs might share...
  • Phal69
  • Visitor
  • 106974 Views
  • 6 replies
  • 13 likes
  • 106974 Views
  • 6 replies
  • 13 likes

Superuser Contribution Ultraviolence album not available

PlanPremiumCountryCurrently in Indonesia, Spotify account is GeorgiaDeviceiPhone 14 ProOperating SystemiOS 18.1.1 My Question or IssueCan`t find and listen the greatest song of Lana del Rey West Coast. All the Ultraviolence album doesn`t availabe

  • Visitor
  • Plan Premium Country Currently in Indonesia, Spotify account is Georgia Device iPhone 14 Pro Operating System iOS 18.1.1   My Question or Issue Can`t find and listen the greatest song ...
  • Joan
  • Moderator
  • 263 Views
  • 1 replies
  • 0 likes
  • 263 Views
  • 1 replies
  • 0 likes

Superuser Contribution Pink Floyd tracks not available

PlanPremiumCountryItalyDeviceLaptop ASUS Vivobook / Xiaomi 13TOperating SystemWindows 11 / Android 14My Question or IssueAt the moment, January 1st 2025, the following tracks from Pink Floyd are not available (i.e. "greyed out") on both my pc app and...

  • Newbie
  • Plan Premium Country Italy Device Laptop ASUS Vivobook / Xiaomi 13T Operating System Windows 11 / Android 14 My Question or Issue At the moment, January 1st 2025, the following tracks from P...
  • karmyk
  • Newbie
  • 527 Views
  • 2 replies
  • 1 likes
  • 527 Views
  • 2 replies
  • 1 likes

Solved!! Find music videos

PlanPremium CountrySweden DeviceiPhone 15 Operating SystemiOS 18 My Question or IssueHow do I find music videos easily in the app?

  • Gig Goer
  • Plan Premium   Country Sweden   Device iPhone 15   Operating System iOS 18   My Question or Issue How do I find music videos easily in the app?
  • zappe
  • Gig Goer
  • 442 Views
  • 4 replies
  • 0 likes
  • 442 Views
  • 4 replies
  • 0 likes