Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Trying to verify the members of my family account - all that appears on the account page is a generic gravatar for each member - except for one person who appears to be logged in? See screenshot....
I'm also seeing the same thing. Trying to figure out which family members I've got on my account and they all show the same way
Hi, same problem. I've tried on different web navigators and got the same problem.
Seems to be a general problem... Any thoughts @Spotify?
This is also happening to me!!!
Same here, @spotify are you going to adress this issue ??? It's rather annoying especially that I want to change one family member.
Same for me.
My wife is downgraded to free!
What is the problem?
i pay for premium for all family members!
Same problem and need to substitue a member on my family plan ASAP.
I agree 😄 Its very bad, cause i have lost one of my family members... RIP.
Hey there you, Yeah, you! 😁 Welcome - we're glad you joined the Spotify Community! While you here, let's have a fun game and get…