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Cannot play a specific song from an album

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Cannot play a specific song from an album

Cannot play Everlong on Foo Fighters' "The Color And The Shape" album from any device using my account. Other family members on our paid plan can play this song. https://open.spotify.com/track/5UWwZ5lm5PKu6eKsHAGxOk

I have tried this from the app on my iPhone, from the app in Roku on my TV, from the app on my Xfinity box, and from a web browser on my laptop. It will either play nothing at all or play what would have been next in the playlist. When playing the album, it just skips the song.
Using the link above, I can get to the song, see its lyrics in the web browser, but it will not play - only plays what would have played after the song ended. Not exactly sure what to do here.
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Marked as solution

Hey @1286920813,

 

Thanks for posting in the Community.

 

To me it sounds like this song is hidden. Could you check, if that's the case by opening the mobile app, navigating to the album the song is in and then clicking on the three dots next to it? The option to unhide the song should be visible there.

 

Let us know how that went,

 

Cheers!

DianModerator
Help others find this answer and click "Accept as Solution".
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View solution in original post

2 Replies
Marked as solution

Hey @1286920813,

 

Thanks for posting in the Community.

 

To me it sounds like this song is hidden. Could you check, if that's the case by opening the mobile app, navigating to the album the song is in and then clicking on the three dots next to it? The option to unhide the song should be visible there.

 

Let us know how that went,

 

Cheers!

DianModerator
Help others find this answer and click "Accept as Solution".
If you appreciate an answer, maybe give it a Like.

Thanks!  There was a red icon with something that said "Allow to play this."  I went to the song itself, not the album.  Maybe somehow I accidentally told it I hated the song?!?  My red icon was a bit more red than this screenshot I grabbed from elsewhere.

 

Allow to play this.png

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