Music Videos don't show,

[zzHurrizz_]

Plan

Premium (Duo)

Country

United Kingdom

Device

Samsung Galaxy A33

Operating System

Android 14

My Question or Issue

My family member had Spotify Premium and we were really impressed by the Music Video feature, playing on our TV. So we upgraded to Duo so I could enjoy the same benefits from my device. However, when searching for songs on my device, the results do not show music versions of the song, and there is no option to switch to video. I saw posts from months ago saying this is gradually being rolled out, however the UK was one of the first 11 regions. I understand this has now been rolled out to 70 or 80+ countries, so logically the UK has finished its rollout.

We logged into my family members account on my device and the music videos work. Log back in as my account, and sure enough they do not. See attached screenshot of mine compared to my family members - there is no "video icon" next to the results, but there is on my family members. This is the SOLE reason we upgraded to Duo, I only really have interest with the videos.

Please kindly tell me how to resolve this. I have performed a clean installation of Spotify on my device, and have ruled out the device given logging in with the family members account on my device to test.

[Joan]

Hi there @zzHurrizz_,

Thanks for reaching out. We'll be glad to help with the videos.

We appreciate the detailed info and everything you've tried so far. Can you confirm if the behaviour is the same with your account across all devices and likewise that the other user(s) can access the videos across all devices as well? If that's the case, then it's safe to say that the videos simply aren't available on your account yet. While you are correct that the UK was one of the first markets to get them, we cannot confirm that the rollout is at 100% in any market thus far.

At Spotify, we're often testing new features and improvements, that's why you may have something in the app that other users don't or vice versa, or have a feature to try temporarily. In this case, we suggest to keep the app always updated so you don't miss out on any new features and improvements.

Hope this clears things up. If you need a hand with anything else, the Community is here for you.

[zzHurrizz_]

Thanks for the reply Joan.

It looks like the same thing on a laptop so does look account related rather than device related.

I have tried experimenting a little more. I've found something interesting.

If I search for a song and choose the videos tab at the top, I do see the music videos (see attached screenshot). If I play this, the video does appear on my TV. But if I add a music video to the queue or the playlist, when it plays, it only plays the audio version. There is no option to switch to a video. So it renders playlists and queues pointless and I'd have to choose a new song each time the current one ends.

Any ideas?

Thanks 

[Dessi]

Hey @zzHurrizz_,

Thanks for testing this out!

This really does seem account-related and as @Joan mentioned, music videos are currently still gradually rolling out to Premium users in select markets, so it looks like they aren't available for your account yet. Despite not being able to see them at the moment, rest assured they’re coming your way. 

Hope this clears things up.

[zzHurrizz_]

Thanks for the reply. What % of UK accounts currently have this feature and
what is the timeline for the complete rollout?

Thanks

[Dessi]

Hey @zzHurrizz_,

Thanks for the quick reply!

Unfortunately, we don't have any information to share about this at the moment, but if there are any news on the topic, they will be shared on News & Announcements, such as this one here.

Take care.

[zzHurrizz_]

Thank you for the reply.

I've read and re-read the article you kindly linked and there's nothing to suggest (to me) that it's only available for some users in a launched market, rather it is being rolled out by song, rather than by user.

"How to watch music videos on Spotify: 

We’ll begin to roll out music videos from a select catalog for Premium users in the U.K., Germany, Italy, the Netherlands, Poland, Sweden, Brazil, Colombia, Philippines, Indonesia, and Kenya. 

Premium listeners in those markets can head to their iOS, Android, desktop, or TV device and select the “Switch to Video” toggle for supported music tracks. Then, the music video will start playing from the beginning within the Now Playing view."

Select catalog yes, but not a select number of users.

Additionally the newer article in October 2024 is even more explicit:-

https://newsroom.spotify.com/2024-10-15/music-videos-in-beta-brings-an-improved-viewing-experience-t...

"Want to give it a try? Here’s how it works:

If you’re a Premium subscriber in one of our 97 beta markets, open Spotify on your iOS, Android, desktop, or TV device and tap the “Switch to video” button for music tracks with video. 

The music video will start playing within the Now Playing view, picking up right where you left off."

Note the prerequisite "If you’re a Premium subscriber" which I am.

This suggests something fundamentally wrong with the configuration of my account at the Spotify side?

Thanks

[11345]

Been over a year since this has released and I’m the only one that I know of (and I’ve asked over 200 people) without the feature. I’ve been a premium user since 2017 and it is terrible that they haven’t even resolved this issue. 

I can literally make a new account and the feature is added everytime. Contacted support so many times but they have the same reply’s everytime saying it’s coming but let’s face it it’s not. I hate being lied too. 

Plan

Premium

Country

Australia 

Device

(iPhone 13

Operating System

(iOS 18

[zzHurrizz_]

Please can I have an update, or alternatively provide me details on how to file an official complaint? I'm paying for this feature. Not good enough.

[murilo_h15]

Plan

Premium

Country

Brazil

Device

Samsung Galaxy S23, Dell Desktop

Operating System

Android 14 (app version 9.0.32.624), Windows 10

My Question or Issue

Hi Spotify Team,

I’m writing again because I’ve contacted support twice already regarding the new music video feature. Both times, I was told that "this feature is not available to all users yet" and that I just need to wait. I understand features are rolled out gradually, but I’ve been waiting for weeks with no updates, no estimated timeline, and no meaningful explanation.

I’m a paying Premium Family user, my app is fully updated, and I’ve even tried reinstalling – nothing changes. What’s even more frustrating is that my mother, who is on the exact same Family plan, already has access to the music videos, while I don’t. We live in the same household, use the same plan, and still have completely different access.

At this point, it’s very disappointing to feel left out of a feature that’s been officially announced and already available to others in my own family plan.

Is there any clear criteria for who gets the feature or a timeline for full rollout? I believe users deserve more transparency than “just wait.”