Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

No ads anywhere

No ads anywhere

As a Premium customer I pay to not get any ads, ever. Suddenly I keep hearing ads in podcasts, which is a user-hostile bait and switch tactic. I know the argument is that podcasts are some kind of extra service outside of the music streaming, but then I see that a horrible podcaster like Rogan is paid obscene amounts of money to get to spread his misinformation on Spotify, and of course that money came from our subscription payments. So we all in fact do pay for podcasts too, and I fail to see how such a massive payment to a single podcaster benefits my music service? Spotify needs to do some soul searching and please stand for both decency and good customer care. Spending Rogans money on e.g audio books would have been a much more user-friendly move. Thank you for your attention, I hope Spotify can remain an actual premium streaming service.

Reply
1 Reply

I am coming to the conclusion that Spotify is never going to be the MUSIC app I want. The CEO has proven time and time again that all he cares about is money & this "support" is a joke. It's bad enough that they combined Facebook with music. Now they are trying to also do it with "customer service". 

Suggested posts