No "My Year In Music" Because I Turned Off Notifications?

[rgdegdrgdr]

Hey Guys,

latelly i have heard about the the "My Year In Music" feature. And i've got a problem right here.

I forgot that my notifications were turned off. So obv i didnt get an email with my statistics.

I turned the notifcations back on again.

Is it possible to get the mail even though they already sent out the mails?

Thx

[Jacob]

Hey @rgdegdrgdr, welcome to the Spotify Community!

Unfortunately, the cut-off date for opting in for the notifications was December 2nd, so you won't be able to receive a "My Year In Music" email 😞 Also, I'm afraid Spotify is unable to bypass this and resend yours to you.

Luckily, it is still possible to access the "Your Top Songs 2016" playlist, let me know if you need any help finding it.

Happy listening!

[fbenito]

That's the worst excuse I've ever heard. Just resend it or put it available in a web like the last years. 

[rgdegdrgdr]

It used to be on a web page. Dont know why they removed that..

[Jacob]

@rgdegdrgdr and @fbenito,

I agree, a webpage could be a much better way to handle this. Maybe Spotify will surprise us still 🙂 And if not, we can hope for better next year. After all, it is only a short statistic of what we've been listening to.

[rgdegdrgdr]

Why removing the page in the first place?

@ lukenamop

Yea i know, but I'm kinda curious how man hours i've listened to music 😄

[fbenito]

Well, for me it was the main reason for using Spotify instead of Apple Music, GPM or Tidal. And they're not available because an Internet service with over 40 million users paying 10$/month "can't resend" a mail. 

[rgdegdrgdr]

Okay guys, i have contacted the spotify support via twitter. Lets hope they will resend the mails 🙂

[RobK92]

How do you explain that I have never turned off any notifications and still didnt get the email with the statistics?

The ball was dropped from you, not the customers, fix the problem.

[Jacob]

@RobK92,

As I respond, keep in mind that I am not a Spotify employee:

Spotify has to send out around 120,000,000 emails to various users today, so it makes sense that not everybody is getting the email at the same time.

I'm not sure how it works on the back-end, but I assume that the process for sending out these emails is much more of a "click this button and a process will automatically send emails to everyone" than a "go to this specific user and send them their email," so resending an email in that type of system would be impossible. Yes, creating a "resend to specific user" option would be nice, but if it wasn't originally designed it most likely isn't worth the man-power to add it in now. Maybe something will change in the coming days, but all we can really do right now is be patient and hope that our emails get through 🙂

[Robyn2000]

Spotify can create a list of users who activated email notications after December 2 and send them the email. That's definitely not technically impossible.

The heartbreaking thing is that they didn't tell customers that there'd be changes for 2016 and they don't appear to be prepared to help fix it for those of us who accidentally missed out.

This isn't just a trivial promotional email. The year in review statistics remind us of why we are music lovers.

[stee_vo]

It sucks, but we'll just have to wait until next year I guess.

What I don't get is why Spotify didn't tell us about this at all.

[rgdegdrgdr]

. 

[stee_vo]

Nice of you to tell Spotify what they can and cannot do. I am sure they appreciate your expertise.

[rgdegdrgdr]

No offense but,

Millions of people paying 10bucks/month, and they cant inform their customers when they're changing the system??

Nice.

[vlimao]

Well, they should have said that sooner. @SpotifyCares was telling users to opt into news & offers email notifications just two days ago.

(But thanks for the info though.)

[Jacob · Accepted solution]

For those of us who still haven't gotten our emails, there is still at least some hope for us! There is a web app called visualify.io that uses Spotify API to tell you your top artists and tracks from the last month, year, and your all-time most played music.

Unfortunately, it doesn't include all the fancy statistics such as minutes listened or total number of plays of top artists and songs, but it is certainly better than nothing.

Happy listening 🙂

@vlimao