Our Followers have disappeared

[Skylė]

Thank you for our artist page verification very much! Just wondering where all of our Followers disappear after artist page was merged with our Spotify account – only 4 are left now!….  😞 We had more than 1K Followers until verification. Could you please check the situation and restore status of Followers?

Our Spotify Link: https://open.spotify.com/artist/3MKJMYrpJlncmp5u5yuf7q

Spotify URI: spotify:artist:3MKJMYrpJlncmp5u5yuf7q

[crematedman]

@Skylė hey there,

the quickest way to contact spotify directly is via here or @SpotifyCares on Facebook or Twitter.

if you let them know as much as you can about your problem - your operating system, spotify version, how you're connecting (i.e. wifi), how long you've had this issue, and the steps you've taken to resolve it - they should be able to have a look on their end and sort this out ASAP ^-^

[Skylė · Accepted solution]

Thank you for your advice. I’ve contacted @SpotifyCares on Twitter 24h ago, and I got the answer right now with the message that they "hope to have it fixed up within the next 1-2 weeks". 

I'm keeping my fingers crossed...

[crematedman]

@Skylė glad to hear it! thanks for coming back to me ^_^

[crematedman]

@Skylė let me know!

[Skylė]

Hurray! The problem has been solved within five days and we have all the Fallowers back again. Thanks to @SpotifyCares for support and keeping your promises.

[crematedman]

@Skylė brilliant! keep killing it ^_^

[tazdeenrashid]

my followers just went down form over 2000 to 5 followers after I verified and added my personal profile. Did they say why this happens? I have messaged @spotifycares 

[ridbw]

The number of our followers as an artists disappears all the time we get them. Recently we got 518 followers, and they went down to 103 in about a 1-2 week or shortly  That happens everytime. We can't build and keep our fanbase.