Paid Podcast Subscription

[Ninja_Dave]

Plan

Family Premium

Country

UK

Device

iPhone 15 pro / iPad Pro / MacBook Air M1

Operating System

iOS / macOS latest

My Question or Issue

I have signed up to the Blurry Creatures podcast members feed via supercast. However, I can’t access any members content via Spotify. 
I follow the provided link, link my supercast and Spotify accounts but I get the message “

Your account is now linked to Spotify

Heads up — this didn't unlock access to any additional content. If that seems wrong, make sure your account details and payment method are up to date.”

And I now no access to the additional content (it works fine with Apple Podcasts) 

I’ve reached out to supercast and they seem at a loss. We’ve tried everything, resets, reinstalls, the lot and still nothing. 

Anyone have any suggestions?

[Joan]

Hi there @Ninja_Dave,

Thanks for reaching out.

A possible explanation would be that you're logged into a different account somewhere. Consider checking these steps and trying to access the content on other devices too, such as the desktop app. 

Let us know how it goes.

[Ninja_Dave]

Hi Joan,

I am definitely not logged into a different account somewhere, I've checked. 

I've tried this on iPhone, MacBook (web app) and iPad but all have the same problem. 

[Dessi · Accepted solution]

Hey @Ninja_Dave,

Thanks for the reply!

In this case it'd be best to reach out to the Spotify for Creators Support, since they have the necessary tools to look into this and assist you further.

Take care.

[Ninja_Dave]

Great. Thanks for the advice

[#6]

A podcast I listen to switched from Patreon to Uncorked. I’m following the steps to link to Supercast, but I’m only getting an error.

[Ninja_Dave]

Hey (Sorry you didn’t give a name) 

If you have a similar problem to the above and the suggested solution doesn’t work try reaching out to support AT supercast DOT com. 
Although they couldn’t help me with my problem they were really helpful and they talk with Spotify regularly about ongoing issues. 

Good luck 

Dave

[eschwartz725]

I’ve paid for The Economist podcast subscription but receive an error message when I attempt to link my Spotify premium plan to my podcast subscription in the Spotify iPhone app. The error occurs after I sign in to The Economist after clicking the link to do so on the podcast page in Spotify. 

Plan

Premium

Country

US

Device

iPhone 12

[Ninja_Dave]

From my experience it seems to be an ongoing issue between Spotify and Supercast. (Don’t know who the Economist use as a platform)
have you tried Apple Podcasts, it’s the only way I got it to work in the end. Which is a bit annoying as we have a family subscription to Spotify so now having to use 2 platforms.

You could also try reaching out to whoever the Economist platform provider is. Good luck

[Meéeeeeeeeeeee]

Plan

Free/Premium

Country

Device

(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

My Question or Issue

I paid for a podcast but it no longer plays it. Now it wants $$$ for premium