Podcasts no se descargan

[Cabritofox]

• Plan: Premium

Country: Mexico

Device: Samsung S23+

Operating System: Android 14

My Question or Issue

• Al intentar descargar podcasts no se ve que haya progreso y después de un tiempo aparece un signo de admiración. Probé con otro dispositivo y obtuve el mismo resultado. Alguna solución?

[Joan]

Hi @Cabritofox,

Thanks for reaching out. Hope you don’t mind us responding in English, as this is the official language of the Community.
 

Could you please provide us the following:

• What other device did you test this on?
• When did this start happening?
• Does this affect all podcasts or only certain ones?
• Does it happen on all networks? If you haven't tested on mobile data or other Wi-Fi networks, please do so.

With this information, we’d be happy to investigate.

Keep us posted.

[Cabritofox]

Hello Joan,

So I turned off the WiFi and used mobile data and was able to download a couple of episodes. The thing is that these are 1 hour long episodes so  I cannot download all of them without running out of mobile data first. 

I also tried downloading an episode of another shorter podcast, 15 mins, and was able to download it using WiFi. 

Any thoughts, suggestions?

[Ivelina]

Thanks for the update, @Cabritofox.

If it worked on mobile data and with a shorter podcast episode on Wi-Fi, could you restart the router if you haven't done this already?

Additionally, make sure you haven't toggled any internet settings which may be causing Wi-Fi connection restrictions or issues and for this, you can even ask a relative for assistance or contact your internet provider.

To take it a step further and if the issue persists, it'd be great if you could test with a different Wi-Fi connection and let us know how it goes.

We'll be on the lookout 🙂

[Cabritofox]

Hello Ivelina,

I was able to try downloading the episodes using another WiFi connection and it worked.

Thanks for the support.