Radio of a specific artist isn't working

[talmaweitzner]

Hello,

I really like the radio feature in Spotify!

Along with this, there is one specific artist that I really like in which the radio feature isn't working. When I try it on her songs or artist page, I get a message 'couldn't find playlist'.

This artist name is Yorda. 

I have a Premium account. It happens in my android as well as on my PC.

Thank you for your help

Talma

[Jeremy]

Hi there @talmaweitzner,

Thank you for reaching out to the Community.

Can you send us the URI of the artist so that we can have a closer look directly from our end?

We'll keep an eye out for your reply.

Take care!

[talmaweitzner]

Hey Jeremy,

Thanks for your relpy.

Here is the artist URL : https://open.spotify.com/artist/2ZDcY6AeXiZzDwaszfVVFZ?si=6k6xygC1TGChcclQSXWbKQ&dl_branch=1

Regards,

Talma

[Jeremy]

Hi again @talmaweitzner,

Thank you for getting back in touch with us and for providing the URI.

We tried it from our end and we got the same behavior as you.

In this case we suggest that you head over to this article that provides you information on how you can report it.

Let us know if we can help you with anything else 🙂

Take care!

[talmaweitzner]

OK, thank you, I will do that.

have a nice day

[CarlosE · Accepted solution]

Hey @talmaweitzner,

Just wanted to jump in to clarify that for a Radio playlist to be generated, the artist needs to have a minimum required number of monthly listeners so the algorithm can match it with similar artists listened by other users with a similar taste.

This seems to be the case for this artist in particular, so it's expected that a Radio playlist can't be generated and that's why that error message comes up.

Hope you find this info useful. If you need a hand with anything else, the Community is here for you.

Have a lovely day 🙂

[talmaweitzner]

Hey Carlos,

It is indeed clarifying, thank you very much!

Have a great day

[CarlosE]

Hi @talmaweitzner,

You're always welcome!

Feel free to reach out whenever you need a hand.

Cheers 🙂

[talmaweitzner]

Thanks!

Do you know what are the criterias for a song to have the radio feature enabled?

Thank you

[Jeremy]

Hi again @talmaweitzner,

Thank you for your reply.

We've checked backstage and this can happen due to the fact there aren't any similar artists listed for the one you mentioned.

This and the fact that it's the similar artists that are used to build the track pool for artist/song radio should shed some light on what you reported.

Hope you'll find this info useful. In the meantime, we'll be here if there's anything else we can help with.

Cheers!

[talmaweitzner]

Hi Jeremy,

Thank you. Who needs to list the similar artists? Is it the artist herself? Or is it done by Spotify automatically? 

Regards

[Jeremy]

Hi @talmaweitzner,

Thank you for getting back in touch.

This is not done from the Artist side, but from Spotify's. You can read more about how it works in this article. 

Let us know if we can help you with anything else 🙂

Take care!

[Henri1234]

Hey Jeremy,

I sent you a direct message because I have the same issue with my artist profile.

Thanks in advance for your help.

[Ver]

Hey @Henri1234,

Thanks for posting here.

In case you're experiencing an issue with your artist profile, we'd suggest you head here and contact Spotify for Artists. The folks there can look into this further.

If you need anything else, the Community is here for you.
 

[Henri1234]

Hi Ver, 

Unfortunately, I've sent more than 10 emails and I only got back automatic answers from them. 

Would it be possible to have a technical team review the artist page?

thanks in advance.