Shuffle setting off but album doesnt play in order, random songs play

[#1]

Want to listen to whole album, play the first song, but next song is always completely random, unrelated to the album, artist or genre. Cannot listen to any album or playlist because spotify shuffles me the next song, even though the feature is turned off

[ribezaz]

Hello! I'll help you with your issue.

I have some recommendations for you to follow, in case you're still experiencing this problem:

1. Check playback settings: Go to the playback settings in the Spotify app and make sure the "Shuffle" option is disabled. Spotify will play songs in the order they appear in the playlist or album.

2. Restart the app: Sometimes, simply restarting the app can resolve temporary issues. Close the app completely and open it again to see if the problem persists.

3. Clear the app cache: If you're using a mobile device, try clearing the Spotify app cache in your device settings. This can help resolve random playback issues.

4. Check your internet connection: Sometimes, an unstable internet connection can cause playback issues on Spotify. Make sure you're connected to a stable Wi-Fi network or that your mobile data plan is working properly.

5. Update the app: Check for updates available for the Spotify app in your device's app store and install them, as this can fix known issues.

If you try all of these steps and the problem still persists, it may be helpful to contact Spotify support for further assistance. They can provide specific guidance to resolve this issue based on your device and operating system.