Some songs won't play

[aliciasprouse1]

Sometimes when I search for certain artists and song on the computer, Spotify won't play the song.  It throws up a flag and says "This song is not available. If you have the file on your computer you can import it." But when I go to the app on my phone it's available. Why?

THANKS!

[Nico]

Hey @aliciasprouse1! Welcome to the Spotify Community. ^^

That doesn't sound quite right.

Have you tried reinstalling your app? If not here's a step by step tutorial.

Let us know if that helps, thanks! ^^

Peace

[aliciasprouse1]

Still not working. 😞

[user-removed · Accepted solution]

If you have Realtek Audio Driver installed try to uninstall it and then set your your default listening device through Control Panel, also try to turn off Spotify's Hardware Acceleration.

[aliciasprouse1]

Thank you!