Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
My Question or Issue
Hello! Why won't my Wrapped 2021 show. It only shows this screen and nothing else about my stats. Attatched is the screenshot. Thank you!
Plan
Free
Country
United States
Device
Samsung Galaxy S9
Operating System
Android 10
My Question or Issue
I use Spotify generally for podcast usage and was excited to see my stats within Spotify Wrapped. However, I didn't see a banner and within the 2021 Wrapped Genre that appeared in search, it only shows me the general categories (best new podcasts of 2021, top tracks & artists of 2021, etc.)
Am I out of luck since I don't listen to much music on the app, or is there a bug somewhere?
Plan
Premium
Country
US
Device
IPhone 12 Pro
Operating System
IOS 15.1.1
My Question or Issue
i am not able to see my Spotify Wrapped banner stories. I can only see the playlists. Not able to see the minutes listened etc.
Adding a screenshot of my wrapped screen. There is no 2021 Wrapped story banner to press and watch.
Plan
Free
Country
United States
Device
iPhone XR
Operating System
iOS 15.1
My Question or Issue
I am unable to view my Spotify Wrapped 2021. I can only see a “Your Artists Revealed” playlist. I’ve tried all the links (email from Spotify, Spotify tweets, Spotify website) but none work. The app and my phone are both up to date. I even tried on my laptop and after shutting my phone down, but I still couldn’t see it. Please help 😞
I have an iPhone 12 Pro Max and do have the same problem.
I have an iPhone 11. I updated the app and it fixed the issue.
I have the same problem, I can see the playlists but not the story. I’d just like to see it before the feature goes away.
Plan
Free
Country
United States
Device
Samsung Galaxy Tab A
Operating System
Android 10
My Question or Issue
Dear Spotify Community, my wrapped 2021 won't appear, I've got no updates, and deleted and reinstalled twice, and I've logged out and back in.
i gave the exact same problem. i tried everything but couldn't fix it..
do we just habe to wait or will we never get it?
Has anyone found a solution yet?
Yes updating the app helps.
Yeah, I also have same problem. Workaround with spotify.com/wrapped didn't worked as well
I’m having the same problem on an iPhone X and latest iOS. I look forward to the Wrapped review so this is very disappointing.
I'm having the same issue and the workaround didn't work, same with going in through the Spotify wrapped email.
Plan
Premium
Country
AU
Device
(iPad 5th Gen, Samsung Galaxy A20)
Operating System
(iOS 15)
My Question or Issue
I only get shown playlists then the slides that should usually come up, the same happened last year but i'm still unsure how to get the slides to show
same ! so frustrating
None of the below information is required. However, the more you provide, the easier it will be for us to try and help.
Plan
Premium
Country
Italy
Device
iPhone
Operating System
iOS
My Question or Issue
Hi! I was excited to see my stats for 2021, but unfortunately, I haven't been able to see the story/summary for the year. Although, the 2021 wrapped playlist is available.
I understand there should be a banner on the home page as well as a little animation but it has been a day and the stats are still unavailable. A friend mentioned a small green button but that also isn't appearing as you can see by the photos.
Does anyone have the same issue and is there a fix?
Help and suggestions are welcome. Thanks!
NO: I have the most updated version of the app
I have same problem. I can only see my 2021 list but I cannot see my other content about 2021. Everybody shared except ME!
Hey there you, Yeah, you! 😁 Welcome - we're glad you joined the Spotify Community! While you here, let's have a fun game and get…