Stop all advertisement with amsr ( at least for premium )

[MBart]

I listen to AMSR: rain, sea, ocean, some music for work etc to concentrate or relax or just put a white noise to sleep. 

So, I started hearing the advertisement! can you imagine how it feels having a random voice interrupting your work, or your sleep with not relevant ( or even relevant) information? 

Show me pop ups, send me pushes, anything ( but I expect you do not bother me if I pay a premium) but do not interfere with my process by putting this shhh...t in my ear

I as user got annoyed having it 3 times, so annoyed that I already look for the same in apple music. I would ask PO to get data on how many users stop listening AMSR or music after this adv, when probably the aim is the opposite. 

[Eni · Accepted solution]

Hey @MBart, 

Thanks for reaching out about this here in the Community. We moved your post from the Ideas board to the relevant Help board, where it fits better.

Just to confirm, are you hearing ads while you're listening to music or podcasts? 

On another note, we'd like to know if this happens across devices or only on a specific one. 

We'll be on the lookout.

[MBart]

Hi Eni, 

while using a podcast. Ok, think i got it, so. the adv is a part of the posted audio, this is very unexpected. I will stop listening for this channel, thank you! 

[OscarDC]

Hey @MBart,

Thank you for keeping in contact and for the info shared.

Usually, podcasts may include some advertising added by the creator. This has been the case since the early days of podcasts, and continues to be true today, including on Spotify. Therefore, even as a Premium user, you may receive advertising or sponsored messages within a podcast, but as a Premium subscriber, you still enjoy an ad-free music listening experience.

We appreciate the time you took reporting the case and sharing the info with us.

In case you have any additional questions, don't hesitate to ask.

[wg18]

Just been woke up by the same issue there. 7 hours in to a white noise podcast, an advertisement, and it was marked as such on the app too so isn’t recorded into the same audio as the white noise. Not even your sleep is safe from adverts, even with the subscription that’s supposed to remove the majority of them.

[Amwilson919]

I’ve been using the 8 or 10 hour box fan through the White Noise Relax Zone podcast for probably 2-3 years now to have white noise while sleeping when out of town and away from my own fan. There have never been ads before. I have Premium as well. Now all of a sudden, my 10 hour box fan that is specifically meant for relaxing and sleeping now has ads that act as an alarm clock and wake you up every hour or so. Absolutely defeats the whole purpose of the music/recording. This is ludicrous. I reached out to customer service and all they said was that it was the podcast content that decided to use ads and they couldn’t help. Then I was given a run around about how to even contact the creators of the podcast and the best I can do is post here and hope someone responds?? This is so frustrating and not at all what I expect when I pay for premium. I understand ads during speaking content podcasts- still frustrating when you pay for premium, but I get that. But in a podcast specifically designed to help you sleep?! Please help! 

[aros2]

Having the SAME issue it is absolutely obnoxious to be woken up at night to an advertisement. Spotify please fix this.

[Youvetried]

Me too and it is driving me nuts!!! Happened last night for the first time and woke me up out of my sleep. So frustrating. 

[GC2609]

Same thing has happened to me the last two nights, ruining my sleep. It never happened before. Can someone please help fix this??