Tracks missing on today’s Viral 50 charts for Australia, Colombia, Mexico and Peru

[Top50Clean]

Plan

Premium

Country

USA

Device

iPhone X, Mac

Operating System

iOS 14, MacOS

My Question or Issue

Today’s Viral 50 charts for Australia, Colombia, Mexico and Peru are all missing tracks. See attached screenshots. I have confirmed this in the iOS app, Mac app, web player, and the Spotify API.

 

 

 

[Mario]

Hey @Top50Clean,

Thanks for writing about this here in the Community.

Unless you're experiencing some temporary issues with your app (which you could solve by logging out and then back in or doing a clean reinstall of the app), it's likely that the lists are in the process of being updated. 

It'd be great for you to give it a few days before checking it again.

We'll be here if there's anything else we can help with in the meantime. Cheers!

[Top50Clean]

Hi Mario,

Yes, this issue resolved itself by the next day when these Viral 50 playlists got their next daily update. I just wanted to share that tracks were missing because it looks weird when it happens, especially on the web player. There's just an empty row with gray rectangles where the track should be.

In the future if I run into any more instances of a daily chart playlist missing track(s),**bleep** they monitor that account and can look into it quickly.

Thanks! This issue can be closed.

[Eni]

Hey @Top50Clean, 

You're welcome! If anything else comes up, just let us know.

Have a nice weekend 🙂