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Hey @420_69,
Thanks for getting back to us with the video recording.
If you've accidentally hid this song on your Spotify mobile app, that might be the reason why you can't play it now. Would you mind checking this?
If that's not the case, could you please send us the song URI and the exact Spotify version of your phone? This will help us investigate further.
We'll be on the lookout.
I have made a video about this bug. You can visit this Imgur post to see the bug I am facing.
Hey there @420_69,
Thanks for getting in touch about this and welcome to the Community.
We're afraid we can't visualize the video you sent us. Would you mind sending it again? You can attach it to your next response by using the Insert Video option in the post editor. You can also upload it to Google Drive and share the link with us (make sure the video has the permissions for anyone to see it).
We'll be on the lookout.
You can click on the highlighted text in the above reply of mine to see the video.
Hey @420_69,
Thanks for getting back to us with the video recording.
If you've accidentally hid this song on your Spotify mobile app, that might be the reason why you can't play it now. Would you mind checking this?
If that's not the case, could you please send us the song URI and the exact Spotify version of your phone? This will help us investigate further.
We'll be on the lookout.
Hi Lyubka,
You are right the song was hidden, I don't remember how it happened though. I have unhid the song and it is working fine on both platforms. Thank you for your help.
Hey @420_69,
Thank you for your reply and confirmation.
We're super glad to hear that everything works as it should for you 🙂
If you ever have any other questions in the future, feel free to post in the Community again.
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