Web player broken (Chrome)

[Alexioem]

Whenever I try to play a song on web player, Spotify just skips 4-5 of them and after that, it stops playing on the 10-second mark. 

[RhonaM]

This is happening to me too 😕 Google brings up the same issue multiple times over the years, but I'm glad to see I'm not alone in the September 2021 saga!

The web player is the only option for me on this Chromebook (app is not available to download). Same issue occurs on Chrome Incognito. No updates available for Chrome OS. Spotify works fine on other devices/on app version.

On this Chromebook, the web player plays 5 songs for 1 second each, then the 6th song plays for 9 seconds and then there's no sound (but it visually looks like it continues to play).

Console logs:

POST https://gew-spclient.spotify.com/widevine-license/v1/audio/license?exp=1631039000&cp=&tok=790988669A... 400
license:1 POST https://gew-spclient.spotify.com/widevine-license/v1/audio/license?exp=1631039002&cp=&tok=D5283BC25C... 400
license:1 POST https://gew-spclient.spotify.com/widevine-license/v1/audio/license?exp=1631039004&cp=&tok=F012E20BE0... 400
license:1 POST https://gew-spclient.spotify.com/widevine-license/v1/audio/license?exp=1631039006&cp=&tok=C100A685BA... 400
license:1 POST https://gew-spclient.spotify.com/widevine-license/v1/audio/license?exp=1631039008&cp=&tok=25558D2B16... 400
license:1 POST https://gew-spclient.spotify.com/widevine-license/v1/audio/license?exp=1631039010&cp=&tok=375926451C... 400

[Novy]

Hey folks, 

Thanks for reaching out here in the Community 🙂

Would you mind giving it a try using a different internet connection to see if you notice anything new? 

@Alexioem, can you confirm if things work as expected for you in a different device or directly in the app?

We'll be on the lookout for your replies. 

[RhonaM]

Thanks for checking this out. There are no issues with the internet connection; I can use the web player on other devices on the same internet connection with no problems. 

I'm wondering if a change has been made to the web player which is affecting backwards compatibility with Chrome? On this Chromebook (Acer C720) no further OS updates are available, so I'm stuck with version 76.0.3809.136. I've had no issues with any other websites, so it'll be really disappointing if this can't be fixed.

[MafeG]

Hi @RhonaM,

Thank you for posting on the Community.

We've noticed you posted the same report on this other thread where we replied to you. Please make sure to keep the conversation over there, so we can assist you better and not mix up the process 🙂 

We'll be on the lookout.

[XPerryMental]

I had this happen to me when I upgraded to Premium. When I logged out, closed browser and re-logged in it stopped.

[Alexioem]

I've tried using my 2g and my 5g networks, but it still skips the songs. Funny enough, it still plays the ads just fine. I don't have this problem playing it on the spotify app on my phone though.

[Jeremy]

Hi there folks,

Thank you for your replies in this thread.

We suggest that you head over to the thread that @MafeG provided for more information regarding this.

Let us know if we can help you with anything else in the meantime.

Take care!

[user-removed]

I have the same problem. This happened after I symlinked Chrome User Data to another drive. Another user experienced the identical problem on Brave browser:  https://community.brave.com/t/spotify-breaks-when-using-symbolic-link-for-brave-folder/514993