Wrong language content on Audiobooks (Reduce refunds)

[MasaiQueen]

Hi,

When purchasing an audibook on spotify.com "Fake. Fake Money, Fake Teachers, Fake Assets." The description of the book is based in english, however after purchasing, I realised the audiobook is in Russian. 

The content is misleading as it suggest the book is also in English and I had to request a refund. Luckily, the customer care chat experience was fairly easy, a little slow, but easy nonetheless.

Best,

Cathy.

[Kiril]

Hi @MasaiQueen,

Thanks for posting in the Community!

We understand that this wasn't a pleasant experience for you and that this English description has caused a confusion. We're glad that you've managed to resolve the issue for yourself with the help of our Support team. They've surely passed the info and your feedback to the relevant internal teams! 

We can't promise you that there will be a quick fix for situations like this, but it's great that you've explained the whole thing here in the Community and we hope it will be of use to other people as well!

We hope this clears things up. Take care!

[#3]

I bought the book never finished and i got the NL edition even though my system is in english, and my acount is english. Now i wanted to change the language of the book, thats not possible. So okay i want to buy the book in english, but i cant find it. Its really frustating when you buy a book and it doesnt clearly enough let you select which language you want.