Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Content Questions

Start a topic

Forum Posts

New Feature To Try On Desktop: Quick Search Shortcuts

Hey folks, The Spotify team is always working to make the software as simple as possible for everyone to use, and for those of you who like to save a bit of time by using keyboard shortcuts, there's a very convenient trick that you may not have notic...

dinomight_0-1661880282065.jpeg
  • Spotify Star
  • Spotify Star
  • DENISEDEMATTOS
  • Visitor
  • 63618 Views
  • 47 replies
  • 107 likes
  • 63618 Views
  • 47 replies
  • 107 likes

Superuser Contribution Option to disable Made for you feature

The 'made for you' feature being an automatic feature on so many playlists is just meaning every single playlist sounds the same and has the same songs in it! The reason I want to listen to a different playlist is because I want new music not to be p...

  • Casual Listener
  • The 'made for you' feature being an automatic feature on so many playlists is just meaning every single playlist sounds the same and has the same songs in it!    The reason I want to list...
  • dublin19
  • Newbie
  • 17221 Views
  • 80 replies
  • 113 likes
  • 17221 Views
  • 80 replies
  • 113 likes

Superuser Contribution Buy audiobook instead of using Premium hours

I have a premium plan. I want to listen to an audiobook and don’t want to be restricted by the free or top up hours. I just want to buy it. How do I do that? Books now show as ‘included in premium’ and don’t show the purchase price. UK iPhone Premium...

  • Newbie
  • I have a premium plan. I want to listen to an audiobook and don’t want to be restricted by the free or top up hours. I just want to buy it. How do I do that? Books now show as ‘included in premium’ a...
  • ShurlGurl
  • Newbie
  • 13353 Views
  • 23 replies
  • 6 likes
  • 13353 Views
  • 23 replies
  • 6 likes

Superuser Contribution How to give one device priority?

My Spotify account is used on a few of our devices. The problem I have is that I am constantly kicked off when my daughter starts using it even if I was already listening to something on my device! How can I make my phone the main user so I’m not ove...

  • Newbie
  • My Spotify account is used on a few of our devices. The problem I have is that I am constantly kicked off when my daughter starts using it even if I was already listening to something on my device! H...
  • jhoncaleb
  • Regular
  • 5035 Views
  • 7 replies
  • 4 likes
  • 5035 Views
  • 7 replies
  • 4 likes

Local Playlists

PlanPremiumMy Question or IssueI don't want to see local playlists in my recomendations. I don't have simple way to remove them. So I should delete artists one by one from them. After that I have empty local playlists with any artist. Why I can't rem...

  • Newbie
  • ...ave empty local playlists with any artist. Why I can't remove them at all? Also these local playlist (Ukraine songs) has hate content even in titles. Why I should see that on my each device? I never l...
  • 96 Views
  • 0 replies
  • 0 likes
  • 96 Views
  • 0 replies
  • 0 likes

Filter out remakes, remixes, reworks and remasters.

I'm getting increasingly tired of listening to 20yo songs being remade into a new-year-beat. Objectivity aside, I don't like the songs and I've been hearing them for 20+ years now. Redoing them in any capacity doesn't make them new or fresh, it just ...

  • Regular
  • I'm getting increasingly tired of listening to 20yo songs being remade into a new-year-beat. Objectivity aside, I don't like the songs and I've been hearing them for 20+ years now. Redoing them in an...
  • 56 Views
  • 0 replies
  • 1 likes
  • 56 Views
  • 0 replies
  • 1 likes

Solved!!Superuser Contribution Why can't i play hot wings by will.i.am. it will not let me play the song

The song is highlighted with gray i also can not put it on my play list, the song samle will not play so why?

  • Regular
  • The song is highlighted with gray i also can not put it on my play list, the song samle will not play so why?
  • NiceDeMoN
  • Visitor
  • 9211 Views
  • 15 replies
  • 0 likes
  • 9211 Views
  • 15 replies
  • 0 likes

Superuser Contribution Paid Podcast Subscription

PlanFamily PremiumCountryUKDeviceiPhone 15 pro / iPad Pro / MacBook Air M1Operating SystemiOS / macOS latest My Question or IssueI have signed up to the Blurry Creatures podcast members feed via supercast. However, I can’t access any members content ...

  • Casual Listener
  • ...odcast members feed via supercast. However, I can’t access any members content via Spotify.  I follow the provided link, link my supercast and Spotify accounts but I get the message “ Your a...
  • Ninja_Dave
  • Casual Listener
  • 174 Views
  • 4 replies
  • 0 likes
  • Paid Subscription
    podcast
    Supercast
  • 174 Views
  • 4 replies
  • 0 likes

Superuser Contribution How can I determine the many times has one of my followers listened to one of my playlists?

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Newbie
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Yordan
  • Moderator
  • 851 Views
  • 1 replies
  • 0 likes
  • 851 Views
  • 1 replies
  • 0 likes

Superuser Contribution Songs I actually listen to a lot not appearing in On Repeat?

PlanFreeCountryUSA DeviceDell Inspiron 15 Laptop My Question or IssueSongs that I've been listening to repeatedly (specifically songs from the 2003 Wicked Soundtrack & the anniversaries) Are not appearing on my On Repeat, whereas songs I've only list...

  • Casual Listener
  • Plan Free Country USA   Device Dell Inspiron 15 Laptop   My Question or Issue Songs that I've been listening to repeatedly (specifically songs from the 2003 Wicked Soundtrack &...
  • musicnvibes
  • Casual Listener
  • 344 Views
  • 6 replies
  • 0 likes
  • 344 Views
  • 6 replies
  • 0 likes

Superuser Contribution How to block all content from a specific country (ru)

I would like to stop this music being offered by my player as a suggestion. Would appreciate the option to completely block it from my Spotify player quickly.

  • Newbie
  • I would like to stop this music being offered by my player as a suggestion. Would appreciate the option to completely block it from my Spotify player quickly.
  • ipcreeper
  • Newbie
  • 1212 Views
  • 22 replies
  • 9 likes
  • Block entire country's content
  • 1212 Views
  • 22 replies
  • 9 likes

Superuser Contribution Is there a way to see top artist merch we unlocked?

I saw pop-ups for green day and sabrina carpenter merch I unlocked for being among their top listeners this year but I can't find a way to see it again. I want to go back and look bc I lost the pages in my browser.

  • Casual Listener
  • I saw pop-ups for green day and sabrina carpenter merch I unlocked for being among their top listeners this year but I can't find a way to see it again. I want to go back and look bc I lost the pages...
  • aloeha
  • Casual Listener
  • 289 Views
  • 2 replies
  • 0 likes
  • 289 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution Rumble glitching

My Question or Issue Why does Link Wray's Rumble have some scratches and pops in the audio? There's only one copy of this track on Spotify and the quality is bad. Can this be replaced? I've heard a version of this that sounds fine so it's not the ori...

  • Newbie
  •   My Question or Issue   Why does Link Wray's Rumble have some scratches and pops in the audio? There's only one copy of this track on Spotify and the quality is bad. Can this be replace...
  • Eni
  • Moderator
  • 111 Views
  • 1 replies
  • 0 likes
  • 111 Views
  • 1 replies
  • 0 likes

Superuser Contribution Switch to Videos issue - network error message when trying to stream

PlanPremiumCountryUKDevice(iPhone 14)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issueswitch to video option appears but buffers when trying to play videos on iPhone then gives a network error message after 30 seconds or so...

  • Newbie
  • Plan Premium Country UK Device (iPhone 14) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue switch to video option appears but buffers when trying t...
  • Maria
  • Moderator
  • 153 Views
  • 1 replies
  • 0 likes
  • 153 Views
  • 1 replies
  • 0 likes

Downloading playlists

PlanAnyCountry DeviceAnyOperating SystemAny My Question or IssueWasn't sure if this topic has been covered, but is it possible to download a playlist in a portable form such as XLSX or CSV without downloading any/all of the songs on it? TIA

  • Casual Listener
  • Plan Any Country   Device Any Operating System Any   My Question or Issue Wasn't sure if this topic has been covered, but is it possible to download a playlist in a portable form ...
  • Amayy
  • Spotify Star
  • 533 Views
  • 1 replies
  • 0 likes
  • 533 Views
  • 1 replies
  • 0 likes

Where do I report errors in information?

I found an album with wrong names for the tracks, but do not know how to report this. Not unimportant I think though.

  • Regular
  • I found an album with wrong names for the tracks, but do not know how to report this. Not unimportant I think though.
  • mpatesz
  • Visitor
  • 2104 Views
  • 10 replies
  • 0 likes
  • 2104 Views
  • 10 replies
  • 0 likes

Superuser Contribution Why are some audiobooks locked and others not?

I pay for a premium subscription. I’ve been able to listen to books since the new update. But recently I tried to listen to ‘A gathering of shadows’ and it was locked. I was confused because the only thing it said was “You can't buy audiobooks in the...

  • Visitor
  • I pay for a premium subscription. I’ve been able to listen to books since the new update. But recently I tried to listen to ‘A gathering of shadows’ and it was locked. I was confused because the only...
  • Jvobyrne
  • Visitor
  • 12390 Views
  • 18 replies
  • 0 likes
  • 12390 Views
  • 18 replies
  • 0 likes

Superuser Contribution Unexpected Release Radar updates

PlanPremiumCountryGermanyDeviceacross all devices (Android app, Windows desktop app, web browser, ...)Operating Systemsee above My Question or IssueFor a few weeks now, I have been noticing unexpected changes to my weekly Release Radar. I usually che...

  • Casual Listener
  • Plan Premium Country Germany Device across all devices (Android app, Windows desktop app, web browser, ...) Operating System see above   My Question or Issue For a few weeks now, I h...
  • Amontgomery9
  • Music Fan
  • 6097 Views
  • 47 replies
  • 24 likes
  • 6097 Views
  • 47 replies
  • 24 likes

Superuser Contribution Album artwork is faded and washed out

I am a graphic designer for a record label. I noticed that the artwork on a recent album is appearing very faded compared to the file we supplied to Spotify.The original is vibrant but in the player it looks considerably muted and washed out. Why is ...

  • Roadie
  • I am a graphic designer for a record label.  I noticed that the artwork on a recent album is appearing very faded compared to the file we supplied to Spotify. The original is vibrant but...
  • Mr_B3
  • Visitor
  • 1536 Views
  • 9 replies
  • 0 likes
  • 1536 Views
  • 9 replies
  • 0 likes

Superuser Contribution No Sagittarius Cosmic Playlist?

PlanDuo PremiumCountryUSADeviceiPhone 11 ProOperating SystemiOS 16.6.1 My Question or IssueWhy is there not a cosmic playlist for the astrological sign of Sagittarius?? I feel very left out and considering I pay for this monthly, I’d appreciate havin...

  • Newbie
  • Plan Duo Premium Country USA Device iPhone 11 Pro Operating System iOS 16.6.1   My Question or Issue Why is there not a cosmic playlist for the astrological sign of Sagittarius?? I fee...
  • bambifett
  • Visitor
  • 2210 Views
  • 12 replies
  • 7 likes
  • 2210 Views
  • 12 replies
  • 7 likes