Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Content Questions

Start a topic

Forum Posts

New Feature To Try On Desktop: Quick Search Shortcuts

Hey folks, The Spotify team is always working to make the software as simple as possible for everyone to use, and for those of you who like to save a bit of time by using keyboard shortcuts, there's a very convenient trick that you may not have notic...

dinomight_0-1661880282065.jpeg
  • Spotify Star
  • Spotify Star
  • scrollingcat
  • Visitor
  • 65284 Views
  • 48 replies
  • 107 likes
  • 65284 Views
  • 48 replies
  • 107 likes

Solved!!Superuser Contribution Profile shows Incorrect ‘appears on’

None of the below information is required. However, the more you provide the easier it will be for us to try and help. PlanFreeCountryFreeDeviceMacbook Pro M3Operating System15.0.1 (24A348) My Question or IssueMy profile ‘Fal$e Prophet’ is incorrectl...

  • Newbie
  • None of the below information is required. However, the more you provide the easier it will be for us to try and help.  Plan Free Country Free Device Macbook Pro M3 Operating System 15.0...
  • Maria
  • Moderator
  • 241 Views
  • 1 replies
  • 0 likes
  • 241 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Release Radar getting it completely wrong

What's the problem with Spotify's algoritms? In the last Release Radar there were 4 songs i liked (melodic hard rock, classical), a couple that were ok (classic rock), and 23 that I really dislike (hiphop, punk/new rock, current "music"). There seems...

  • Newbie
  • What's the problem with Spotify's algoritms? In the last Release Radar there were 4 songs i liked (melodic hard rock, classical), a couple that were ok (classic rock), and 23 that I really dislike (h...
  • Darth_GTB
  • Roadie
  • 2419 Views
  • 15 replies
  • 1 likes
  • 2419 Views
  • 15 replies
  • 1 likes

Superuser Contribution Hide political content?

Is there a way to hide political content? I subscribe to Spotify for music, not politics. The content that they push (on the Home Screen) is usually left-wing, but I would feel the same way it it was right-wing. It’s not right either way. I don’t app...

  • Visitor
  • Is there a way to hide political content? I subscribe to Spotify for music, not politics. The content that they push (on the Home Screen) is usually left-wing, but I would feel the same way it it w...
  • JonasKur
  • Casual Listener
  • 1374 Views
  • 5 replies
  • 5 likes
  • 1374 Views
  • 5 replies
  • 5 likes

Superuser Contribution album won't play

I am trying to play an album, but when I click the play button, it doesn't play, the cursor turns into a red circle with a bar in the middle (like a no entry sign or something). no error message or anything.

  • Visitor
  • I am trying to play an album, but when I click the play button, it doesn't play, the cursor turns into a red circle with a bar in the middle (like a no entry sign or something). no error message or a...
  • Maria
  • Moderator
  • 130 Views
  • 1 replies
  • 0 likes
  • 130 Views
  • 1 replies
  • 0 likes

Superuser Contribution I can't listen to chromakopia

Every time I press on it I can't play it it blocks me to listen to Tylers new song Spotify y better fix this cause im not playing fr let me listen to his new song

  • Visitor
  • Every time I press on it I can't play it it blocks me to listen to Tylers new song Spotify y better fix this cause im not playing fr let me listen to his new song
  • Ivelina
  • Moderator
  • 501 Views
  • 1 replies
  • 0 likes
  • 501 Views
  • 1 replies
  • 0 likes

Superuser Contribution The death of capulet этот альбом добавили на канал death metal группы death

Данный альбом не от данного исполнителя,группа давно перестала существовать после смерти главного вокалиста,да и к тому же жанр полностью отличается от оригинальной музыки группы, пожалуйста уберите этот альбом из группы.

  • Visitor
  • Данный альбом не от данного исполнителя,группа давно перестала существовать после смерти главного вокалиста,да и к тому же жанр полностью отличается от оригинальной музыки группы, пожалуйста уберите ...
  • Joan
  • Moderator
  • 125 Views
  • 1 replies
  • 0 likes
  • 125 Views
  • 1 replies
  • 0 likes

Superuser Contribution Wrong language content on Audiobooks (Reduce refunds)

Hi, When purchasing an audibook on spotify.com "Fake. Fake Money, Fake Teachers, Fake Assets." The description of the book is based in english, however after purchasing, I realised the audiobook is in Russian. The content is misleading as it suggest ...

  • Visitor
  • ...udiobook is in Russian.    The content is misleading as it suggest the book is also in English and I had to request a refund. Luckily, the customer care chat experience was fairly easy, a l...
  • Not applicable
  • 950 Views
  • 2 replies
  • 1 likes
  • 950 Views
  • 2 replies
  • 1 likes

Solved!!Superuser Contribution My music listed under wrong artist

Hi, I released under the alias 'Rooke'. I have recently released an EP that has been listed under an artist on Spotify, also with the name Rooke. However this is incorrect. Link - https://open.spotify.com/album/3SHlUwMJhMx5BPKUC9wKch Please can this ...

  • Newbie
  • Hi,   I released under the alias 'Rooke'. I have recently released an EP that has been listed under an artist on Spotify, also with the name Rooke. However this is incorrect.    Li...
  • Gedik
  • Casual Listener
  • 126715 Views
  • 32 replies
  • 2 likes
  • 126715 Views
  • 32 replies
  • 2 likes

Excluding cover tracks from DISCOVER WEEKLY

Is there anyway to exclude cover songs from the Discover Weekly playlist?I just want to listen songs from original artists.

  • Casual Listener
  • Is there anyway to exclude cover songs from the Discover Weekly playlist? I just want to listen songs from original artists.
  • Rohohoho
  • Visitor
  • 5735 Views
  • 11 replies
  • 48 likes
  • 5735 Views
  • 11 replies
  • 48 likes

Superuser Contribution Wiedergabe doppelt

Keine der folgenden Angaben ist erforderlich. Je mehr Sie uns jedoch mitteilen, desto einfacher ist es für uns, Ihnen zu helfen.PlanenPremiumLandGermanyGerät(Motorola Edge 50 Fusion)Betriebssystem(Android) Meine Frage oder mein Problem Jeder Song in ...

  • Newbie
  • Keine der folgenden Angaben ist erforderlich. Je mehr Sie uns jedoch mitteilen, desto einfacher ist es für uns, Ihnen zu helfen. Planen Premium Land Germany Gerät (Motorola Edge 50 Fusion) Bet...
  • Novy
  • Moderator
  • 237 Views
  • 1 replies
  • 0 likes
  • 237 Views
  • 1 replies
  • 0 likes

Superuser Contribution Fake podcasts used to circumvent copyright

There are some people who use Spotify podcasts to upload copyrighted content. One example is this: https://open.spotify.com/show/24VRhlWUqjrGacX4zjfk3R You'll see that the first 5 "episodes" listed are actually songs, and you can bet that they do not...

  • Newbie
  • There are some people who use Spotify podcasts to upload copyrighted content. One example is this: https://open.spotify.com/show/24VRhlWUqjrGacX4zjfk3R   You'll see that the first 5 "e...
  • cyun
  • Newbie
  • 804 Views
  • 3 replies
  • 0 likes
  • 804 Views
  • 3 replies
  • 0 likes

Upload response "Something went wrong and we couldn’t post your Canvas.".

Im trying to upload a short video to canvas - format, length, size etc. all correct with no error messages. It allows me progress to T&C's, I agree and push the CTA 'Post'Next thing this same error message comes up "Something went wrong and we couldn...

  • Casual Listener
  • Im trying to upload a short video to canvas - format, length, size etc. all correct with no error messages. It allows me progress to T&C's, I agree and push the CTA 'Post' Next thing this same...
  • Brownie_PB
  • Newbie
  • 2893 Views
  • 5 replies
  • 3 likes
  • 2893 Views
  • 5 replies
  • 3 likes

Superuser Contribution Adding a Patreon file onto Spotify

PlanStudent CountryiPhone 7Plus/Ipad (9th Generation) My Question or IssueFor a week or so I’ve been trying to get a song from Patreon onto Spotify, asked for help on twitter and Reddit and just can’t. The song was on a post on a Patreon group as a f...

  • Casual Listener
  • Plan Student  Country iPhone 7Plus/Ipad (9th Generation)   My Question or Issue For a week or so I’ve been trying to get a song from Patreon onto Spotify, asked for help on twitter an...
  • Whammie
  • Casual Listener
  • 242 Views
  • 4 replies
  • 0 likes
  • 242 Views
  • 4 replies
  • 0 likes

Superuser Contribution Ads during music on premium

I got a premium account today, October 26, 2024. I am supposedly getting a free month before it kicks into the premium pay monthly account, and I am listening to music on my iPhone or my TV and I am still getting ads! Help

  • Visitor
  • I got a premium account today, October 26, 2024. I am supposedly getting a free month before it kicks into the premium pay monthly account, and I am listening to music on my iPhone or my TV and I am ...
  • Joan
  • Moderator
  • 207 Views
  • 1 replies
  • 0 likes
  • 207 Views
  • 1 replies
  • 0 likes

Content (playlist) report, denied by Spotify, even though it directly promotes fascism/nazism

Is there anyone who can help me with this?Because Spotify automated response is definitely not doing the job! I reported a playlist, that carries a name of a nazi collaborator movement that murdered hundreds of thousands of Serbs, Jews, Roma, and oth...

  • Visitor
  • ...hat murdered hundreds of thousands of Serbs, Jews,  Roma, and others, in ww2. And the songs on the playlist itself, are promoting that system and elimination of those people. So, that content is d...
  • 157 Views
  • 0 replies
  • 1 likes
  • 157 Views
  • 0 replies
  • 1 likes

Superuser Contribution Wrong id3 tags on an album

https://open.spotify.com/album/0KoRsNpzbfKRsqi8S9ZWX7?si=BPd8Rj5JRcyApuyIYZ4PdA In the album I have posted.....The music plays in the proper order, but four tracks have the wrong id3 tag song information. In disc one, it is the last track that is sup...

  • Regular
  • https://open.spotify.com/album/0KoRsNpzbfKRsqi8S9ZWX7?si=BPd8Rj5JRcyApuyIYZ4PdA     In the album I have posted..... The music plays in the proper order, but four tracks have the wrong i...
  • want8tracks1
  • Regular
  • 176 Views
  • 2 replies
  • 0 likes
  • 176 Views
  • 2 replies
  • 0 likes

Superuser Contribution Song File Corrupted

USA, Premium Plan on iPhone 11S Song “Cold Shoulder” by The Fabric stops audio playback at 1:40 playtime. Time meter keeps moving but no audio is output. Please fix? Thank you!

  • Newbie
  • USA, Premium Plan on iPhone 11S   Song “Cold Shoulder” by The Fabric stops audio playback at 1:40 playtime. Time meter keeps moving but no audio is output.  Please fix? Thank you!
  • Maria
  • Moderator
  • 131 Views
  • 1 replies
  • 0 likes
  • 131 Views
  • 1 replies
  • 0 likes

Superuser Contribution First music uploaded to a pre-existing artist.

I uploaded music via Songtradr but the album was posted under an artist with the same name. [Artist "Marmeladov", album "Mainline-Flatline"). Songtradr directs its users to contact Spotify to deal with this issue, but when I use the Spotify service t...

  • Visitor
  • I uploaded music via Songtradr but the album was posted under an artist with the same name. [Artist "Marmeladov", album "Mainline-Flatline"). Songtradr directs its users to contact Spotify to deal wi...
  • Vasil
  • Moderator
  • 132 Views
  • 1 replies
  • 0 likes
  • 132 Views
  • 1 replies
  • 0 likes

Superuser Contribution Wrong Artist Image (Jim Morrison)

How do I report an incorrect artist image? Jim Morrison's bio contains a picture of Val Kilmer (as Jim). Great performance in the movie, but still the wrong guy.

  • Newbie
  • How do I report an incorrect artist image? Jim Morrison's bio contains a picture of Val Kilmer (as Jim). Great performance in the movie, but still the wrong guy. 🙂
  • Vasil
  • Moderator
  • 128 Views
  • 1 replies
  • 0 likes
  • 128 Views
  • 1 replies
  • 0 likes