Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Content Questions

Start a topic

Forum Posts

New Feature To Try On Desktop: Quick Search Shortcuts

Hey folks, The Spotify team is always working to make the software as simple as possible for everyone to use, and for those of you who like to save a bit of time by using keyboard shortcuts, there's a very convenient trick that you may not have notic...

dinomight_0-1661880282065.jpeg
  • Spotify Star
  • Spotify Star
  • scrollingcat
  • Visitor
  • 65048 Views
  • 48 replies
  • 107 likes
  • 65048 Views
  • 48 replies
  • 107 likes

Songkick concerts showing on wrong Artist Page

Hi there, I recently tried to sync my artist's Songkick page to our Spotify page. I put in the correct link information and so on in my request, but for some reason, the tour dates have been connected with a different artist who releases music under ...

  • Newbie
  • Hi there,   I recently tried to sync my artist's Songkick page to our Spotify page. I put in the correct link information and so on in my request, but for some reason, the tour dates have been...
  • JT94
  • Visitor
  • 2322 Views
  • 4 replies
  • 0 likes
  • 2322 Views
  • 4 replies
  • 0 likes

Solved!! My 2020 wrapped story doesn't work anymore?

HiI got my email regarding my top 2020 and the story worked back then in November-December. I can still see my Top 100 but the story showing my top this and that doesn´t show anymore. So does the story part only work for a limited period of time or a...

  • Newbie
  • Hi I got my email regarding my top 2020 and the story worked back then in November-December. I can still see my Top 100 but the story showing my top this and that doesn´t show anymore.   So d...
  • f6b9_p9n2-bk
  • Casual Listener
  • 2057 Views
  • 2 replies
  • 0 likes
  • 2057 Views
  • 2 replies
  • 0 likes

Superuser Contribution Super distracting moving/animated playlist icon

It looks like Spotify decided to add animated green bars instead of track number. This is very annoying as animated things keep drawing my attention away from my work, I would like to turn that off. It's not even a valid visualization of the current ...

Screen Shot 2021-06-08 at 10.57.19 AM.png
  • Casual Listener
  •     It looks like Spotify decided to add animated green bars instead of track number. This is very annoying as animated things keep drawing my attention away from my work, I would lik...
  • Clamssy
  • Casual Listener
  • 1432 Views
  • 6 replies
  • 2 likes
  • 1432 Views
  • 6 replies
  • 2 likes

Superuser Contribution Suspicious Playlist

How do I go about reporting a suspicious playlist? I checked my spotify for artists app today to find a suspiciously large bump up in listeners, followers, etc. I checked where they came from and they all came from this playlist by Artister. Doing a ...

  • Casual Listener
  • How do I go about reporting a suspicious playlist? I checked my spotify for artists app today to find a suspiciously large bump up in listeners, followers, etc. I checked where they came from and the...
  • Yordan
  • Moderator
  • 326 Views
  • 1 replies
  • 0 likes
  • 326 Views
  • 1 replies
  • 0 likes

Solved!! How to upload and listen to recorded music(録音した音楽をアップロードして聴く方法)

I want to upload my recorded music to Spotify so I can listen to it, but I cannot upload it.The website I checked says you can upload from a place called New Episode, but I couldn't find anything like that. It was not in the settings etc. (see pictur...

  • Newbie
  • I want to upload my recorded music to Spotify so I can listen to it, but I cannot upload it. The website I checked says you can upload from a place called New Episode, but I couldn't find anything l...
  • Maxim
  • Spotify Star
  • 245 Views
  • 1 replies
  • 0 likes
  • 245 Views
  • 1 replies
  • 0 likes

Superuser Contribution Bring Back "Explore this list" feature

I absolutely LOVED the Explore this list feature and I'm devastated that it doesn't seem to be available anymore! I wrote in awhile back suggesting a 30-second track preview option and at the time there wasn't enough interest. However, at some point ...

  • Casual Listener
  • I absolutely LOVED the Explore this list feature and I'm devastated that it doesn't seem to be available anymore!   I wrote in awhile back suggesting a 30-second track preview option and at th...
  • Yordan
  • Moderator
  • 212 Views
  • 1 replies
  • 0 likes
  • 212 Views
  • 1 replies
  • 0 likes

Superuser Contribution Arabic advertising

Hello everyone. I don't know if this is the right section, but I want to know why I am receiving advertising in Arabic when my account clearly indicates that my region is Uruguay. This only happens to me in the desktop application. Thank you so much!

  • Newbie
  • Hello everyone. I don't know if this is the right section, but I want to know why I am receiving advertising in Arabic when my account clearly indicates that my region is Uruguay. This only happens t...
  • Joan
  • Moderator
  • 233 Views
  • 1 replies
  • 0 likes
  • 233 Views
  • 1 replies
  • 0 likes

Superuser Contribution PBD Podcast "sorry we're not able to play this content" error

PlanPremiumCountryUSADevicePCOperating SystemWindows 10 ProWhen I try to play the PBD Podcast on Spotify, I get "sorry we're not able to play this content". Every other podcast plays fine. The podcast plays fine in chrome player as well. My Question ...

  • Casual Listener
  • Plan Premium Country USA Device PC Operating System Windows 10 Pro When I try to play the PBD Podcast on Spotify, I get "sorry we're not able to play this content". Every other podcast p...
  • Joan
  • Moderator
  • 477 Views
  • 3 replies
  • 0 likes
  • 477 Views
  • 3 replies
  • 0 likes

Superuser Contribution Audio Book supplemental download

I'm listening to an audio book (Outlive by Peter Attia) and it keep referring to a PDF download. The description of the book in Spotify says, "*Includes a downloadable PDF of charts, graphs, and illustrations from the book, along with other valuable ...

  • Newbie
  • I'm listening to an audio book (Outlive by Peter Attia) and it keep referring to a PDF download.  The description of the book in Spotify says, "*Includes a downloadable PDF of charts, graphs, an...
  • Susan_GP
  • Moderator
  • 1277 Views
  • 1 replies
  • 3 likes
  • 1277 Views
  • 1 replies
  • 3 likes

Superuser Contribution Problems that are not fixed for a long time

For more than three years, the song title has not been corrected even after reporting multiple times using the support report form. x自動車ショ|歌 ○自動車ショー歌 https://spotify.link/YQP3v8Q1aEb I know there's a support form and I've already reported it, so ther...

  • Regular
  • For more than three years, the song title has not been corrected even after reporting multiple times using the support report form. x自動車ショ|歌 ○自動車ショー歌 https://spotify.link/YQP3v8Q1aEb I know there's a...
  • i2da
  • Regular
  • 238 Views
  • 2 replies
  • 0 likes
  • Song
  • 238 Views
  • 2 replies
  • 0 likes

Superuser Contribution Posts are moved without the author's permission

A topic I posted in the support community a few days ago was merged with another topic without permission.How can I get it back?

  • Regular
  • A topic I posted in the support community a few days ago was merged with another topic without permission. How can I get it back?    
  • i2da
  • Regular
  • 215 Views
  • 2 replies
  • 0 likes
  • community
  • 215 Views
  • 2 replies
  • 0 likes

Superuser Contribution Bring back "Most Popular" filter

PlanPremiumCountryUSADeviceGalaxy S23Operating SystemAndroid My Question or IssuePlease bring back the "most popular" filter to sort episodes. As another person has mentioned previously, some podcasts or artists have hundreds of episodes/songs, and i...

  • Visitor
  • ...entioned previously, some podcasts or artists have hundreds of episodes/songs, and it's helpful to sort by most popular when trying out something new with so much content.
  • Ivelina
  • Moderator
  • 225 Views
  • 1 replies
  • 0 likes
  • 225 Views
  • 1 replies
  • 0 likes

Superuser Contribution tapping title and artist no longer alphabetizes the columns

PlanFree/PremiumCountry US Device Dell G15 laptop(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System Windows 11(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issuetapping title and artist no longer alphabetizes the columns

  • Newbie
  • Plan Free/Premium Country US   Device Dell G15 laptop (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System Windows 11 (iOS 10, Android Oreo, Windows 10,etc.)   ...
  • Joan
  • Moderator
  • 172 Views
  • 1 replies
  • 0 likes
  • 172 Views
  • 1 replies
  • 0 likes

Superuser Contribution Wrong song plays by Sevendust

On the Sevendust album "Alpha" from 2007, the last track is wrong. It says the song is "Driven", but it's actually a duplicate of the title track, which is second-to-last. If you play the standalone "Driven" single, it plays the correct track.

  • Visitor
  • On the Sevendust album "Alpha" from 2007, the last track is wrong. It says the song is "Driven", but it's actually a duplicate of the title track, which is second-to-last. If you play the standalone ...
  • Maria
  • Moderator
  • 215 Views
  • 1 replies
  • 0 likes
  • 215 Views
  • 1 replies
  • 0 likes

Remove Spam profile accounts all inked to user That’s Arda

Hi. I have to keep blocking and removing Spam followers to my Spotify profile. They are all linked to a spammy ‘musician’ / user That’s Arder. This user has over 20,0000 followers among their various user accounts but their music and linked Instagram...

  • Roadie
  • Hi. I have to keep blocking and removing Spam followers to my Spotify profile. They are all linked to a spammy ‘musician’ / user That’s Arder. This user has over 20,0000 followers among their various...
  • Travvvvvvvv
  • Roadie
  • 633 Views
  • 3 replies
  • 2 likes
  • 633 Views
  • 3 replies
  • 2 likes

Superuser Contribution Kids Spotify Won't Play Playlists

PlanPremiumCountryCanadaDeviceiPad, 9th Gen maybe? Purchased in 2018Operating SystemiOS, up-to-date but I forget the number I can't get any playlists to load on my daughter's Spotify Kids unless I've created them myself. This goes for every single ch...

  • Casual Listener
  • Plan Premium Country Canada Device iPad, 9th Gen maybe? Purchased in 2018 Operating System iOS, up-to-date but I forget the number   I can't get any playlists to load on my daughter's S...
  • Maria
  • Moderator
  • 813 Views
  • 7 replies
  • 0 likes
  • 813 Views
  • 7 replies
  • 0 likes

Mistake with an artist

How do I tell Spotify about this?  

  • Casual Listener
  • How do I tell Spotify about this?   
  • Oowellmood
  • Casual Listener
  • 261 Views
  • 3 replies
  • 0 likes
  • 261 Views
  • 3 replies
  • 0 likes

How to always keep "Enable repeat one"?

PlanFree/PremiumCountryChinaOperating SystemWindows 10My Question or IssueHow to always keep "Enable repeat one"?Each time you switch songs, this option will automatically become "Enable repeat"

  • Visitor
  • Plan Free/Premium Country China Operating System Windows 10 My Question or Issue How to always keep "Enable repeat one"? Each time you switch songs, this option will automatically become "Ena...
  • AdamDamon
  • Spotify Star
  • 2058 Views
  • 4 replies
  • 4 likes
  • 2058 Views
  • 4 replies
  • 4 likes

Superuser Contribution 2 different songs; but the streams are being counted as one…

 So, the solo version of ‘Somebody To You’ by The Vamps has 530.296.196 streams, while the remix version with Demi Lovato has exactly the same amount and daily plays. Isn’t it kind of unfair? We should know which one is more popular if they were coun...

IMG_4604.jpeg
  • Regular
  •   So, the solo version of ‘Somebody To You’ by The Vamps has 530.296.196 streams, while the remix version with Demi Lovato has exactly the same amount and daily plays.     Isn...
  • Vasil
  • Moderator
  • 499 Views
  • 4 replies
  • 0 likes
  • Mercury
    Virgin EMI
  • 499 Views
  • 4 replies
  • 0 likes