Announcements
Happy Values Week! Today we celebrate *Inclusion* in the Spotify Stars Program!

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Content Questions

Start a topic

Forum Posts

New Feature To Try On Desktop: Quick Search Shortcuts

Hey folks, The Spotify team is always working to make the software as simple as possible for everyone to use, and for those of you who like to save a bit of time by using keyboard shortcuts, there's a very convenient trick that you may not have notic...

dinomight_0-1661880282065.jpeg
  • Spotify Star
  • Spotify Star
  • scrollingcat
  • Visitor
  • 67181 Views
  • 48 replies
  • 108 likes
  • 67181 Views
  • 48 replies
  • 108 likes

Solved!!Superuser Contribution Album wrongly included in artist's profile

PlanPremiumCountrySpainDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue: The album with this URL: https://open.spotify.com/album/2rc7kAX4iZPxH42uWZ4E7D?si=7WSxCOcqRS...

  • Regular
  • Plan Premium Country Spain Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue:  The alb...
  • Dian
  • Spotify Legend
  • 395 Views
  • 1 replies
  • 0 likes
  • 395 Views
  • 1 replies
  • 0 likes

Content of 50cent not existing anymore

PlanPremiumCountryBelgiumOperating System(Windows 10) My Question or Issuesinds some time I see that all content of 50 cent is not available anymore. For example this playlisthttps://open.spotify.com/playlist/37i9dQZF1DZ06evO1Za1Q4?si=d8ed1e9200a44dc...

  • Visitor
  • Plan Premium Country Belgium Operating System (Windows 10)   My Question or Issue sinds some time I see that all content of 50 cent is not available anymore. For example this playlist h...
  • kaworu_bloodpaw
  • Roadie
  • 810 Views
  • 4 replies
  • 0 likes
  • 810 Views
  • 4 replies
  • 0 likes

Superuser Contribution My new releases don't fit my library at all

PlanenPremiumLandGermanyGerätWindows 11, Android 12 Realme Pro 8 My new releases don't match my library, for example, I receive recommendations for relaxation music, but I've never listened to such music on Spotify and I don't follow it at all. Anoth...

  • Newbie
  •   Planen Premium Land Germany Gerät Windows 11, Android 12 Realme Pro 8   My new releases don't match my library, for example, I receive recommendations for relaxation music, but I'...
  • AlejaR
  • Moderator
  • 291 Views
  • 1 replies
  • 0 likes
  • 291 Views
  • 1 replies
  • 0 likes

Show songs in original metadata?

I listen to a lot of japanese song, and me using the english interface translates some of the songs, which I do not prefer. You would think that changing the language to japanese would solve it, but no, now some english artist show their name in kata...

  • Newbie
  • I listen to a lot of japanese song, and me using the english interface translates some of the songs, which I do not prefer. You would think that changing the language to japanese would solve it, but ...
  • 436 Views
  • 0 replies
  • 1 likes
  • artist
    language
    localization
    metadata
    Song Title
    title
  • 436 Views
  • 0 replies
  • 1 likes

Solved!!Superuser Contribution Top recommendations for you does not work

PlanPremiumCountryThailandDevice(iPhone SE and Chrome's Web player)Operating System(iOS 16.4.1) My Question or IssueMy top recommendations tab in the discovery does not work for both in the app and web player. How can I fix it? 

IMG_5629.jpeg
  • Newbie
  • Plan Premium Country Thailand Device (iPhone SE and Chrome's Web player) Operating System (iOS 16.4.1)   My Question or Issue My top recommendations tab in the discovery does not work ...
  • Joan
  • Moderator
  • 458 Views
  • 1 replies
  • 1 likes
  • 458 Views
  • 1 replies
  • 1 likes

Superuser Contribution Can't play the only Aruarian Dance - Nujabes song available on the app

Hello,I remember having good time listening the song "Aruarian Dance" from Nujabes years ago. I was never able to find it on the spotify app, and I would like to know why I can't do that. It's the only song from this artist that I can't listen on Spo...

  • Visitor
  • Hello, I remember having good time listening the song "Aruarian Dance" from Nujabes years ago. I was never able to find it on the spotify app, and I would like to know why I can't do that. It's th...
  • Alex
  • Spotify Legend
  • 2840 Views
  • 3 replies
  • 0 likes
  • 2840 Views
  • 3 replies
  • 0 likes

How to request a "This Is" Artist playlist?

Is it possible to request a "This Is" Artist playlist? The "This Is" playlist is one of my absolutely favorite features on Spotify for a number of reasons; One, It updates regularly and gives older songs new relevance. Two, it's combines the current ...

  • Casual Listener
  • Is it possible to request a "This Is" Artist playlist? The "This Is" playlist is one of my absolutely favorite features on Spotify for a number of reasons; One, It updates regularly and gives ol...
  • SPΑN
  • Visitor
  • 2748 Views
  • 2 replies
  • 3 likes
  • 2748 Views
  • 2 replies
  • 3 likes

Superuser Contribution Replace Corrupt Music Files CRYPTOPSY

guys im trying to listen to the GODLIKE album ''blasphemy made flesh'' by Cryptopsy but the files are corrupt there is some unbearable noise that makes it impossible to listen to. Please replace the files with some pristine ones. Im including a link ...

  • Newbie
  • guys im trying to listen to the GODLIKE album ''blasphemy made flesh'' by Cryptopsy but the files are corrupt there is some unbearable noise that makes it impossible to listen to. Please replace the ...
  • ThePimou
  • Newbie
  • 825 Views
  • 2 replies
  • 1 likes
  • 825 Views
  • 2 replies
  • 1 likes

Solved!!Superuser Contribution Unplayable song and language on site

For some reason, a certain song that I love won't play. It doesn't show up in the albums list, but it showes up when I do shuffle play but it's skiped over like it's not there.Song: Forest - Bonus Track Album: Vessel Artist: Twenty One PilotsI just t...

  • Newbie
  • For some reason, a certain song that I love won't play. It doesn't show up in the albums list, but it showes up when I do shuffle play but it's skiped over like it's not there. Song: Forest - Bonus ...
  • jigglyraff
  • Newbie
  • 43379 Views
  • 4 replies
  • 0 likes
  • 43379 Views
  • 4 replies
  • 0 likes

Superuser Contribution Providing scan code upload of songs sung in own voice

First of all I would like to thank the Spotify team for their great idea about scanning song, no doubt this is the only app in India that has done a great job, as it is a great option to gift someone a trending glass frame scan code but I personally ...

  • Newbie
  • First of all I would like to thank the Spotify team for their great idea about scanning song, no doubt this is the only app in India that has done a great job, as it is a great option to gift someone...
  • Eni
  • Moderator
  • 528 Views
  • 1 replies
  • 0 likes
  • 528 Views
  • 1 replies
  • 0 likes

Solved!! Streaming Plays numbers over a time period?

Hi, Firstly I'm not sure if this is the right place so I do apologise - I'm wondering is there any way to determine a song's streaming plays over a period of time? For example, if I wanted to review Let Me Blow Ya Mind by Eve's plays since August 202...

  • Casual Listener
  • Hi,   Firstly I'm not sure if this is the right place so I do apologise -    I'm wondering is there any way to determine a song's streaming plays over a period of time? For example...
  • Prague
  • Community Legend
  • 2217 Views
  • 3 replies
  • 1 likes
  • 2217 Views
  • 3 replies
  • 1 likes

Superuser Contribution Black Sabbath with Tony Martin

Would love to see 'Headless Cross' and 'Cross Purposes' added to the library. 'Cross' in particular is probably the best of the Tony Martin/Sabbath albums.

  • Newbie
  • Would love to see 'Headless Cross' and 'Cross Purposes' added to the library. 'Cross' in particular is probably the best of the Tony Martin/Sabbath albums. 
  • 99in0jcnri16pxieq7rl
  • Newbie
  • 3950 Views
  • 8 replies
  • 15 likes
  • 3950 Views
  • 8 replies
  • 15 likes

weird recommendations

i've been receiving weird recommendations of songs to be added to playlists, your algorithm reached a dead end. xxx 

Capturar.PNG
  • Newbie
  • i've been receiving weird recommendations of songs to be added to playlists, your algorithm reached a dead end. xxx    
  • MauriceMV
  • Spotify Star
  • 3347 Views
  • 1 replies
  • 0 likes
  • 3347 Views
  • 1 replies
  • 0 likes

Superuser Contribution Ana Caram Maracana Album Issue

I would like to report that the Maracana album by Ana Caram is presenting glitches on many songs. As an example, on song Papel Mache there are glitches on the audio at 0:30, 0:37, 0:43, 1:02...https://open.spotify.com/track/4KnAPXRpV375UyoyGOQE5X?si=...

  • Newbie
  • I would like to report that the Maracana album by Ana Caram is presenting glitches on many songs.    As an example, on song Papel Mache there are glitches on the audio at 0:30, 0:37, 0:43...
  • Alex
  • Spotify Legend
  • 461 Views
  • 2 replies
  • 0 likes
  • 461 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution Creating business playlists (NOT to play in venues)

Hey.We are a fintech company based in the UK. We provide international spending cards.We want to create playlists and plan to include them in our blogs, emails, etc to our customers as a little something fun for them.An example: The blog could be ''B...

  • Visitor
  • Hey. We are a fintech company based in the UK. We provide international spending cards. We want to create playlists and plan to include them in our blogs, emails, etc to our customers as a little s...
  • AlejaR
  • Moderator
  • 434 Views
  • 1 replies
  • 0 likes
  • 434 Views
  • 1 replies
  • 0 likes

Superuser Contribution Selling Playlist Spots

I’ve noticed on multiple large playlists with clear themes attached to them that there will be a myriad of random one off songs that don’t fit the theme of the playlist at all. If you check the description of these playlists it only shows an email, w...

  • Visitor
  • I’ve noticed on multiple large playlists with clear themes attached to them that there will be a myriad of random one off songs that don’t fit the theme of the playlist at all. If you check the descr...
  • AlejaR
  • Moderator
  • 472 Views
  • 1 replies
  • 0 likes
  • 472 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Can I hide songs from all playlists so spotify never plays them

I know I can hide songs on a single playlist. But sometimes I just don't like a song and don't want it to appear in other playlists either ? Is it possible to hide a song so that spotify never offers them to me again?

  • Casual Listener
  • I know I can hide songs on a single playlist. But sometimes I just don't like a song and don't want it to appear in other playlists either ? Is it possible to hide a song so that spotify never offers...
  • MihailY
  • Moderator
  • 361 Views
  • 1 replies
  • 0 likes
  • 361 Views
  • 1 replies
  • 0 likes

Superuser Contribution How to remove Mix from home page or change it Picture?

I have some weird horror image in my Chill mix which I'm listening just for relax. But the Picture of this Mix looks more like horror movie (some guy in a mask (Slipknot I think will appreciate it) in sun lights). I see this picture pretty often, and...

  • Visitor
  • I have some weird horror image in my Chill mix which I'm listening just for relax. But the Picture of this Mix looks more like horror movie (some guy in a mask (Slipknot I think will appreciate it) i...
  • MihailY
  • Moderator
  • 394 Views
  • 1 replies
  • 0 likes
  • 394 Views
  • 1 replies
  • 0 likes

Bug report: Many albums are missing on artist's pages

Many albums are present in Spotify but missing on artist's pages. For example, you can find Symphony by Sara Brightman (with the red/black dress in the artwork). But if you search for Sara Brightman first, then you won't see this album there.

  • Roadie
  • Many albums are present in Spotify but missing on artist's pages. For example, you can find Symphony by Sara Brightman (with the red/black dress in the artwork). But if you search for Sara Brightman ...
  • Dmitrу
  • Roadie
  • 407 Views
  • 2 replies
  • 0 likes
  • 407 Views
  • 2 replies
  • 0 likes