Can not run Spotify !

[Fonzi9]

Hi,

I have trouble with starting spotify....I have Macbook and one day I opened spotify but nothing happend just "Initalizing..." and then it freezes

after this, all I can do is cancel it... error message saying something like this..

Date/Time: 2015-04-08 22:22:12 +0200
OS Version: 10.10.2 (Build 14C1514)
Architecture: x86_64h
Report Version: 21

Command: Spotify
Path: /Applications/Spotify.app/Contents/MacOS/Spotify
Version: 0.9.15.27.g87efe634 (91500027)
Parent: launchd [1]
PID: 1167

Event: hang
Duration: 0.90s (process was unresponsive for 1180 seconds before sampling)
Steps: 10 (100ms sampling interval)

Hardware model: MacBookAir6,2
Active cpus: 4

Fan speed: 1214 rpm

and its much much longer...

CAN SOMEBODY TELL ME, HOW TO SOLVE THIS PROBLEM? 😕

[Soundofus]

Hello there,

Have you tried to reinstall Spotify ?

[Fonzi9]

Thx for quick answer! 

Ofc I tried.. now even spotify is openned - its just a loading screen (spinning wheel) if you know what I mean ? But I can`t do nothing 😞 

[Jordi]

Hi there and welcome to the community,

Could you try doing a full reinstallation of the app, including removing your local cache/data files.

[Fonzi9]

I`m in Finder.. caches.. but I just can`t find - com.spotify.Client 😞 

[Fonzi9]

Ok, I finnally found it.. did it. But everithing is the same... 

[Jordi]

Does it help when you open with hardware acceleration disabled?

To do this, open Terminal.app then paste the following:

 ./Applications/Spotify.app/Contents/MacOS/Spotify --disable-accelerated-layers --disable-accelerated-fixed-root-background

[Fonzi9]

.... and this is answer - 

Honza-MacBook-Air:~ Honza$  ./Applications/Spotify.app/Contents/MacOS/Spotify --disable-accelerated-layers --disable-accelerated-fixed-root-background

-bash: ./Applications/Spotify.app/Contents/MacOS/Spotify: No such file or directory

[Jordi]

Oops, my bad. Try this corrected version:

cd /Applications/Spotify.app/Contents/MacOS/ && ./Spotify --disable-accelerated-layers --disable-accelerated-fixed-root-background

[Fonzi9]

now this 

Last login: Thu Apr  9 18:56:09 on ttys000

Honza-MacBook-Air:~ Honza$ cd /Applications/Spotify.app/Contents/MacOS/ && ./Spotify --disable-accelerated-layers --disable-accelerated-fixed-root-background

/Users/Honza/Library/LaunchAgents/com.spotify.webhelper.plist: Operation already in progress

2015-04-09 18:56:25.447 Spotify Helper[691:54048] Cannot find executable for CFBundle 0x79650730 </Applications/Spotify.app/Contents/Frameworks/Chromium Embedded Framework.framework/Libraries/PDF.plugin> (not loaded)

Spotify is up but still this ,,loading circle,, on black background... 

[Jordi]

Thanks for the info. I've passed your issue to the staff. They get back to you shortly.

[Fonzi9]

Thank you, so much! 

[Pricilla]

Hey @Fonzi9,

Welcome to the Community.

Can you send us the full error log so we can check all the information you're getting? We'll do our best to help.

Let us know if you've tried anything else so far.

Thanks! 

[Fonzi9]

Hi, thanks for your concer.. 

irs pretty long... so look into attachment - ,,spotify,,

[Fonzi9]

Can u help me or u dont know what to do with it...? 

thx for answer 😉 

[Pricilla]

Hey @Fonzi9,

Thanks for all the information provided.

We've passed it on to the right folks who are currently looking into it.

We'll let you know when we get an update.

Thanks! 

[Fonzi9]

https://community.spotify.com/t5/Help-Desktop-Linux-Mac-and/Can-t-open-spotify/m-p/1115543#M122617

there is the solution 🙂 

[Pricilla]

Hey @Fonzi9,

We're glad to hear Spotify is up and running again. 

We'll be here if you need us.

Happy listening!