Font problem

[Rostyslav1]

I was using Spotify, everything was as usual. But one day on startup my theme became inoperable. All the text went black on the dark theme and overlapped each other, it just became unreadable.

Plan

Free/Premium

Country

Device

Macbook Pro14

Operating System

14.2.1 (23C71)

[Bittencourt]

Hi @Rostyslav1, thanks for reaching out!

My first suggestion is that you try some basic troubleshooting: log out and then back in; if that doesn't help, reinstall the app.

Updating your Mac OS to 14.4 might also help.

Let me know how it goes!

[Rostyslav1]

I did all the things you said. Nothing worked. Still the same problem

[Bittencourt]

Hey @Rostyslav1, thank you for the feedback.

Are you able to log in to your account and only then you see the black screen?

If so, most likely you're experiencing this Ongoing issue. In this case I suggest that you vote and answer the questions you can find in the Status update. 

If that's not the case, you can try with a different internet connection and on a different device to see if the same happens. 

Hope this is more helpful!

[Rostyslav1]

It's only the app that doesn't work. In web format everything is fine. Before logging in, there are font problems too. Hope Spotify will solve this problem soon. Thanks for your help!

[Bittencourt]

You're welcome, @Rostyslav1.

Let me know if you have any other questions!

[Hariz1807]

I'm also having the same problem with the fonts on my Macbook

[Bittencourt]

Hi @Hariz1807, thanks for reaching out.

Have you tried reinstalling the app? If so, and it doesn't help, I suggest that you try these steps:

1. Uninstall Spotify app

2. Open Finder and click "Go" on the Finder menu bar

3. Go > Go to Folder. Enter ~/Library/Application Support into the field and press Return to open the Application Support folder.

4. Move the Spotify app folder to Trash. Don’t directly remove all files in the Application Support folder to Trash.

5. Download Spotify again and reinstall.

Let me know how it goes!

[Yordan]

Hi folks,

Looks like the users in this thread had a similar issue, and updating the OS to 14.4.1 seemed to do the trick, so feel free to try it out as well.

Cheers 🤘