[MAC OS X] White/Blank screens

[thomas2411]

Hi,

I use now 0.9.4.185.g7545a404 on MAC OS X Maverick. The same problem was in preious system versions and SPotify versions.

When I start up Spotify I see only sidebars. Main screen is white. Then it has color, then after few minutes music info shows. When I search an artist, list of his music is shown. When I click the artist name, again, white screen. Processor use is OK, no more that 1%. Memory too, sth about 30-40MB.

Screen attached.

Any idea what's going on? Clean resintall doesn't solve the problem. My internet connection is OK, sth bout 20MB

Thanks

Thomas

[Peter__]

Are you connecting via a proxy or anything? 

Peter

[thomas2411]

No I don't. Normal connection to router (local network) and then standard connection to Internet.

[olejon]

Seems to be a problem with the web views. You could try to delete the app data. Close Spotify completely first (Command + Q)

Then delete the contents in:

/Users/YOURUSERNAME/Library/Caches/com.spotify.client

[thomas2411]

Done, but didn't help

[olejon]

Does the web player work as expected? Does it work on other computers on your network?

[thomas2411]

Web player works great both on Safari and Firefox. On WIndows app works great, on Android and iOS too. Only app in MAC OS X has problems.

[olejon]

Weird. Which Mac model are you using?

[thomas2411]

Mac Mini from I guess 2010. The problem appeard few updates ago, Spotify updates. Previously it worked fine.

Tom

[olejon]

Did the problem start when they started using Chromium-powered web views (the "white pages") in v 0.8.8?

[thomas2411]

I don't know what that is. Maybe. Do you have some previous version I can download and install to check this?

[olejon]

First, try to run Spotify from the command line using this command (on 1 line):

/Applications/Spotify.app/Contents/MacOS/Spotify --disable-accelerated-layers --disable-accelerated-fixed-root-background

If it still doesn't work, look for errors in the command line output.

[thomas2411]

The same, bugs attached.

[olejon]

Those error messages are normal. I'm not sure what's causing your problem...

[olejon]

As a temporary solution, you can downgrade to 0.8.5:

http://community.spotify.com/t5/Help-Desktop-Linux-Mac-and/Revert-back-to-Spotify-0-8-5-on-Mac/td-p/...

[thomas2411]

Yes, this works much faster, but it's just a temporary solution, as you wrote.