Premium payment made but still saying I'm on FREE

[paulhynes81]

iTunes took premium payment but I'm still on free. Lodge contact form with Spotify case number 03630744 but have had no reply and still on FREE. I have logged in and out several times aswell as reloading app as suggested but still no success. Thanks

[user-removed]

Hi! Try reinstalling. Also try logging out and logging back in. If this didn't fix your issue, just reply. Hope this helps 🙂

[paulhynes81]

Have done all of that still not successful

[Pete]

Hey @paulhynes81

Sorry to hear you're having trouble. I'd suggest reaching out to our email team regarding this, or alternatively on Twitter. We'll be able to take a closer look for you.