Spotify Connect has stopped working on my Sonos products (Port, Arc) after last Sonos update (82-2-)

[Tonilou]

After yesterday's Sonos firmware update (82-2-59204) I can not use Spotify Connect anymore on my Sonos speakers. The Sonos speakers are shown on Spotify for macOS and iOS, but when I try to connect I just get "Connecting..." and nothing happens. This wored fine until Tuesday.

[ErazerBrecht]

Same problem here. 

[Maria]

Hey @Tonilou & @ErazerBrecht,

Thanks for reaching out on the Community!

Could you check if relinking the Spotify app makes any difference? You can remove the connection and then re-add it by following the steps here.

It's also worth giving the steps under Connect not working? on this page a shot, as it's possible that they'll help in your case.

Should this behavior persist, however, it would be great if you could send us a video or a photo showing how things look from your end (if possible).

Fingers crossed this helps!

[Tonilou]

Hi

1. Deleting and readding Spotify from Sonos app (both from iOS and macOS) does not help, the same issue persists.
2. I did all steps from "Connect not working" with the same negative result.
3. I attach two images images showing how of my Sonos speakers appear on the Spotify speaker menu ("Sonos TV", "Sonos Dressing"...) but when I click on (for example) "Sonos TV" I just get a "Connecting to Sonos TV" message but the connection never succeeds.

[Eni]

Hey @Tonilou, 

Thanks for your reply. 

Could you let us know if you've already given a different internet connection a go to see if the same happens? If not yet, you can try creating a hotspot on your phone and using that. 

On another note, would you mind checking if the Connect feature works as expected with other devices? Also, it'd be helpful if you could ask a friend or a relative to log in to their account on one of your devices to see if they can replicate this behavior with the same speakers. 

We'll be waiting for your reply.

[vao81]

Hello, same issue here.

I though that the issue was related to the last Spotify version.

I have checked everything, devices updates, sonos updates, app reinstall, permissions, networks etc... 

- My iPhone and Mac are updated and since the the last version of Spotify, impossible to use sonos products.

- My son's and wife's iPhone are updated too, but still use the 8.x version of Spotify and they are able to cast to sonos products.

- On my iphone7 with iOS to up to date but the last version of Spotify (9.x) ... impossible to use Sonos Products...

I logout from the iphone7 device, and log in with my son's account and ... it works ! 

So it is related to my Spotify account ? how it can be ? how to fix this ? HELP 🙂 It is urgent to fix this as we are a few days to end of years parties.... Thanks

[vao81]

I am replying to myself after hours of searching for a workaround .... in case it is of help to anyone.
I reinstalled all my SONOS products one by one on a new system and managed to get them to work with Spotify again.

I hope I don't have to do this again. Too much time wasted.

👉 Here is the manual to factory reset Sonos products : https://support.sonos.com/en-us/article/reset-your-sonos-product