Spotify Community

Pages17 · 2017-04-09

Every time I try to go on the Web Player, it doesn't let me as it says it's not connecting and theres a box with it trying to connect. Help.

Cloudynick · 2017-04-17

Hey Pages, had the same problem a while back. What kind of browser are you using and are you using the latest adobe/flash player available? Had to update my player and then it'd eventually connect. If not try doing a speedtest and checking your connection. Hope this helps!

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Maria_B · 2017-04-12

Hey @Pages17!

Welcome to the Spotify Community.

Help's here! In this case, can you try clearing your browser's cache/cookies and refreshing? Does that help at all?

Keep us posted.

Maria_BModerator

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“The music is not in the notes, but in the silence in between.” – Wolfgang Amadeus Mozart

Pages17 · 2017-04-16

It doens't help. It still shows the message, "can't connecto to spotify, trying now..." every time i get on the web player.

Cloudynick · 2017-04-17

Hey Pages, had the same problem a while back. What kind of browser are you using and are you using the latest adobe/flash player available? Had to update my player and then it'd eventually connect. If not try doing a speedtest and checking your connection. Hope this helps!

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