Spotify Won't start all of a sudden. Mac OX 10.7.4

[jimmyrogers]

When I try to open spotify it bounces once in my dock and does nothing. No crash report, it just refuses to open. I've tried reinstalling. 

[heppy]

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@meahtenoha wrote:

Spotify recommends that you only use versions of Spotify hosted on Spotify.com. 

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You mean the version that doesn't work either.

Seriously, Meredith, this is getting beyond a joke and the company are beginning to really take the mickey out of its customers who PAY for this service.

You want feedback, you've taken a service that worked perfectly and screwed it up royally.  I've tried any number of different versions and they all suck right now.  I'm on OSX 10.8.3 and the latest update either crashes on opening, works for five minutes and then crashes or works for an hour and then crashes.

Consistently, Spotify have said, we're looking at it and yet still nothing.

Don't get me wrong, I love Spotify but here in Ireland I have access to Deezer and soon Google Music.  We're getting to the point whereby Spotify isn't worth the money no matter how reasonable the price.

I pay you to be able to listen to music, I can't without digging into preferences, amending hosts files and trying to stop you autoupdating (which no longer works by the way).

From a customer's perspective it seems as though all you care about is getting new paying clients and hoping that 70& of them stay and screw the 30% that leave.

Seriously, sort it out or at least tell us what you're doing to remedy the situation.

[meahtenoha]

Hi heppy - If you're experiencing crashing using OS X 10.8.3 and you're on our latest update (0.9.0.133) then we'll need to gather a bit more info. That certainly shouldn't be happening. 

I've moved your post to this more relevant thread so we can continue troubleshooting. 

Are you receiving an error codes/ messages? Can you confirm you're on 0.9.0? Thanks for your help!

[omlit3737]

running Mac 10.8.4, i'd been having issues with spotify crashing after a few minutes of radio use and now the app will not open at all.  i have uninstalled and reinstalled several times based on your recommendations from previous posts.  i get the install spotify box and it loads up, the icon bounces at the bottom, initializing window pops up and disapears.  thats as far as it will go.  any help would be greatly appreciated.  Thank you

[Robbie]

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@omlit3737 wrote:

running Mac 10.8.4, i'd been having issues with spotify crashing after a few minutes of radio use and now the app will not open at all.  i have uninstalled and reinstalled several times based on your recommendations from previous posts.  i get the install spotify box and it loads up, the icon bounces at the bottom, initializing window pops up and disapears.  thats as far as it will go.  any help would be greatly appreciated.  Thank you

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Thanks for letting us know. Just to check this, when reinstalling did you also remove the folders from your LIbrary folder? https://support.spotify.com/learn-more/faq/#!/article/reinstallation-of-spotify

[crich1]

I have uninstalled and reinstalled several times now.  It start to come up, shows my screen and then immediately exits with no error code.  It started this when I updated to latest version today.  I've also restarted after uninstalling several times. 

[omlit3737]

yes i unisntalled and deleted everything in the library that had to do with spotify and it still will not launch fully.  it just pops and shuts down

[Peter__]

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@omlit3737 wrote:

yes i unisntalled and deleted everything in the library that had to do with spotify and it still will not launch fully.  it just pops and shuts down

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Hey 🙂 

What operating system are you using!?

Peter

[Cherryflex]

Hey i had same probs. My solution: Bluetoothaudiaagent crashes spotify and stuff. Closed it on Task-Manager and its works fine now. (OSX 10.9) Maybe it helps some guys of you. Greetz

[boothy443]

Description

So like many others, i have also been having a problem with Spotify crashing. Seems to happen about a min or so after a launch the application. I have completely uninstalled and reinstalled, it works fine after reinstallation, untill i close the app and then reopen, and then it goes back to the crash-o-matic routine. I have had it crash before but not to the extent it does now. It doesn't matter if i am playing music, not playing music, browsing something, w/e, it just happens. I should also mention that this all started after the recent iTunes update, a couple of days ago, not sure if that has anything to do with it. I have also been noticing this string in the message console when the app crashes (or i should say just closes because i never get a crash report dialog).

9/21/13 6:41:43.852 PM coreaudiod[175]: Enabled automatic stack shots because audio IO is inactive
9/21/13 6:41:43.863 PM com.apple.launchd.peruser.501[150]: ([0x0-0x177177].com.spotify.client[782]) Exited with code: 1 (or a variant of this, but same com.apple and same code)

I also spotted this string in the console as well (shows up in clips of 38 at a time):

9/21/13 6:41:08.436 PM Spotify[782]: setShowsApplicationBadge: is not yet implemented for the NSApp dockTile

Anyway here is the requisite template info outside of what i just described.

My Operating System

OSX 10.8.5

My Spotify version

0.9.1.57.ge7405149

My internet provider and country

Verizon FiOS, USA

My username

boothy443

[JFParnell · Accepted solution]

It probably has to do with the GAP ad.  Start Spotify and immediately click on the GAP ad to start it playing.  Then pause it.  Should fix the crashing problem.  This is not the first issue I have had with their banner ads.  Last time it was for some rap concert that would autostart and then I couldn't stop it.  Spotify needs to get this issue under control.

[boothy443]

Son of a gun, that's what it was, had to pause the video, or else. I had thought something along those lines, but sort of had it pegged to a dating site add that just happened to stop its animanation before crashing. Many Thanks.

[jeff_holt]

Mac App has been crashing.

My solution.

1. Open Spotify.
2. Open Preferences...
3. Locate Cache and select the Location path and copy. 
4. Close Spotify.
5. Open Terminal.
6. Type cd then PASTE <RETURN>.  It will look like this: cd /Users/<YOUR USER NAME IS HERE>/Library/Caches/com.spotify.client/Storage 
7. Type rm -rf * <RETURN>
8. Restart Spotify.

Seems to be working fine now again.

They might want to add a "Clear Cache" option.

Good Luck.

[jeff_holt]

UPDATE...

Spotify still crashed, but seemed to run more like a couple of hours instead of only about 15 minutes.

Still not a solution.

[graceyu]

Description

Spotify keeps crashing on launch.

A more detailed description, using numbered steps

1. First I restarted my computer.

2. Then I opened the Spotify app, which then crashed on launch again. 

3. Then I uninstalled the app. 

4. Then I went to delete the Spotify folders in my library, but they were no where to be found.

5. Then I reinstalled Spotify.

6. And finally, I opened the newly installed app and it crashed on launch again. 

What I expected to happen

I expected the app to work. 

What actually happened

The app crashed instead. 

My Operating System

OS X 10.7.5

2.4 GHz Intel Core 2 Duo

Memory 4 GB 1067 Mhz DDR3

My Spotify version

0.9.7.16

My internet provider and country

Comcast, USA.

My username

1214474462

Do you have any screenshots you can attach to more clearly explain your issue?

N/A Everything happens too quickly to be screencapped.