Spotify constantly crashes on my MAC

[maurivelez99]

Hi,

I have reinstalled and deleted all the cache files but Spottily keeps crashing on my MAC. Im not able to open the application. Im paying for the Premium service, so not quite happy for paying for something that simply does not work. Any ideas or suggestions? Im currently running on Mac OS X Ver. 10.6.3

Many thanks for your support.

Cheers,

MV

[lolgzs]

Is there a way to install a previous version ?

[kmccormi]

Same here. Incredibly frustrating.

Macbook // Snow Leopard 10.6.8

Spotify version 0.8.4.93.gd9f49c35

A few songs (all local files) play fine, and after a few songs it will stop and become unresponsive, with the spinning color mousewheel. I have to force quit and reopen it.

Very frustrating.

[baileyc]

I am glad I am not the only one dealing with this. It is absolutely infuriating and completely unacceptable.

It must be a glitch in the new software, because I never had a problem until the last update was installed a few days ago. The update fixed the trouble I was having with my album artwork (it wouldn't change after the first song, so I never knew what was playing unless I found it on the playlist), but I would much rather be annoyed with that than having my spotify rendered unusable because I can't listen to more than one song in a row without the spinning beach ball of death and a force quit.

I have a MacBook and am running Mac OSX 10.5.8. Please help the poor Mac community! 

[conasabi · Accepted solution]

I received this from Spotify Support. I have no time at the moment to test it but figured I'd pass on the info ASAP:

   Thanks for getting in touch with us.

We are terribly sorry to hear this and please accept our apologies for the inconvenience caused.

First you have to Uninstall Flash, click on the link below on how to uninstall

http://helpx.adobe.com/flash-player/kb/uninstall-flash-player-mac-os.html#main_10_4

Then clean reinstall of the Preview Version of the spotify app using the link attached below:
1. Quit Spotify
2. In the finder, locate and delete the following folders:
~/Library/Caches/com.spotify.Client
~/Library/Application Support/Spotify
3. Locate and delete the Spotify app (from the application folder)
4. Empty trash, then restart
5. Download and install Spotify latest version: http://download.spotify.com/Spotify.dmg

OSX LION users:
Apple have masked the user "Library" folder to prevent accidental deletion. You can access it by choosing 'Go', from the top menu in the Finder. Hold down 'alt' key, and the library should appear as a folder you can now open.

Go on to the spotify programme and see if it works if that does not work click on the top right spotlight tab and follow the instruction below

1. Open the Terminal (Applications folder, Utilities, Terminal)
2. Type the following: /Applications/Spotify.app/Contents/MacOS/Spotify
3. You will now see the log output from Spotify.

Once on that page copy everything and send it to us so we can further assist you.

Kind regards 

Love 

Spotify Customer Service - Cambridge 

UPDATE: I thought it had worked because I streamed a good 20 songs but then, spinning color wheel of death.

[allandeas]

Anyone tried this yet? 

I tried the other fixes that didn't work either... I'm getting really hacked off with this now - the playlist I want to listen too is crashing every second song.

Thanks for posting this fix - I hope it works but really Spotify should be addressing the glitch in the software not sending out DIY instructions! Most of us are paying for this service and it's not on... moderators reading these messages (?) please bring this up with your technical team. asap.. as for everyone complaining here about this issue I'm sure there are hundreds or thousands having the same issue that don't think to complain!

[xmeltrut]

Try this:

Make a playlist(s) available offline. Then switch your client to "Offline Mode" (Spotify > Offline Mode from the menu bar), then play your offline playlists. I've been running my client in offline mode listening to my offline playlists all afternoon/evening and haven't had a crash, but it could just be that I've been lucky so it would be good to know if everyone else has the same experience.

[kmccormi]

@xmeltrut

Appreciate you trying to offer hep, but that's not a solution - that's a workaround that eliminates some core functionality. I'm just frustrated that Spotify is seemingly not addressing this issue themselves, but trying to put it on the user end by advising us to go through processes of uninstalling, etc., or to deal with "workarounds" such as what you graciously offered up.

Again, thank you for helping as an end user, but this should be Spotify's liability, not us users. We're all frustrated Spotify hasn't offerd a true fix.

[xmeltrut]

That's true, but I don't envisage it as a work around. I just have a pet theory that it is something to do with pre-loading information about the next track (which would fit a pattern of crashes near the end of a track, doesn't crash in offline mode), so if it's the same case for everyone then it gives the Spotify dev team an idea of where they need to start debugging.

[tompicking]

What seems to have worked for--health warning, only tested this for a few tracks tonight--is uninstalling Spotify with AppZapper and reinstalling. I lost all my stars, favourites and prefs but I've not had a crash yet. Not the most elegant solution, but may help one or two out there.

[EG1]

Definitely happening at the end of tracks!! Started a few days back.  Running Snow Leopard 10.6.8

[David · Accepted solution]

Hello there!

One thing you might want to try is turning off crossfade and gapless playback, and seeing if that changes anything.

[allandeas · Accepted solution]

Ok - I've turned off  crossfade and gapless playback and havn't crashed for over 2 hours woop woop... hope i han't spoken too soon!

Also realised the tracks that weren't playing for me and were crashing despite being from the spotify catalogue were also in my local files and so I have also unchecked show downloads and iTunes and now i'm able to play them fine!

This is not a fix however - just a workaround and I really hope spoitfy will honour it's mac users and fix these bugs soon as I'm still paying for a premium service that I can't get all the benefits of! Also any playlists that have songs that aren't on spotify ( yes there are still lots ) I can't listen too now as I switched them off so not ideal...

[MikkyX · Accepted solution]

OK, some new news. I've been using Spotify all night without a crash - mostly listening to albums and individual tracks. Most of the evening, bouncing around different albums and a subscribed playlist. Then I went back to the playlist I usually put on before I went to bed and it was gone within a few songs. 

Could be coincidence, maybe not - corrupted playlist file, perhaps? Might try re-creating the playlist and see what happens.

[Richard]

Hey guys, we're gathering reports of crashes on Mac now. We'd appreciate it if you could fill in the template in this thread: http://community.spotify.com/t5/Desktop-Mac/Spotify-crashing-freezing-Report-it-here/td-p/95545

[mikeoncley]

This worked for me on my Macbook Pro running OSX 10.6.8

I uninstalled Spotify but then I couldn't find the SIMBL file so I just deleted "[User Folder]/Library/Application Support/Spotify". Basically anything that said Spotify I deleted, restarted, and reinstalled.

It's nice to hear music again.

[sputnik42]

I was experiencing crashes after EVERY SONG after the latest update! I even tried removing Spotify with App Delete, which is suppose to remove all files associated with the application you're removing.

Finally what seems to have finally fixed the issue is turning off gapless playback. So far so good.

Not a solution, just a band-aid.

[sputnik42]

Seems I spoke too soon. The above "fix" only solved the issue for a few songs. 

Sorry.

[canrjack]

Well Spotify, that was just about the 8th crash in 24 hours... You've officially lost a new user.

[trinitylove]

I'm having the same trouble, I've reinstalled spotify twice, and it's only getting worse, what doI do???

[Richard]

Update: 

We've just pushed a new installer live which should fix this crashing issue. Simply download Spotify again from the download page and everything should be better. 

Let us know how you get on.