Spotify stuck at the loading screen

[adamdrums]

Hello all. Adam Here repoting an issue I have been trying to fix for about 5 months now and never though of posting here on the Spotify help page. I'm currently using Spotify on my mac (was using) untill one day I loaded it up and just all of a sudden not loading.

Here is a picture of what it looks like when it is stuck: 

Anyway, there was a post on this Spotify fourm that helped me and spotify worked for a day then when back to this problum. Then the other day I whent into all of the Spotify folders and put everything in the trash. Worked for a day then crased again. Thankfuly the mobile app runs great never have anyproblums on my GS5 (Android). Well to wrap things up, If anyone could help me with my problum or if anyone is having the same problum hopfuly we can all figure this out together. ((Also i am having problums with the Destop app on my mac not phone.))

Thanks, 

Adam. 

[AceSteeleYT]

Hey welcome! I'm apart of the Spotify Community and I will try to help you as much as I can!

Try completely reinstalling Spotify:

https://support.spotify.com/us/learn-more/faq/#!/article/reinstallation-of-spotify/?in=search

If that doesn't work then try contacting Spotify's Support team!

https://www.spotify.com/about-us/contact/contact-s​​​potify-support/

If you get an automated reply, reply back to it even if it says 'do not reply'.

They usually get back to you within 24-48 hours.

Ace!

[adamdrums]

I've uninstaled it... really need help 

[AceSteeleYT]

@JoeThomas @Jordi @MattSuda Help.

[MattSuda]

Have you tried a clean reinstallation?

1. Open Finder then click Go > Library in the menu bar. (You may need to hold the Alt key if Library isn’t visible).
2. Open Caches and delete the com.spotify.Client folder.
3. Click the back arrow.
4. Open Application Support and delete the Spotify folder.
5. Go to http://www.spotify.com/download and reinstall Spotify.

[adamdrums]

Did the steps, worked for about 1 night then i closed spotify and reopend it and now im getting the same prob. 

- Adam 

[1240975203]

So many people with this problem and for so long. Haven't seen anyone offering a solution other than reinstalling which obvs doesn't work.