The artist profiles are not loading

[dee017]

Plan

Premium

Country

UK

Device

(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

My Question or Issue

On both the Mac app and the IOS app, the artist profiles are not loading.

Using:

Spotify for macOS (Apple Silicon)
1.2.31.1205.g4d59ad7c

[Vasil · Accepted solution]

Hey @dee017,

Thanks for reaching out!
Could you check if removing the cached data on the affected devices would make a difference?
To do so, follow the steps here.

In case the issue persists, could you send us a link / the name of one of the artist profiles that cannot load?
A screenshot would also be of help 🙂 

Much appreciated! We'll be on the lookout.

[dee017]

That worked.  I cleared the cache and restarted it, and it appears to work fine now.  Thank you

[Ivelina]

That's great @dee017, we're happy to hear that the app is now working as it should.

The Community's here should you need help with anything else.

Have a good one 🙂