Help - Desktop (Mac)

Jam now available on Desktop

Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...

MattSuda
Spotify Star
2024-03-14 3:40:52 PM
2024-03-14 3:41:33 PM
MattSuda
Spotify Star
4182 Views
1 replies
0 likes

4182 Views
1 replies
0 likes

New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. The Now Playing View in the right sidebar shows the album art and info of the current song or pod...

MattSuda
Spotify Star
2023-06-26 9:00:58 AM
2023-06-26 9:01:14 AM
MattSuda
Spotify Star
6306 Views
1 replies
0 likes

6306 Views
1 replies
0 likes

New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

MattSuda
Spotify Star
2023-04-28 8:09:54 PM
2023-04-29 10:41:09 PM
MattSuda
Spotify Star
4291 Views
1 replies
3 likes

4291 Views
1 replies
3 likes

Solved!! Spotify free: Music stops on MAC

Edited: Thank you very much everyone for helping! Finally I managed to correct the error and the steps are those that DerpyNerd offered and highlighted as a solution. Hi! I have a MacBook Pro, and for a week now I have a problem with the desktop app....

mariomrt
Casual Listener
2019-04-20 2:00:15 PM
2023-05-18 3:32:12 PM
bfteach
Regular
40975 Views
19 replies
1 likes
music stops

40975 Views
19 replies
1 likes

[Mac] Troubleshooting Spotify

Having trouble with Spotify on your Desktop app? Here’s what to try first. Search the Community Someone might have asked your question on the Community before. So type your issue into the search box and have a look. Tip: Don't forget to check our Spo...

Goodman
Spotify Legend
2012-07-19 10:29:25 AM
166308 Views
0 replies
35 likes
Mac

166308 Views
0 replies
35 likes

Album collection suddenly empty

PlanPremiumCountryDenmarkDeviceMacbook, iPhone, Linux PC My Question or IssueHi there.I had 300+ albums in my collection, and they are suddenly all gone except maybe 3 or 4 that I added lately. I have a playlist that contains all the tracks from all ...

alb404
Casual Listener
Plan Premium Country Denmark Device Macbook, iPhone, Linux PC My Question or Issue Hi there. I had 300+ albums in my collection, and they are suddenly all gone except maybe 3 or 4 tha...
2019-06-21 9:19:57 AM
2019-06-27 7:26:22 PM
alb10
Casual Listener
636 Views
4 replies
0 likes

636 Views
4 replies
0 likes

Queue is not displaying

Plan: PremiumCountry: Singapore Device: MacBook AirOperating System: macOS 10.14.4 I can queue songs in my Spotify desktop app but for some reason, the queue will appear empty when I click on it (see attached picture 1). Everything else is displayed ...

jellyfish1
Newbie
Plan: Premium Country: Singapore Device: MacBook Air Operating System: macOS 10.14.4 I can queue songs in my Spotify desktop app but for some reason, the queue will appear em...
2019-06-27 10:07:34 AM
332 Views
0 replies
0 likes

332 Views
0 replies
0 likes

Solved!! So this is happening to me.

Ok so this is apparently occurring and yet, all my saved music is still there:Everything was just fine before, I'm not sure what exactly happened-

OctoVeemo20
Regular
Ok so this is apparently occurring and yet, all my saved music is still there: Everything was just fine before, I'm not sure what exactly happened-
2019-06-25 9:00:47 PM
2019-06-26 10:28:55 PM
DanifC
Composer
1379 Views
7 replies
0 likes

1379 Views
7 replies
0 likes

sorting lists of playlists

Premium Family PlanUnited States iMac 10.14.5Spotify 1.1.9.383 ... My Question or Issue I've seen references in sorting lists of playlists in these forums but cannot locate any options to do so in my version of Spotify. Looked without success in the ...

dadoonan
Regular
Premium Family Plan United States iMac 10.14.5 Spotify 1.1.9.383 ... My Question or Issue I've seen references in sorting lists of playlists in these forums but cannot lo...
2019-06-23 3:20:50 PM
2019-06-26 8:09:55 PM
DanifC
Composer
416 Views
1 replies
0 likes

416 Views
1 replies
0 likes

Cannot find my podcast

Hello, I created a Podcast, uploaded one episode to my feed (Libsyn) and submitted it to Spotify. It was approved last night, however I absolutely cannot find my podcast when I search for it. Not the actual show, not the episode etc. The podcast is c...

xxomegan
Regular
Hello, I created a Podcast, uploaded one episode to my feed (Libsyn) and submitted it to Spotify. It was approved last night, however I absolutely cannot find my podcast when I search for it. Not the...
2019-06-26 8:02:36 PM
417 Views
0 replies
1 likes
podcast

417 Views
0 replies
1 likes

Daily Mix 1 cannot be started

PlanPremiumCountryAustriaDevice(iPhone 6S, Macbook Pro early 2015)Operating System(iOS 11.3, MacOS Sierra 10.12.) Problem:So every time I try to listen to my Daily Mix 1 either on my Laptop or on my Phone, I always get the messege: "Daily Mix cannot ...

X-III
Newbie
Plan Premium Country Austria Device (iPhone 6S, Macbook Pro early 2015) Operating System (iOS 11.3, MacOS Sierra 10.12.) Problem: So every time I try to listen to my Daily Mix 1 eith...
2019-06-25 9:41:13 PM
1200 Views
0 replies
0 likes

1200 Views
0 replies
0 likes

Daily Mix cannot be started 2019

Got around this _long_ standing bug by downgrading to spotify-1-0-77-338.zip. Spotify, your application is _broken_. It will remain broken until you _fix it_. It doesn't matter if there is a lull in people reporting it as broken. Get a clue. I can HA...

jankyupeblik
Regular
Got around this _long_ standing bug by downgrading to spotify-1-0-77-338.zip. Spotify, your application is _broken_. It will remain broken until you _fix it_. It doesn't matter if there is a...
2019-06-18 6:20:41 PM
2019-06-25 6:15:22 PM
jankyupeblik
Regular
753 Views
2 replies
1 likes

753 Views
2 replies
1 likes

Shuffle is caught in a loop of maybe 2.5% of my plalist

PremiumGermanysome cheap Huawei phone and Macbook ProAndroid Oreo & OS x One of the reasons why I really loved Spotify and decided to pay for Premium was the ability to discover new music, the other was that the shuffle algorithm was the closest to r...

SergDerbst
Casual Listener
Premium Germany some cheap Huawei phone and Macbook Pro Android Oreo & OS x One of the reasons why I really loved Spotify and decided to pay for Premium was the ability to discov...
2019-06-24 9:43:36 PM
459 Views
0 replies
1 likes

459 Views
0 replies
1 likes

Spotify volume indicator wrong when starting up with system

I have Spotify set to open automatically with my computer.Spotify's volume restores properly to the old setting when it starts up, which is good. However- the volume indicator in the app shows as FULL and changes don't have any effect until I restart...

jberlin15
Newbie
I have Spotify set to open automatically with my computer. Spotify's volume restores properly to the old setting when it starts up, which is good. However- the volume indicator in the app shows as F...
2019-06-22 8:41:31 AM
2019-06-23 2:07:06 PM
N9005
Newbie
462 Views
1 replies
1 likes

462 Views
1 replies
1 likes

No songs play on spotify. At all.

Plan: PremiumCountry: AustraliaDeviceMacbook Air 2018 Recently, I discovered that some songs would not play on Spotify at all and instead give an image that looks like this instead of the album cover.Even copies of the same song would not play, as an...

Screen Shot 2019-06-23 at 10.07.48 am.png

kleask10
Casual Listener
Plan: Premium Country: Australia Device Macbook Air 2018 Recently, I discovered that some songs would not play on Spotify at all and instead give an image that looks like th...
2019-06-23 2:11:37 AM
444 Views
0 replies
0 likes

444 Views
0 replies
0 likes

All Artists vanished from Library after update to version 1.1.9.383.g9f48828e

PlanPremiumCountryGermanyDeviceMacBook AirOperating SystemmacOS 10.14.5 My Question or IssueI just updated Spotify Desktop for Mac to version 1.1.9.383.g9f48828e and after restart my library does not show any artists anymore. Just a blank page with a...

phlprmr
Casual Listener
Plan Premium Country Germany Device MacBook Air Operating System macOS 10.14.5 My Question or Issue I just updated Spotify Desktop for Mac to version 1.1.9.383.g9f48828e and after re...
2019-06-22 1:51:51 PM
2019-06-22 11:28:09 PM
littlepanda
Newbie
461 Views
1 replies
1 likes

461 Views
1 replies
1 likes

I'm a new user and the UI really sucks

PlanPremium (family)CountryScotlandDeviceiMac, iPhone and Android My Question or Issue OK, so I used Apple Music for a long time but the rest of my family were all on Spotify so a few days back I took the plunge. Itunes is an incredibly poor piece of...

mchaggis69
Casual Listener
Plan Premium (family) Country Scotland Device iMac, iPhone and Android My Question or Issue OK, so I used Apple Music for a long time but the rest of my family were all...
2019-06-22 12:17:09 PM
423 Views
0 replies
2 likes

423 Views
0 replies
2 likes

Facetime call START Spotify playing on my mac

Plan - PremiumCountry - USDevice - Mac Pro 2011Operating System - High Sierra For some reason, whenever a Facetime calls comes in, my Spotify on my Mac starts playing music. Yes, starts. As I understand it, the functionality should be exactly the opp...

subgrav
Casual Listener
Plan - Premium Country - US Device - Mac Pro 2011 Operating System - High Sierra For some reason, whenever a Facetime calls comes in, my Spotify on my Mac starts playing mu...
2019-06-21 10:03:18 PM
909 Views
0 replies
2 likes

909 Views
0 replies
2 likes

Solved!!Superuser Contribution UI Button with bug

PlanPremiumCountryBrazilDevice(Macbook Pro late 2016)Operating System(macOS Mojave v10.14.5) Hi everyone I found a problem in the UI Button.For reproduce the same error is necessary open "about Spotify" menu, on this window has a close button, this s...

p_micael
Casual Listener
Plan Premium Country Brazil Device (Macbook Pro late 2016) Operating System (macOS Mojave v10.14.5) Hi everyone I found a problem in the UI Button. For reproduce the same error is ne...
2019-06-17 3:41:31 AM
2019-06-21 5:30:22 PM
Peter
Spotify Legend
977 Views
2 replies
0 likes
bug
button
UI

977 Views
2 replies
0 likes

liked songs for mac

I have a couple of questions on how to transition how I used to do things to the new UI. I used to have a MAIN playlist which was "Liked from the radio". Any song I liked I would add it in there. Some songs are "ticked" some aren't. I didn't want to ...

mhadjijoseph
Newbie
I have a couple of questions on how to transition how I used to do things to the new UI. I used to have a MAIN playlist which was "Liked from the radio". Any song I liked I would add it in t...
2019-06-20 3:54:11 AM
2019-06-21 5:25:12 PM
DanifC
Composer
922 Views
1 replies
0 likes

922 Views
1 replies
0 likes

Severely crippled albums/tracks list (both desktop mac and web)

Plan: PREMIUMCountry: CZECH REPUBLICDevices: Apple Mac mini 2011, Apple iPad mini 4, web browser (same effect in any device, so the problem is not related to a particular device or web browser)Operating System: macOS Sierra 10.12.6, iOS 12.3.1 My Que...

11162405253
Regular
Plan: PREMIUM Country: CZECH REPUBLIC Devices: Apple Mac mini 2011, Apple iPad mini 4, web browser (same effect in any device, so the problem is not related to a particular device or web browser)...
2019-06-21 11:07:57 AM
2019-06-21 4:40:00 PM
DanifC
Composer
469 Views
3 replies
0 likes

469 Views
3 replies
0 likes

"I'm not a robot" endless confirmations torture

I am trying to make sense of the latest saved albums malfunctions, trying to het some technical support from Spotify community -- and the system puts me through endless "I'm not a robot" confirmations torture.Is that really necessary, that for each p...

11162405253
Regular
I am trying to make sense of the latest saved albums malfunctions, trying to het some technical support from Spotify community -- and the system puts me through endless "I'm not a robot" confir...
2019-06-21 1:29:13 PM
2019-06-21 4:02:08 PM
DanifC
Composer
390 Views
1 replies
0 likes

390 Views
1 replies
0 likes

elenco artisti scomparso dalla libreria

Spotify non visualizza più gli artisti salvati nella tab omonima nella mia libreria, la scheda appare come se non avessi salvato nulla. Le altre schede funzionano correttamente e le canzoni appaiono nella tab brani, album ecc. Ho fatto una prova con ...

sebasmart
Casual Listener
Spotify non visualizza più gli artisti salvati nella tab omonima nella mia libreria, la scheda appare come se non avessi salvato nulla. Le altre schede funzionano correttamente e le canzoni appaiono ...
2019-06-21 2:30:21 PM
590 Views
0 replies
0 likes

590 Views
0 replies
0 likes

Clicking "Save" button on an album does not save songs to my library

Pretty much the title. Saving an album now does nothing. The button changes from "save" to "saved," but the songs aren't actually saved to my library. Had to add each song manually. Tried with several albums and it's consistent across all of them. Pl...

DanifC
Composer
Pretty much the title. Saving an album now does nothing. The button changes from "save" to "saved," but the songs aren't actually saved to my library. Had to add each song manually. Tried with severa...
2019-06-19 3:40:50 PM
2019-06-21 2:21:20 PM
footof
Newbie
602 Views
2 replies
3 likes

602 Views
2 replies
3 likes

Superuser Contribution Unwanted shuffling

PlanPremiumCountryUSDeviceMacbook AirOperating SystemiOS 10 My Question or IssueTrying to play through an album... usually, each song will play in succession until the album is over. Shuffle play is turned off, I'm not playing from my library, yet af...

dogenthusiast
Newbie
Plan Premium Country US Device Macbook Air Operating System iOS 10 My Question or Issue Trying to play through an album... usually, each song will play in succession until the album ...
2019-06-20 4:16:02 AM
2019-06-21 11:59:01 AM
Guido
Spotify Legend
864 Views
3 replies
1 likes

864 Views
3 replies
1 likes

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