Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Desktop (Mac)

Discuss Spotify for Mac

Start a topic

Forum Posts

Jam now available on Desktop

Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...

Start Jam Menu - Desktop App.png Queue Right Sidebar.png
  • Spotify Star
  • Spotify Star
  • MattSuda
  • Spotify Star
  • 4185 Views
  • 1 replies
  • 0 likes
  • 4185 Views
  • 1 replies
  • 0 likes

New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. The Now Playing View in the right sidebar shows the album art and info of the current song or pod...

  • Spotify Star
  • Spotify Star
  • MattSuda
  • Spotify Star
  • 6306 Views
  • 1 replies
  • 0 likes
  • 6306 Views
  • 1 replies
  • 0 likes

New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

Sidebar Tips.png Desktop Sidebar Compact View.png Compact Layout.png
  • Spotify Star
  • Spotify Star
  • MattSuda
  • Spotify Star
  • 4291 Views
  • 1 replies
  • 3 likes
  • 4291 Views
  • 1 replies
  • 3 likes

Solved!! Spotify free: Music stops on MAC

Edited: Thank you very much everyone for helping! Finally I managed to correct the error and the steps are those that DerpyNerd offered and highlighted as a solution. Hi! I have a MacBook Pro, and for a week now I have a problem with the desktop app....

  • Casual Listener
  • bfteach
  • Regular
  • 40975 Views
  • 19 replies
  • 1 likes
  • music stops
  • 40975 Views
  • 19 replies
  • 1 likes

[Mac] Troubleshooting Spotify

Having trouble with Spotify on your Desktop app? Here’s what to try first. Search the Community Someone might have asked your question on the Community before. So type your issue into the search box and have a look. Tip: Don't forget to check our Spo...

  • Spotify Legend
  • 166308 Views
  • 0 replies
  • 35 likes
  • Mac
  • 166308 Views
  • 0 replies
  • 35 likes

Desktop App Closes When Mobile App in Use?

I've noticed since the last software update for the desktop app that any time I use the mobile app for an extended period of time, the desktop app will close out completely on its own. It doesn't seem to be crashing and everything works just fine on ...

  • Newbie
  • I've noticed since the last software update for the desktop app that any time I use the mobile app for an extended period of time, the desktop app will close out completely on its own. It doesn't see...
  • 176 Views
  • 0 replies
  • 0 likes
  • Mac
  • 176 Views
  • 0 replies
  • 0 likes

Solved!!Superuser Contribution Spotify Web Player not connecting

Every time I try to go on the Web Player, it doesn't let me as it says it's not connecting and theres a box with it trying to connect. Help.

  • Casual Listener
  • Every time I try to go on the Web Player, it doesn't let me as it says it's not connecting and theres a box with it trying to connect. Help.
  • Cloudynick
  • Roadie
  • 725 Views
  • 3 replies
  • 0 likes
  • Mac
  • 725 Views
  • 3 replies
  • 0 likes

cmd-A in search bar doesn't select all

Spotify Mac: when I try cmd-A in the search bar, it doesn't select all. Known issue?

  • Newbie
  • Spotify Mac: when I try cmd-A in the search bar, it doesn't select all. Known issue?
  • MartinStoichkov
  • Community Legend
  • 321 Views
  • 1 replies
  • 0 likes
  • Mac
  • 321 Views
  • 1 replies
  • 0 likes

SWITCHING TO GOOGLE PLAY BC SPOTIFY SUCKS!

For the past 5 months spotify has ruined my listening experience at work.I AM SICK OF THIS BS. If I take my phone out of offline mode, you know, TO USE THIS **bleep**TY SERVICE on that device, it WIPES THE PLAY QUEUE FROM MY WORK COMPUTER. WHYYYYYYY?...

  • Music Fan
  • For the past 5 months spotify has ruined my listening experience at work. I AM SICK OF THIS BS. If I take my phone out of offline mode, you know, TO USE THIS **bleep**TY SERVICE on that device, it...
  • Spotifysucks233
  • Newbie
  • 616 Views
  • 1 replies
  • 5 likes
  • Mac
  • 616 Views
  • 1 replies
  • 5 likes

Solved!! OS X Notification Center for song changes...

Why there is no support for the OS X Notification Center like in iTunes or in the Rdio App? Please bring it to the OS X App.

  • Music Fan
  • Why there is no support for the OS X Notification Center like in iTunes or in the Rdio App?   Please bring it to the OS X App.
  • windsoftime
  • Newbie
  • 19099 Views
  • 8 replies
  • 2 likes
  • Mac
  • 19099 Views
  • 8 replies
  • 2 likes

Solved!! OS X (Mac) app: most artwork missing - why?

Hi Most artwork is missing in my Mac app. It compromises the experience a lot.Screenshot below.Thanks.

  • Casual Listener
  • Hi   Most artwork is missing in my Mac app. It compromises the experience a lot. Screenshot below. Thanks.        
  • MattSuda
  • Spotify Star
  • 501 Views
  • 3 replies
  • 0 likes
  • Mac
  • 501 Views
  • 3 replies
  • 0 likes

some issues with latest updates

not sure how i got here or if this is even the right place but i just wanted to address a few issues with the latest update ( Spotify app on Chrome, MacPro)1) infinite scroll lags (at every 50th record). not experienced in older versions. scrolling w...

  • Casual Listener
  • not sure how i got here or if this is even the right place but i just wanted to address a few issues with the latest update ( Spotify app on Chrome, MacPro) 1) infinite scroll lags (at every 50...
  • 253 Views
  • 0 replies
  • 0 likes
  • Mac
  • 253 Views
  • 0 replies
  • 0 likes

After latest update, Spotify plays different songs than I've clicked on

After my Spotify Windows app last auto-updated itself, to version 1.0.51.693.g6ea1e7f6, this ridiculous bug has appeared: When I go to the Album or Artist view (but not the Songs view), and I click on a song, it plays a different song than the one I ...

  • Casual Listener
  • After my Spotify Windows app last auto-updated itself, to version 1.0.51.693.g6ea1e7f6, this ridiculous bug has appeared: When I go to the Album or Artist view (but not the Songs view), and I click o...
  • fvvckyouspotify
  • Newbie
  • 1076 Views
  • 4 replies
  • 4 likes
  • Mac
    Windows
  • 1076 Views
  • 4 replies
  • 4 likes

Solved!! Other devices no longer synced or available through other devices

One of my favorite things about Spotify is when I'm on the computer and open my iPhone, I am able to see what is playing and control the playlist directly, like a remote. Same goes for when I sit down at my computer and can switch to my headphones se...

  • Regular
  • One of my favorite things about Spotify is when I'm on the computer and open my iPhone, I am able to see what is playing and control the playlist directly, like a remote. Same goes for when I si...
  • labelscollected
  • Community Legend
  • 369 Views
  • 3 replies
  • 1 likes
  • Mac
  • 369 Views
  • 3 replies
  • 1 likes

Switching output on pause

When I use the function key for pause on my Macbook Pro Spotify switches output to my phone instead of pausing.

  • Newbie
  • When I use the function key for pause on my Macbook Pro Spotify switches output to my phone instead of pausing.
  • 179 Views
  • 0 replies
  • 0 likes
  • Mac
  • 179 Views
  • 0 replies
  • 0 likes

Can't copy multiple URIs

The possibility to copy MULTIPLE URIs has disappeared completely. This was an important part of my work flow. I want to listen to the Top50 in reverse order (so there is some kind of suspension building up) and therefore I exported the URIs, reversed...

  • Casual Listener
  • The possibility to copy MULTIPLE URIs has disappeared completely.   This was an important part of my work flow. I want to listen to the Top50 in reverse order (so there is some kind of su...
  • MattSuda
  • Spotify Star
  • 476 Views
  • 1 replies
  • 0 likes
  • Mac
    Windows
  • 476 Views
  • 1 replies
  • 0 likes

Not loading playlist - again

Happening again - is this a monthly issue???? Was working great on Roku, then it wasn't, then it was fixed after many people posted issues, now not working again, a month later! I have a few more weeks before I start paying monthly - clearly rethinki...

  • Regular
  • Happening again - is this a monthly issue???? Was working great on Roku, then it wasn't, then it was fixed after many people posted issues, now not working again, a  month later! I have a few mo...
  • MattSuda
  • Spotify Star
  • 293 Views
  • 2 replies
  • 0 likes
  • Mac
  • 293 Views
  • 2 replies
  • 0 likes

[BUG] Sort by Song Title

The sorting of songs by title is broken. Song titles that begin with "A" or "The" get sorted by the second word, not the A, or T respectively. This should be a BUG. The song should be CONSISTENTLY sorted starting from the first letter. Song titles th...

  • Casual Listener
  • The sorting of songs by title is broken. Song titles that begin with "A" or "The" get sorted by the second word, not the A, or T respectively. This should be a BUG. The song should be CONSISTENT...
  • an77
  • Casual Listener
  • 726 Views
  • 2 replies
  • 0 likes
  • Mac
  • 726 Views
  • 2 replies
  • 0 likes

Superuser Contribution Removal of Activity Tab

Hello everyone. Spotify here. On October 19th, we will be turning off the Activity feature. Please note this is not the Friend/Buddy feed that shows you what your friends are listening to on the right-hand side of the app. It was a feature that showe...

  • Spotify
  • Spotify
  • Hello everyone. Spotify here.   On October 19th, we will be turning off the Activity feature. Please note this is not the Friend/Buddy feed that shows you what your friends are listenin...
  • wildman3000
  • Newbie
  • 9338 Views
  • 22 replies
  • 10 likes
  • Mac
    Windows
  • 9338 Views
  • 22 replies
  • 10 likes

Pop-up window for Mac?

I'm wondering if there's a pop-up window that displays the song and artist and maybe a pause/start button and skip controls that I can have anywhere I want on my screen so I can multi-task. Please help! You must have this available!

  • Newbie
  • I'm wondering if there's a pop-up window that displays the song and artist and maybe a pause/start button and skip controls that I can have anywhere I want on my screen so I can multi-task. Please he...
  • CurlyHairedJew
  • Newbie
  • 2653 Views
  • 2 replies
  • 2 likes
  • Mac
  • 2653 Views
  • 2 replies
  • 2 likes

Superuser Contribution No Notifications

Hello guys,I use Spotify (1.0.51.693.g6ea1e7f6) on Mac (macOS Sierra Version 10.12.3) and I use Spotify (8.10.623) on my iPhone (iOS 10.2.1) and I don't receive any notifications. I Look at my settings: [1] my settings online[2]-[4] my settings in th...

  • Regular
  • Hello guys, I use Spotify (1.0.51.693.g6ea1e7f6) on Mac (macOS Sierra Version 10.12.3) and I use Spotify (8.10.623) on my iPhone (iOS 10.2.1) and I don't receive any notifications. I Look at my sett...
  • Leonardo
  • Roadie
  • 392 Views
  • 1 replies
  • 0 likes
  • Mac
  • 392 Views
  • 1 replies
  • 0 likes

Spotify Artwork

Hi guys,I am considering switching over to Spotify, but I had one question: Is there a way to view multiple album artworks at a time in Spotfify? I LOVE the look in iTunes and haven't found a way to replicate the aesthetics in Spotify. (pictured belo...

  • Casual Listener
  • Hi guys, I am considering switching over to Spotify, but I had one question:   Is there a way to view multiple album artworks at a time in Spotfify? I LOVE the look in iTunes and haven't foun...
  • MartinStoichkov
  • Community Legend
  • 289 Views
  • 1 replies
  • 0 likes
  • Mac
  • 289 Views
  • 1 replies
  • 0 likes

Artist, album and friends' pages are stuck on the loading screen

Hi, whenever I open spotify on my Mac, it will work very smoothly and I will encounter no problems. However, this period is only momentary and next thing I know, whenever I try and open an album, artist or friend's spotify page I will be stuck with a...

  • Visitor
  • Hi, whenever I open spotify on my Mac, it will work very smoothly and I will encounter no problems. However, this period is only momentary and next thing I know, whenever I try and open an album, art...
  • Nico
  • Community Legend
  • 268 Views
  • 1 replies
  • 0 likes
  • Mac
  • 268 Views
  • 1 replies
  • 0 likes

Solved!! Recently Played Artists

I'm not understanding what "Recently Played Artists" does. Originally it had three bands in the list - one of them a band I actually do listen to frequently - so I follow them and they disappear from this list. The other two bands - not so much - so ...

  • Casual Listener
  • I'm not understanding what "Recently Played Artists" does. Originally it had three bands in the list - one of them a band I actually do listen to frequently - so I follow them and they disappear from...
  • user-removed
  • Not applicable
  • 14206 Views
  • 16 replies
  • 2 likes
  • Mac
  • 14206 Views
  • 16 replies
  • 2 likes

Spotify stuck at the loading screen

Hello all. Adam Here repoting an issue I have been trying to fix for about 5 months now and never though of posting here on the Spotify help page. I'm currently using Spotify on my mac (was using) untill one day I loaded it up and just all of a sudde...

Screen Shot 2015-02-11 at 9.07.13 AM.png
  • Casual Listener
  • Hello all. Adam Here repoting an issue I have been trying to fix for about 5 months now and never though of posting here on the Spotify help page. I'm currently using Spotify on my mac (was using) un...
  • 1240975203
  • Casual Listener
  • 13374 Views
  • 6 replies
  • 2 likes
  • Mac
  • 13374 Views
  • 6 replies
  • 2 likes