Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Desktop (Mac)

Discuss Spotify for Mac

Start a topic

Forum Posts

Jam now available on Desktop

Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...

Start Jam Menu - Desktop App.png Queue Right Sidebar.png
  • Spotify Star
  • Spotify Star
  • MattSuda
  • Spotify Star
  • 5069 Views
  • 1 replies
  • 0 likes
  • 5069 Views
  • 1 replies
  • 0 likes

New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. The Now Playing View in the right sidebar shows the album art and info of the current song or pod...

  • Spotify Star
  • Spotify Star
  • MattSuda
  • Spotify Star
  • 7076 Views
  • 1 replies
  • 0 likes
  • 7076 Views
  • 1 replies
  • 0 likes

New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

Sidebar Tips.png Desktop Sidebar Compact View.png Compact Layout.png
  • Spotify Star
  • Spotify Star
  • MattSuda
  • Spotify Star
  • 4825 Views
  • 1 replies
  • 3 likes
  • 4825 Views
  • 1 replies
  • 3 likes

Solved!! Spotify free: Music stops on MAC

Edited: Thank you very much everyone for helping! Finally I managed to correct the error and the steps are those that DerpyNerd offered and highlighted as a solution. Hi! I have a MacBook Pro, and for a week now I have a problem with the desktop app....

  • Casual Listener
  • bfteach
  • Regular
  • 42233 Views
  • 19 replies
  • 1 likes
  • music stops
  • 42233 Views
  • 19 replies
  • 1 likes

[Mac] Troubleshooting Spotify

Having trouble with Spotify on your Desktop app? Here’s what to try first. Search the Community Someone might have asked your question on the Community before. So type your issue into the search box and have a look. Tip: Don't forget to check our Spo...

  • Spotify Legend
  • 166969 Views
  • 0 replies
  • 35 likes
  • Mac
  • 166969 Views
  • 0 replies
  • 35 likes

Solved!! Spotify won't install on Mac 10.5.8

When I try to install spotify on my Mac (OSX 10.5.8), I unzip the Installer file and a window comes up saying its downloading then disappears. The "instal spotify" box is still on my dock, but the actual program won't open to let me sign in. It is al...

  • Visitor
  • When I try to install spotify on my Mac (OSX 10.5.8), I unzip the Installer file and a window comes up saying its downloading then disappears. The "instal spotify" box is still on my dock, but the ac...
  • mmjones20
  • Newbie
  • 62329 Views
  • 28 replies
  • 7 likes
  • 62329 Views
  • 28 replies
  • 7 likes

Discover Weekly Title in German

http://d.pr/i/15x0N Platform: OSX 10.11.5 (15F34)App version: 1.0.32.96.g3c8a06e6 Previously has always been in English as expected. Never been to Germany. Language has always been set to English.

  • Newbie
  • http://d.pr/i/15x0N   Platform: OSX 10.11.5 (15F34) App version: 1.0.32.96.g3c8a06e6   Previously has always been in English as expected.  Never been to Germany.  L...
  • Hubo
  • Community Legend
  • 296 Views
  • 1 replies
  • 0 likes
  • Mac
  • 296 Views
  • 1 replies
  • 0 likes

Solved!! Where is the Devices tab? Mine is missing....

I'm trying to sync my iphone to Spotify, but the instructions I've found say there should be a 'Devices' section in the sidebar. Did I accidentally disable it or something?

Screen Shot 2015-04-06 at 7.27.58 PM.png
  • Visitor
  • I'm trying to sync my iphone to Spotify, but the instructions I've found say there should be a 'Devices' section in the sidebar.   Did I accidentally disable it or something?  
  • led357
  • Newbie
  • 7105 Views
  • 9 replies
  • 0 likes
  • Mac
  • 7105 Views
  • 9 replies
  • 0 likes

Solved!! Can't see the Devices menu anywhere

I'm on Premium, I'm trying to sync my local files on desktop Spotify to my iPhone; I'm reading the instructions, and I can't see where I "pair" my iPhone to Spotify. It seems I should be seeing a "Devices" menu which doesn't appear on my Spotify ??

  • Music Fan
  • I'm on Premium, I'm trying to sync my local files on desktop Spotify to my iPhone; I'm reading the instructions, and I can't see where I "pair" my iPhone to Spotify. It seems I should be seeing a "De...
  • sarasite
  • Newbie
  • 21503 Views
  • 9 replies
  • 0 likes
  • Mac
  • 21503 Views
  • 9 replies
  • 0 likes

lost all my spotify playlists , need help

1. I moved recently from Spain to UK.2. My free Spotify account was blocked without any warning ( because of the 14-day abroad limitation)3. I couldn't change the country in my account settings to change the country from ES to UK4. When I created my ...

  • Casual Listener
  • 1. I moved recently from Spain to UK. 2. My free Spotify account was blocked without any warning ( because of the 14-day abroad limitation) 3. I couldn't change the country in my account setti...
  • alexk3
  • Casual Listener
  • 561 Views
  • 4 replies
  • 0 likes
  • Mac
  • 561 Views
  • 4 replies
  • 0 likes

Spotify won't download on my Mac

So I tried downloading Spotify on my Mac (desktop) and the SpotifyInstaller.zip downloaded but when I clicked on it to install Spotify something popped up and said that the file was corrupted.

  • Newbie
  • So I tried downloading Spotify on my Mac (desktop) and the SpotifyInstaller.zip downloaded but when I clicked on it to install Spotify something popped up and said that the file was corrupted.
  • 208 Views
  • 0 replies
  • 0 likes
  • Mac
  • 208 Views
  • 0 replies
  • 0 likes

Solved!! Unable to login to Spotify.

I am unable to log into Spotify ! Tried to change password but get the message 'Sorry, your form has expired. Please try again.'

  • Newbie
  • I am unable to log into Spotify ! Tried to change password but get the message 'Sorry, your form has expired. Please try again.'
  • vineethmucherla
  • Newbie
  • 1124 Views
  • 3 replies
  • 0 likes
  • Mac
  • 1124 Views
  • 3 replies
  • 0 likes

Solved!! Secret "Discover Weekly" Playlist?

I stumbled across a "Discover Weekly" playlist that somehow made its way into my Playlists tab this afternoon. I've been listening to it since then and it's great! However, the playlist just mysteriously disappeared from all of Spotify now, and after...

Screen Shot 2015-04-08 at 12.26.42 AM.png
  • Newbie
  • I stumbled across a "Discover Weekly" playlist that somehow made its way into my Playlists tab this afternoon. I've been listening to it since then and it's great!   However, the playlist just...
  • scullybhoy1888
  • Newbie
  • 33975 Views
  • 51 replies
  • 7 likes
  • Mac
  • 33975 Views
  • 51 replies
  • 7 likes

App Freezes All The Time Duding Playback

I have an iPhone 6 Plus and am running Spotify version 5.7.0.1055. The app freezes all the time during playback. For example, I will start playing a song. The song will continue to play but the UI freezes and is unresponsive. I can try to press the "...

  • Regular
  • I have an iPhone 6 Plus and am running Spotify version 5.7.0.1055. The app freezes all the time during playback. For example, I will start playing a song. The song will continue to play but the UI fr...
  • 254 Views
  • 0 replies
  • 1 likes
  • Mac
  • 254 Views
  • 0 replies
  • 1 likes

Songs replaced by endless copies of a different song.

Hi, i started using Spotify around 2008-2009 ish. Ever since, (though i at one point made a new account i believe) i have kept a "main list", meaning i had thousands of not just nostalgic songs but music i will probably not find if i go searching aga...

  • Newbie
  • Hi, i started using Spotify around 2008-2009 ish. Ever since, (though i at one point made a new account i believe) i have kept a "main list", meaning i had thousands of not just nostalgic songs but m...
  • 229 Views
  • 0 replies
  • 0 likes
  • Mac
    Windows
  • 229 Views
  • 0 replies
  • 0 likes

Spotify Pausing with new speakers / dac

Version of spotify: http://prntscr.com/5hz2zn Macbook Pro - late 2012 Hey Spotify Community, I just purchased a set of AudioEngine A5+ speakers and a D1 DAC and started encountering a pretty random issue with Spotify. As I was playing songs via spoti...

  • Newbie
  • Version of spotify: http://prntscr.com/5hz2zn Macbook Pro - late 2012   Hey Spotify Community,   I just purchased a set of AudioEngine A5+ speakers and a D1 DAC and started encoun...
  • ascorti
  • Casual Listener
  • 2024 Views
  • 8 replies
  • 1 likes
  • Mac
  • 2024 Views
  • 8 replies
  • 1 likes

Playlist bug for local files

Weird bug: I have a local file that I have added to a playlist. For some reason that file won't show on my desktop (Mac OS X El Capitan) playlist. But Spotify definitely is recognizing that I've added the file; the playlist correctly updates on my mo...

  • Newbie
  • Weird bug: I have a local file that I have added to a playlist. For some reason that file won't show on my desktop (Mac OS X El Capitan) playlist. But Spotify definitely is recognizing that I've adde...
  • 192 Views
  • 0 replies
  • 0 likes
  • Mac
  • 192 Views
  • 0 replies
  • 0 likes

drag and drop never worked in my playlists using Chrome or/and Firefox

Hi, i'm trying to edit my playlists but drag and drop never worked. I wanna chage the sequence of the songs that I creatd first, but appears to be disable or something. I'm not using the app, im using the browser. Can anyone help me with this? Spotif...

  • Newbie
  • Hi, i'm trying to edit my playlists but drag and drop never worked. I wanna chage the sequence of the songs that I creatd first, but appears to be disable or something.   I'm not using th...
  • osornios
  • Spotify Star
  • 327 Views
  • 1 replies
  • 0 likes
  • Mac
  • 327 Views
  • 1 replies
  • 0 likes

Error code 4

Hi everybody, I tried to find a solution in the forums but nothing seems to work for me. Since a month spotify keeps giving error code 4. Several solutions I found, tested but don't work for me. edit: it also can't log in on my phone- restart- log ou...

  • Casual Listener
  • Hi everybody,   I tried to find a solution in the forums but nothing seems to work for me.  Since a month spotify keeps giving error code 4. Several solutions I found, tested but don't w...
  • shoemann
  • Regular
  • 1499 Views
  • 15 replies
  • 0 likes
  • Mac
  • 1499 Views
  • 15 replies
  • 0 likes

Spotify no internet connection error 4

I totally have internet connection but Spotify mac app doesn't. I have logged out and tried to log in with Facebook but it only goes to Firefox and after a while says "You may now close this window." And nothing happens......OSX 10.10.5

  • Casual Listener
  • I totally have internet connection but Spotify mac app doesn't. I have logged out and tried to log in with Facebook but it only goes to Firefox and after a while says "You may now close this window."...
  • arnoudtraa
  • Newbie
  • 564 Views
  • 3 replies
  • 0 likes
  • Mac
  • 564 Views
  • 3 replies
  • 0 likes

Solved!! Spotify doesn"t start with Yosemite

Hi everyone! Since I updated my Macbook to OS X Yosemite my spotify doesn't even start. After breefly showing the LogIn screen it shuts down. I also can't reinstall spotify, because the installer won't start. It's the same problem there. I have a pre...

  • Regular
  • Hi everyone!   Since I updated my Macbook to OS X Yosemite my spotify doesn't even start. After breefly showing the LogIn screen it shuts down. I also can't reinstall spotify, because the in...
  • floyd831
  • Casual Listener
  • 21238 Views
  • 39 replies
  • 0 likes
  • Mac
  • 21238 Views
  • 39 replies
  • 0 likes

Inconsistent Library Throughout Devices

For example, I will be logged in on my iPad, delete a song from my music. Then I will be logged onto my computer and that song is still in my library.Is there a way to make my library consistant between my iphone, ipad, and desktop?

  • Casual Listener
  • For example, I will be logged in on my iPad, delete a song from my music. Then I will be logged onto my computer and that song is still in my library. Is there a way to make my library consista...
  • 190 Views
  • 0 replies
  • 0 likes
  • Mac
  • 190 Views
  • 0 replies
  • 0 likes

Problem using Spotify and a Wacom tablet at the same time

I am listening to a personal list in Spotify, using the tablet and suddenly the tablet freezes and the iMac gets really slow. The only way how to bring the iMac back is shutting down Spotify, and it takes quite a long time to do it so. Does anybody e...

  • Newbie
  • I am listening to a personal list in Spotify, using the tablet and suddenly the tablet freezes and the iMac gets really slow. The only way how to bring the iMac back is shutting down Spotify, and it ...
  • 921 Views
  • 0 replies
  • 0 likes
  • Mac
  • 921 Views
  • 0 replies
  • 0 likes

Log in

Okay my spotify was offline and when i went online to search for new songs spotify logged me out saying that i can only use it abroad for 14 days, im not even abroad but okay I went on the website to change the country and it doesnt want to log in wi...

  • Casual Listener
  • Okay my spotify was offline and when i went online to search for new songs spotify logged me out saying that i can only use it abroad for 14 days, im not even abroad but okay I went on the website to...
  • SirPulpje
  • Casual Listener
  • 324 Views
  • 2 replies
  • 0 likes
  • Mac
  • 324 Views
  • 2 replies
  • 0 likes