Help - Desktop (Mac)

Jam now available on Desktop

Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...

MattSuda
Spotify Star
2024-03-14 3:40:52 PM
2024-03-14 3:41:33 PM
MattSuda
Spotify Star
4193 Views
1 replies
0 likes

4193 Views
1 replies
0 likes

New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. The Now Playing View in the right sidebar shows the album art and info of the current song or pod...

MattSuda
Spotify Star
2023-06-26 9:00:58 AM
2023-06-26 9:01:14 AM
MattSuda
Spotify Star
6313 Views
1 replies
0 likes

6313 Views
1 replies
0 likes

New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

MattSuda
Spotify Star
2023-04-28 8:09:54 PM
2023-04-29 10:41:09 PM
MattSuda
Spotify Star
4294 Views
1 replies
3 likes

4294 Views
1 replies
3 likes

Solved!! Spotify free: Music stops on MAC

Edited: Thank you very much everyone for helping! Finally I managed to correct the error and the steps are those that DerpyNerd offered and highlighted as a solution. Hi! I have a MacBook Pro, and for a week now I have a problem with the desktop app....

mariomrt
Casual Listener
2019-04-20 2:00:15 PM
2023-05-18 3:32:12 PM
bfteach
Regular
40981 Views
19 replies
1 likes
music stops

40981 Views
19 replies
1 likes

[Mac] Troubleshooting Spotify

Having trouble with Spotify on your Desktop app? Here’s what to try first. Search the Community Someone might have asked your question on the Community before. So type your issue into the search box and have a look. Tip: Don't forget to check our Spo...

Goodman
Spotify Legend
2012-07-19 10:29:25 AM
166313 Views
0 replies
35 likes
Mac

166313 Views
0 replies
35 likes

Paid for £0.99 premium trial 3months but stopped working after 1 week

Hi guys, I signed up for the 3 months of spotify preimum for £0.99p on the 29/5/16 however, in my receipts page it says 'none' in payment and now its asking me to sign up for premium again. It looks like they've only signed me up for the 7d free prei...

Yikegaya
Newbie
Hi guys, I signed up for the 3 months of spotify preimum for £0.99p on the 29/5/16 however, in my receipts page it says 'none' in payment and now its asking me to sign up for premium ag...
2016-06-06 12:13:04 PM
251 Views
0 replies
1 likes
Mac

251 Views
0 replies
1 likes

Offline track number limit!!!

Whats the number of tracks I can have offline per device?I'm getting this annoying error about the limit in the iOS app.Are u guys @spotify not planning to increse the limit? Just like Gmail constantly increases the storage space

auto27
Newbie
Whats the number of tracks I can have offline per device? I'm getting this annoying error about the limit in the iOS app. Are u guys @spotify not planning to increse the limit? Just like Gmail cons...
2016-06-05 5:15:15 PM
2016-06-05 5:46:03 PM
user-removed
Not applicable
286 Views
1 replies
0 likes
Mac

286 Views
1 replies
0 likes

Solved!! now playing won't show up

my "now playing" thing won't show up in the bottom left hand corner. it's jsut a black screen and it says spotify in both places whre it should have the name of the artist and the name of the song. is there any way i can fix this?

colorsfdetogrey
Casual Listener
my "now playing" thing won't show up in the bottom left hand corner. it's jsut a black screen and it says spotify in both places whre it should have the name of the artist and the name of the song. i...
2016-06-03 10:39:23 PM
2016-06-04 1:31:01 AM
colorsfdetogrey
Casual Listener
961 Views
2 replies
0 likes
Mac

961 Views
2 replies
0 likes

Russian Language

if the service does not work in Russia , it does not mean that the Russian language in the application is not needed. I live in the UK, but my native language is Russian . I prefer to use Russian . I think I'm not the only one . return the Russian la...

Year666
Casual Listener
if the service does not work in Russia , it does not mean that the Russian language in the application is not needed. I live in the UK, but my native language is Russian . I prefer to use Russian . I...
2015-04-10 6:39:04 PM
2016-06-03 10:22:50 AM
realityfantasy
Gig Goer
4350 Views
5 replies
17 likes
Mac
Windows

4350 Views
5 replies
17 likes

Free subscription

I had the free subscription for a week and it was supposed to cancel after, but it didn't and now I'd like my money back

Tamira
Newbie
I had the free subscription for a week and it was supposed to cancel after, but it didn't and now I'd like my money back
2016-06-01 1:51:41 PM
2016-06-02 4:39:28 AM
Dreadlord
Community Legend
253 Views
1 replies
0 likes
Mac

253 Views
1 replies
0 likes

Solved!! Unable to access account overseas

Hello, I can't access my account overseas after entering correct username and password. It prompts the message that for a free trial subscription, we can only use it overseas for 14days. Help me to get my access back as I m overseas for 2-3 months. H...

Mansipatel1989
Newbie
Hello, I can't access my account overseas after entering correct username and password. It prompts the message that for a free trial subscription, we can only use it overseas for 14days. Help me to g...
2016-05-27 2:02:12 AM
2016-05-27 2:57:57 AM
osornios
Spotify Star
869 Views
1 replies
0 likes
Mac

869 Views
1 replies
0 likes

Problems with notifications

I dont get any notifications on the artists that I'm following what so ever. Is this a known problem, or does any of you know how to fix it? It would be highly appreciated.(I'm new here on the spotify forum, so sorry if I posted the wrong place or so...

Fuglix28V
Casual Listener
I dont get any notifications on the artists that I'm following what so ever. Is this a known problem, or does any of you know how to fix it? 🙂 It would be highly appreciated. (I'm new here on the s...
2015-03-17 8:17:57 AM
2016-05-27 1:40:19 AM
GooMoonRyongg
Newbie
845 Views
8 replies
4 likes
Mac

845 Views
8 replies
4 likes

Installation failed for Mac version 10.11.5

Hello! I am having trouble installing Spotify for the first time on my MacBook with OS X El Capitan version 10.11.5. I receive the following error and have tried to re-download the package multiple times. Please help!

Screen Shot 2016-05-19 at 5.14.24 PM.png

mwong20
Newbie
Hello! I am having trouble installing Spotify for the first time on my MacBook with OS X El Capitan version 10.11.5. I receive the following error and have tried to re-download the packag...
2016-05-19 11:16:54 PM
2016-05-26 8:23:00 AM
MattSuda
Spotify Star
641 Views
2 replies
0 likes
Mac

641 Views
2 replies
0 likes

Strange problem: If I've used Spotify on iPhone I can't play on desktop

If I listen on Spotify on mobile, then STOP the music and try to listen on my Mac, I get a message saying Spotify can't play (it won't play any music at all), and I have to restart. However, if I use Spotify Connect; I just let Spotify on my phone co...

72dpi
Music Fan
If I listen on Spotify on mobile, then STOP the music and try to listen on my Mac, I get a message saying Spotify can't play (it won't play any music at all), and I have to restart. ...
2016-04-21 10:13:57 AM
2016-05-25 12:23:36 PM
72dpi
Music Fan
599 Views
2 replies
0 likes
Mac

599 Views
2 replies
0 likes

Can't play current song - Error on both Mac and Windows clients

Routinely, nearly every day now, I am presented with an error message on various songs that state "Can't play current song". This occurs on both Mac and Windows clients. The Windows Client version is: 1.0.29.90.g200ff544, and the Mac is at work. Rest...

yuliun
Music Fan
Routinely, nearly every day now, I am presented with an error message on various songs that state "Can't play current song". This occurs on both Mac and Windows clients. The Windows Client version is...
2016-05-23 5:11:43 AM
230 Views
0 replies
0 likes
Mac
Windows

230 Views
0 replies
0 likes

Spotify 1.0.24.104 doesn't work behind https proxy

I've updated this morning from 1.0.21 to 1.0.24 (Ubuntu, but the same on OSX El Capitan), and I cannot set https proxy, only http. So, Spotify client could not connect anymore. WTF guys? Do you test the code you write? I'm paying for a Premium accoun...

entropiae
Music Fan
I've updated this morning from 1.0.21 to 1.0.24 (Ubuntu, but the same on OSX El Capitan), and I cannot set https proxy, only http. So, Spotify client could not connect anymore. WTF guys...
2016-03-07 12:18:41 PM
2016-05-19 7:45:06 PM
altefe4
Newbie
1639 Views
7 replies
8 likes
Mac

1639 Views
7 replies
8 likes

WHY AM I BEING CHARGED FOR SUSCRIBING FOR 3 MONTHS FREE TRIAL

WHY AM I BEING CHARGED FOR SUSCRIBING FOR 3 MONTHS FREE TRIAL. ANY ADMIN HERE TO HELP?

Freespotify123
Newbie
WHY AM I BEING CHARGED FOR SUSCRIBING FOR 3 MONTHS FREE TRIAL. ANY ADMIN HERE TO HELP?
2016-05-17 5:26:24 AM
2016-05-17 9:50:33 PM
osornios
Spotify Star
340 Views
1 replies
1 likes
Mac

340 Views
1 replies
1 likes

Log in problems

I'm trying to log in and I put my username and password and then I hit log in. Then I get an error box saying "account already created with this username". I'm not trying to open a new account, I'm just trying to login

melissalee
Casual Listener
I'm trying to log in and I put my username and password and then I hit log in. Then I get an error box saying "account already created with this username". I'm not trying to open a new account, I'm j...
2016-05-16 3:58:13 AM
2016-05-16 8:25:52 AM
anjieeeeeeeeee
Roadie
364 Views
2 replies
0 likes
Mac

364 Views
2 replies
0 likes

Album won't play

Drakes new album won't play on my iPhone 6+Come one y'all! Pandora has their **bleep** together, fix it.

TheRealAlexWalk
Casual Listener
Drakes new album won't play on my iPhone 6+ Come one y'all! Pandora has their **bleep** together, fix it.
2016-05-15 10:14:53 PM
2016-05-16 1:34:34 AM
user-removed
Not applicable
454 Views
4 replies
0 likes
Mac

454 Views
4 replies
0 likes

the wrong song is playing

So I was going through my music on Spotify trying to delete some old songs, I was under the "songs" section. some of my music is playing completely different songs. for example when I was sampling one of my songs it was playing something from Bridget...

emilyschmidt2
Newbie
So I was going through my music on Spotify trying to delete some old songs, I was under the "songs" section. some of my music is playing completely different songs. for example when I was sampling on...
2016-05-15 8:54:10 PM
333 Views
0 replies
0 likes
Mac

333 Views
0 replies
0 likes

notifications in spotify (e.g. about new releases) is not appearing

While I turned this option off and on again on Spotify, it magically won't re-appear. In the past I always had these notifications appearing, but even the symbol of the notifications is missing in the top-bar.Can someone help me with this?

ernstvehmeijer
Newbie
While I turned this option off and on again on Spotify, it magically won't re-appear. In the past I always had these notifications appearing, but even the symbol of the notifications is missing in th...
2016-05-12 4:24:53 PM
169 Views
0 replies
0 likes
Mac

169 Views
0 replies
0 likes

Unable to Connect to Facebook

Trying to sync my Spotify account with facebook but I get this error. Can someone help me troubleshoot?

Psychguy
Newbie
Trying to sync my Spotify account with facebook but I get this error. Can someone help me troubleshoot?
2016-05-11 4:35:42 AM
2016-05-11 6:35:38 AM
user-removed
Not applicable
231 Views
1 replies
0 likes
Mac

231 Views
1 replies
0 likes

Solved!! Spotify Connect with remote- Can't pause

I like using the Spotify app on my iPhone as a remote when I use Spotify playing from Desktop or iPad. However, I've never been able to pause a song. If I do, it instantly loses the connection to the main device. If I try to reconnect it says "Spotif...

cisley
Casual Listener
I like using the Spotify app on my iPhone as a remote when I use Spotify playing from Desktop or iPad. However, I've never been able to pause a song. If I do, it instantly loses the connecti...
2015-03-13 7:03:14 PM
2016-05-10 10:15:22 AM
royalwithcheese
Casual Listener
4053 Views
9 replies
1 likes
Mac

4053 Views
9 replies
1 likes

Latest version on Mac OSX is draining battery more than Chrome

Ever since i had the latest update installed on my mac, i noticed that my battery dies faster because of this application. The laptop is also heating up more when the application is open and playing music. This must be addressed asap!

dwardu_vella
Music Fan
Ever since i had the latest update installed on my mac, i noticed that my battery dies faster because of this application. The laptop is also heating up more when the application is open and playing ...
2015-03-13 9:35:22 AM
2016-05-09 4:48:52 PM
matiasiglesias
Newbie
692 Views
1 replies
7 likes
Mac

692 Views
1 replies
7 likes

Offline - login

First I had the problem that spotify won't recognize that I am offline.Then I tried to log out and in again. Well, now I can't even login anymore.Judging from the fact that the spotify people do not seem to provide assistance and the fact that there ...

Jokke2016
Newbie
First I had the problem that spotify won't recognize that I am offline. Then I tried to log out and in again. Well, now I can't even login anymore. Judging from the fact that the spotify people...
2016-05-06 5:25:13 PM
178 Views
0 replies
0 likes
Mac

178 Views
0 replies
0 likes

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