Help - Desktop (Mac)

Jam now available on Desktop

Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...

MattSuda
Spotify Star
2024-03-14 3:40:52 PM
2024-03-14 3:41:33 PM
MattSuda
Spotify Star
5156 Views
1 replies
0 likes

5156 Views
1 replies
0 likes

New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. The Now Playing View in the right sidebar shows the album art and info of the current song or pod...

MattSuda
Spotify Star
2023-06-26 9:00:58 AM
2023-06-26 9:01:14 AM
MattSuda
Spotify Star
7171 Views
1 replies
0 likes

7171 Views
1 replies
0 likes

New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

MattSuda
Spotify Star
2023-04-28 8:09:54 PM
2023-04-29 10:41:09 PM
MattSuda
Spotify Star
4889 Views
1 replies
3 likes

4889 Views
1 replies
3 likes

Solved!! Spotify free: Music stops on MAC

Edited: Thank you very much everyone for helping! Finally I managed to correct the error and the steps are those that DerpyNerd offered and highlighted as a solution. Hi! I have a MacBook Pro, and for a week now I have a problem with the desktop app....

mariomrt
Casual Listener
2019-04-20 2:00:15 PM
2023-05-18 3:32:12 PM
bfteach
Regular
42387 Views
19 replies
1 likes
music stops

42387 Views
19 replies
1 likes

[Mac] Troubleshooting Spotify

Having trouble with Spotify on your Desktop app? Here’s what to try first. Search the Community Someone might have asked your question on the Community before. So type your issue into the search box and have a look. Tip: Don't forget to check our Spo...

Goodman
Spotify Legend
2012-07-19 10:29:25 AM
167047 Views
0 replies
35 likes
Mac

167047 Views
0 replies
35 likes

Please Add "Bantana" Feature To Spotify preferences menu

Hello. In our office we have a collected playlist of music that we share and careful curate. We have placed a ban on Carlos Santana music in our office (we know this policy as the "Bantana"), but we are worried that Spotify Radio may play a Carlos Sa...

Screen Shot 2016-04-04 at 2.29.42 PM.png

cnotedelux
Newbie
Hello. In our office we have a collected playlist of music that we share and careful curate. We have placed a ban on Carlos Santana music in our office (we know this policy as the "Bantana"), but we ...
2016-04-04 8:31:14 PM
206 Views
0 replies
1 likes
Mac

206 Views
0 replies
1 likes

List of saved songs won't show anymore

For some random reason Spotify is not showing my list of saved songs anymore. It's working fine on the web player and also on the iphone, just not on the mac.I tried closing the program, restarting the mac, uninstalling and reinstalling spotify, but ...

Captura de Tela 2016-04-03 às 00.45.51.png

edhinnig
Newbie
For some random reason Spotify is not showing my list of saved songs anymore. It's working fine on the web player and also on the iphone, just not on the mac. I tried closing the program, restarti...
2016-04-03 5:53:55 AM
580 Views
0 replies
1 likes
Mac

580 Views
0 replies
1 likes

Playlists and radio stations disappeared

Spotify made me log into my account on my phone (it has always just stayed logged in until this) so I logged in (after resetting my password) and there is nothing saved-no playlists or radio stations or anything. Please help

Foodieshake
Casual Listener
Spotify made me log into my account on my phone (it has always just stayed logged in until this) so I logged in (after resetting my password) and there is nothing saved-no playlists or radio stations...
2016-04-03 1:51:10 AM
2016-04-03 2:45:15 AM
Foodieshake
Casual Listener
233 Views
1 replies
0 likes
Mac

233 Views
1 replies
0 likes

OSX 10.10.5: minor interruption of connection to bluetooth headset requires a restart of spotify

OSX 10.10.5, Spotify 1.0.25.127, bluetooth headset. If I walk about 15 feet away from the mac while spotify is playing, Spotify stops playing. If I come back in range, Spotify doesn't resume and will not resume playing when I hit play. Error message ...

chizdippler
Gig Goer
OSX 10.10.5, Spotify 1.0.25.127, bluetooth headset. If I walk about 15 feet away from the mac while spotify is playing, Spotify stops playing. If I come back in range, Spotify doesn't resume...
2016-03-31 2:13:07 AM
230 Views
0 replies
0 likes
Mac

230 Views
0 replies
0 likes

Can't Play Current Track - MAC

I keep getting the "Can't play current track" on the desktop application for my Mac. This issue only started yesterday and it worked fine up to that point. Now I cannot play any songs through Spotify.

tcollins091
Regular
I keep getting the "Can't play current track" on the desktop application for my Mac. This issue only started yesterday and it worked fine up to that point. Now I cannot play any songs through Spotify...
2016-03-30 6:17:39 PM
2016-03-30 6:19:22 PM
Nico
Community Legend
219 Views
1 replies
0 likes
Mac

219 Views
1 replies
0 likes

Solved!! Radio Error - Failed to load

New to the spotif service. Enjoying my 3 month premium trial! However, I am unable to use the "Radio" function on my Mac. Upon clicking on the "Radio" link in the left side navigation, I receive Error: Failed to load Any ideas on how to resolve the s...

nbcorsillo
Regular
New to the spotif service. Enjoying my 3 month premium trial! However, I am unable to use the "Radio" function on my Mac. Upon clicking on the "Radio" link in the left side navigati...
2015-06-11 6:44:12 PM
2016-03-29 11:01:08 AM
Dzoker
Music Fan
14669 Views
28 replies
1 likes
Mac

14669 Views
28 replies
1 likes

Can't access Discover Playlist

I used to get a discover weekly playlist but it doesn't appear anymore (in fact, new albums etc don't appear either). Can't work out why. Been on premium for a year or so. Only thing I can think of it that I updated my operation system to OSX El Capi...

ltdear
Casual Listener
I used to get a discover weekly playlist but it doesn't appear anymore (in fact, new albums etc don't appear either). Can't work out why. Been on premium for a year or so. Only thing I can think of i...
2016-03-29 9:22:57 AM
183 Views
0 replies
0 likes
Mac

183 Views
0 replies
0 likes

Update Restart logs out of Last.fm

Hey all, I've realized everytime Spotify does an update, it keep all the same settings, except it logs you out of Last.fm. This is frustrating, because I often forget to sign back in when there is an update, since you just restart to install and it o...

antimarc
Casual Listener
Hey all, I've realized everytime Spotify does an update, it keep all the same settings, except it logs you out of Last.fm. This is frustrating, because I often forget to sign back in when th...
2015-12-17 8:52:27 PM
2016-03-29 3:15:49 AM
rogueguy
Regular
492 Views
3 replies
1 likes
Mac

492 Views
3 replies
1 likes

Local files not showing up in library, can't add new files to playlists

Am using desktop client on OSX 10.10.1, spotify build 1.0.4.90.g0b6df40b Have attempted a clean installs (including a full clean of supporting hidden files). This seems to have been an issue from 2-3 weeks ago when spotify updated itself. My local fi...

Screen Shot 2015-05-12 at 10.34.10 pm.png

tokidokioki
Regular
Am using desktop client on OSX 10.10.1, spotify build 1.0.4.90.g0b6df40b Have attempted a clean installs (including a full clean of supporting hidden files). This seems to have been an issu...
2015-05-12 2:45:25 PM
2016-03-27 5:29:35 PM
GizmoRyda
Newbie
7609 Views
12 replies
3 likes
Mac

7609 Views
12 replies
3 likes

If I change the name of my playlist, will it lose its "number 1 spot"?

Currently my playlist is at the number 1 spot if you search for playlists with that kind of name. But if I wanted to change the name a bit, add some letters/symbols, would it lose the spot then? I wanna be sure before I do it so please help me out Lo...

talkingmonkey
Music Fan
Currently my playlist is at the number 1 spot if you search for playlists with that kind of name. But if I wanted to change the name a bit, add some letters/symbols, would it lose the spot then? I wa...
2016-03-22 8:36:45 PM
2016-03-22 10:30:31 PM
Dreadlord
Community Legend
640 Views
1 replies
0 likes
Mac

640 Views
1 replies
0 likes

Playlist won't complete downloading on Mac OS 10.11

Maybe this isn't a huge issue, but it is driving me up the wall for some reason. (See attached image to the right.) This one playlist won't "complete" the download process. All of the songs do appear to be successfully download. While I haven't tried...

mylescloutier
Newbie
Maybe this isn't a huge issue, but it is driving me up the wall for some reason. (See attached image to the right.) This one playlist won't "complete" the download process. All of the song...
2016-03-18 7:48:21 PM
202 Views
0 replies
0 likes
Mac

202 Views
0 replies
0 likes

Friend Feed Sidebar Replaced by Recently Played Feature!

Hello to all: Any user posting about the Friend Feed being replaced by Recently Played feature, please post your feedback to this thread here: https://community.spotify.com/t5/Help-Desktop-Mac/Friend-feed-sidebar-replaced-by-recently-played/td-p/1305...

user-removed
Visitor
Hello to all: Any user posting about the Friend Feed being replaced by Recently Played feature, please post your feedback to this thread here: https://community.spotify.com/t5/Help-De...
2016-03-15 10:38:38 PM
447 Views
0 replies
1 likes
Mac
Windows

447 Views
0 replies
1 likes

Black screen with endless circle dots!

Tried everything I could think of...Quitting the app (had to force quit it)Restarted my laptop.Deleted the ru.mo thingReinstalled the app. Nothing.My internet is working fine obviously.

Screen Shot 2016-03-13 at 6.52.23 PM.png

destined
Casual Listener
Tried everything I could think of... Quitting the app (had to force quit it) Restarted my laptop. Deleted the ru.mo thing Reinstalled the app. Nothing. My internet is working fine obvio...
2016-03-14 2:59:30 AM
2016-03-14 3:24:05 AM
Bittencourt
Spotify Star
536 Views
3 replies
0 likes
Mac

536 Views
3 replies
0 likes

Spotify only downloads onto iPhone if song is played

I have an iPhone 6. Latest OS and Spotify app. 32Gb free space. Have been using successfully for years and suddenly new offline song are not downloading unless I play them, only then do I get the green arrow. Otherwise it hangs on waiting to download...

user-removed
Visitor
I have an iPhone 6. Latest OS and Spotify app. 32Gb free space. Have been using successfully for years and suddenly new offline song are not downloading unless I play them, only then do I get the gre...
2016-03-12 12:33:05 PM
174 Views
0 replies
0 likes
Mac

174 Views
0 replies
0 likes

Spotify Refuses to Shuffle Play (ALL PLATFORMS)

Hi there. I've had a problem with a couple of my Spotify Playlists recently and I chose not to post about until now because I wanted to do some testing to make sure this problem is not easily solveable. Problem:Two specific playlists of mine on Spoti...

Daga
Music Fan
Hi there. I've had a problem with a couple of my Spotify Playlists recently and I chose not to post about until now because I wanted to do some testing to make sure this problem is not easil...
2016-03-11 4:02:42 PM
2016-03-12 11:48:39 AM
Daga
Music Fan
453 Views
1 replies
0 likes
Mac
Windows

453 Views
1 replies
0 likes

Solved!! DELETE

SGuggedal
Casual Listener
2016-03-10 10:39:13 PM
2016-03-10 10:46:04 PM
Jordi
Community Legend
9415 Views
1 replies
0 likes
Mac

9415 Views
1 replies
0 likes

Empty account after changing phones

I have recently got a new phone, can access my Spotify account but it is empty

1440
Newbie
I have recently got a new phone, can access my Spotify account but it is empty
2016-03-10 7:52:21 PM
165 Views
0 replies
0 likes
Mac

165 Views
0 replies
0 likes

Update doesn't work!!!

Hi, I'm kinda new to Spotify and just updated to the latest version.... but all I get is a black screen. How do i fix this? The help instructions I have found basically suck balls and of course there is no direct contact/help for Spotify... Any help ...

Beer
Newbie
Hi, I'm kinda new to Spotify and just updated to the latest version.... but all I get is a black screen. How do i fix this? The help instructions I have found basically suck balls a...
2015-03-16 11:55:52 PM
2016-03-10 1:51:25 AM
Jazbear55
Newbie
1013 Views
3 replies
0 likes
Mac

1013 Views
3 replies
0 likes

Spotify search bug on OSX desktop

Apparently there's a bug on Spotify 1.0.24.104.g92a22684 on MacosX 10.11.3. You can't move the Spotify Window if the search menu is open.

oxonbeta
Music Fan
Apparently there's a bug on Spotify 1.0.24.104.g92a22684 on MacosX 10.11.3. You can't move the Spotify Window if the search menu is open.
2016-03-09 6:32:31 PM
223 Views
0 replies
0 likes
Mac

223 Views
0 replies
0 likes

Spotify won't share what I'm listening to on Facebook.

Hi, Whenever I create a playlist or star a song in Spotify it will share on Facebook, but it won't do the same with the songs I listen to. I think it's weird how it shares some stuff but not the listening activity. I use Spotify on my computer and sm...

fviz
Casual Listener
Hi, Whenever I create a playlist or star a song in Spotify it will share on Facebook, but it won't do the same with the songs I listen to. I think it's weird how it shares some stuff but n...
2014-03-26 6:56:02 PM
2016-03-09 1:30:30 PM
mikron87
Newbie
1677 Views
4 replies
0 likes
Mac

1677 Views
4 replies
0 likes

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