Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Desktop (Mac)

Discuss Spotify for Mac

Start a topic

Forum Posts

Jam now available on Desktop

Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...

Start Jam Menu - Desktop App.png Queue Right Sidebar.png
  • Spotify Star
  • Spotify Star
  • MattSuda
  • Spotify Star
  • 5075 Views
  • 1 replies
  • 0 likes
  • 5075 Views
  • 1 replies
  • 0 likes

New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. The Now Playing View in the right sidebar shows the album art and info of the current song or pod...

  • Spotify Star
  • Spotify Star
  • MattSuda
  • Spotify Star
  • 7089 Views
  • 1 replies
  • 0 likes
  • 7089 Views
  • 1 replies
  • 0 likes

New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

Sidebar Tips.png Desktop Sidebar Compact View.png Compact Layout.png
  • Spotify Star
  • Spotify Star
  • MattSuda
  • Spotify Star
  • 4830 Views
  • 1 replies
  • 3 likes
  • 4830 Views
  • 1 replies
  • 3 likes

Solved!! Spotify free: Music stops on MAC

Edited: Thank you very much everyone for helping! Finally I managed to correct the error and the steps are those that DerpyNerd offered and highlighted as a solution. Hi! I have a MacBook Pro, and for a week now I have a problem with the desktop app....

  • Casual Listener
  • bfteach
  • Regular
  • 42239 Views
  • 19 replies
  • 1 likes
  • music stops
  • 42239 Views
  • 19 replies
  • 1 likes

[Mac] Troubleshooting Spotify

Having trouble with Spotify on your Desktop app? Here’s what to try first. Search the Community Someone might have asked your question on the Community before. So type your issue into the search box and have a look. Tip: Don't forget to check our Spo...

  • Spotify Legend
  • 166976 Views
  • 0 replies
  • 35 likes
  • Mac
  • 166976 Views
  • 0 replies
  • 35 likes

Solved!! My Usage of my image

Good morning:I am a photographer and a user of Spotify. This morning 7/24/2015 I noticed on the mobile app Discover weekly section that one of my images was use without mention of authorship or copyrights. I am enclosing said image. Please explain ho...

  • Newbie
  • Good morning: I am a photographer and a user of Spotify. This morning 7/24/2015 I noticed on the mobile app Discover weekly section that one of my images was use without mention of  authorship ...
  • MattSuda
  • Spotify Star
  • 1278 Views
  • 2 replies
  • 1 likes
  • Mac
  • 1278 Views
  • 2 replies
  • 1 likes

Solved!! Search results sorting not available

This has been open for MONTHS now. Search options can't be sorted. Is there ANY official stance on this? It's such a basic feature its increible its been neglected.spotify:search:term workaround no longer works either.

  • Regular
  • This has been open for MONTHS now. Search options can't be sorted. Is there ANY official stance on this? It's such a basic feature its increible its been neglected. spotify:search:term workaround ...
  • MattSuda
  • Spotify Star
  • 633 Views
  • 2 replies
  • 2 likes
  • Mac
  • 633 Views
  • 2 replies
  • 2 likes

Local files don't appear

Hello, Firstly, I apologise if this topic has been brought up before, I havent been able to find it and I am new to the community. Im having issues with local files, where nothing (no files) turn up. See attachment below. Any suggestions?

  • Regular
  • Hello,   Firstly, I apologise if this topic has been brought up before, I havent been able to find it and I am new to the community.   Im having issues with local files, where nothing (...
  • jmaneto
  • Regular
  • 1569 Views
  • 8 replies
  • 1 likes
  • Mac
  • 1569 Views
  • 8 replies
  • 1 likes

Solved!! Plugins on Spotify 1.0.3 for OS X - what happened???

Hi, I'm a premium user and since I've updated my desktop (OS X) client a few weeks ago, I can't access the plugins I had (I used the last.fm and Lazify plugins to discover music). Was this a deliberate downgrade or is there a problem with my installa...

  • Casual Listener
  • Hi,   I'm a premium user and since I've updated my desktop (OS X) client a few weeks ago, I can't access the plugins I had (I used the last.fm and Lazify plugins to discover music).   W...
  • lucas_braga
  • Music Fan
  • 1633 Views
  • 3 replies
  • 0 likes
  • Mac
  • 1633 Views
  • 3 replies
  • 0 likes

Use Spotify Connect with Mac or PC

I don't understand why Spotify does not enable Spotify Connect on desktop computers. It effectively prevents you from using eg a Mac Mini as a media server, unless you want to use 3rd party software to control it remotely eg from an iPad. It also bug...

  • Regular
  • I don't understand why Spotify does not enable Spotify Connect on desktop computers. It effectively prevents you from using eg a Mac Mini as a media server, unless you want to use 3rd party software ...
  • peiteer
  • Newbie
  • 6713 Views
  • 9 replies
  • 3 likes
  • Mac
  • 6713 Views
  • 9 replies
  • 3 likes

Solved!! Disabling Mac OS X Dock badge notifications

Warum zum Henker ist das noch immer nicht gelöst worden? Why the hell are you not able to kill the annoying notifications?

  • Regular
  • Warum zum Henker ist das noch immer nicht gelöst worden? Why the hell are you not able to kill the annoying notifications?
  • mikesalz
  • Music Fan
  • 1364 Views
  • 3 replies
  • 3 likes
  • 1364 Views
  • 3 replies
  • 3 likes

How Do I Delete all my iTunes entries

Hi All I recently joined Spotify and when using my iMac it kindly imported all my itunes library into my spotify without asking. Now I have hundreds of old music that I do not want. I have tried to start to go through them and deleting but it takes a...

  • Casual Listener
  • Hi All   I recently joined Spotify and when using my iMac it kindly imported all my itunes library into my spotify without asking. Now I have hundreds of old music that I do not want. I have t...
  • gusgowland
  • Newbie
  • 7113 Views
  • 4 replies
  • 0 likes
  • Mac
  • 7113 Views
  • 4 replies
  • 0 likes

Slow graphics performance of VMWare Fusion when Mac client is showing

Since a few months, whenever the Spotify for Mac client is showing (but not when it's just open and playing but hidden by clicking the red X) the graphics performance on VMWare Fusion degrades with a factor of 10.Since I use VMWare to run a Windows C...

  • Casual Listener
  • Since a few months, whenever the Spotify for Mac client is showing (but not when it's just open and playing but hidden by clicking the red X) the graphics performance on VMWare Fusion degrades with a...
  • krekr
  • Casual Listener
  • 1437 Views
  • 2 replies
  • 0 likes
  • Mac
  • 1437 Views
  • 2 replies
  • 0 likes

Solved!! Stopping the Mac OS X 10.5 auto-update madness

-- This part of the message is directed at the folks who work at Spotify -- Please turn off the auto-update madness for customers using Mac OS X 10.5. All you are doing is breaking their already running Spotify installations. Frankly, it's just gratu...

  • Roadie
  • -- This part of the message is directed at the folks who work at Spotify --   Please turn off the auto-update madness for customers using Mac OS X 10.5. All you are doing is breaking their alr...
  • jacobsteel
  • Music Fan
  • 27415 Views
  • 34 replies
  • 25 likes
  • Mac
  • 27415 Views
  • 34 replies
  • 25 likes

Spotify Premium won't load

i uninstalled, and reinstalled Spotify app on my iPhone, but it won't play my premium subscription... Only free trial. Any ideas?

  • Newbie
  • i uninstalled, and reinstalled Spotify app on my iPhone, but it won't play my premium subscription... Only free trial. Any ideas?
  • 391 Views
  • 0 replies
  • 0 likes
  • Mac
  • 391 Views
  • 0 replies
  • 0 likes

My spotify contact form sent to the wrong email!

I sent in a contact for because I was charged twice this month and it sent it to the wrong email I went to change my email on spotify and it still sent it to the wrong email after I resent the complaint what do I do

  • Newbie
  • I sent in a contact for because I was charged twice this month and it sent it to the wrong email I went to change my email on spotify and it still sent it to the wrong email after I resent the compla...
  • aznfoo
  • Community Legend
  • 434 Views
  • 1 replies
  • 0 likes
  • Mac
  • 434 Views
  • 1 replies
  • 0 likes

Songs not adding to playlist after 30 songs (OSX)

Hey, my problem is pretty self-explanatory. I've been adding a bunch of songs to one of my playlists, and when I went to look at the playlist, it was stuck at 30 songs. I have no clue what's causing it, but it's seriously irritating. It should be clo...

  • Casual Listener
  • Hey, my problem is pretty self-explanatory.   I've been adding a bunch of songs to one of my playlists, and when I went to look at the playlist, it was stuck at 30 songs. I have no clue w...
  • motorben
  • Newbie
  • 1077 Views
  • 3 replies
  • 2 likes
  • Mac
  • 1077 Views
  • 3 replies
  • 2 likes

Spotify premium offline no more??

I've been a sootify premium member for a few years now. Today I had to pay again as something went wrong with my subscription. Now my offline playlists won't play, I've go online and downloaded them again but they will only play by spoitfy shuffle bu...

  • Casual Listener
  • I've been a sootify premium member for a few years now. Today I had to pay again as something went wrong with my subscription. Now my offline playlists won't play, I've go online and downloaded them ...
  • jean3601
  • Community Legend
  • 644 Views
  • 1 replies
  • 0 likes
  • Mac
  • 644 Views
  • 1 replies
  • 0 likes

Cant log in to spottfy using the app (mac)

No matter what I cant log in to spotfy using the app on my mac. I can log in here (obvisley) but evey time i keep trying to log in to the app it keeps saying that the user name or password is incorrect. Ive tryed reinstilling the app, changing the pa...

  • Casual Listener
  • No matter what I cant log in to spotfy using the app on my mac. I can log in here (obvisley) but evey time i keep trying to log in to the app it keeps saying that the user name or password is incorre...
  • ml1000
  • Regular
  • 798 Views
  • 3 replies
  • 0 likes
  • Mac
  • 798 Views
  • 3 replies
  • 0 likes

I got the student discount but now it's making me enter my credit card info again

I signed up for premium and then it asked me to verify if I was a student which I did and $5.29 was taken out of my account. Well when I got the confirmation email that I was an eligible student it's asking me to put my card info back in and I don't ...

  • Newbie
  • I signed up for premium and then it asked me to verify if I was a student which I did and $5.29 was taken out of my account. Well when I got the confirmation email that I was an eligible student it's...
  • user-removed
  • Not applicable
  • 309 Views
  • 1 replies
  • 0 likes
  • Mac
  • 309 Views
  • 1 replies
  • 0 likes

Solved!! spotAPI plugin error when launching Mac desktop player

Since Spotify has removed app support in their player, now every time I launch I get the following error message (attached screen shot). I've done a clean reinstall but still get the error. How do I remove spotAPI?!? ErrorSpotify 1.0.2.6.g9977a14b (v...

  • Casual Listener
  • Since Spotify has removed app support in their player, now every time I launch I get the following error message (attached screen shot). I've done a clean reinstall but still get the error. How do I ...
  • LVJ
  • Casual Listener
  • 3522 Views
  • 17 replies
  • 0 likes
  • Mac
  • 3522 Views
  • 17 replies
  • 0 likes

Solved!! Local files that are not there are still visible

In my local files I can still see some albums that are no longer on my Macbook but strangly enough I can still see them??I can even push play, but (of course) nothing happens when I do this.I would like to erase these albums or not see them but how??...

  • Regular
  • In my local files I can still see some albums that are no longer on my Macbook but strangly enough I can still see them?? I can even push play, but (of course) nothing happens when I do this. I wou...
  • rockguy
  • Roadie
  • 2781 Views
  • 6 replies
  • 0 likes
  • Mac
  • 2781 Views
  • 6 replies
  • 0 likes

1.0.3.101.gbfa97dfe Release: Still No Images Behind Proxy

I've searched for an update to this issue, but there doesn't seem to be a verified solution beyond downgrading the app.The standing issue is that I'm unable to see any images behind my work proxy. We have both an http and and https prox. Neither requ...

  • Casual Listener
  • I've searched for an update to this issue, but there doesn't seem to be a verified solution beyond downgrading the app. The standing issue is that I'm unable to see any images behind my work proxy. ...
  • brandonmerritt
  • Casual Listener
  • 1274 Views
  • 2 replies
  • 0 likes
  • Mac
  • 1274 Views
  • 2 replies
  • 0 likes

Solved!! PLEASE HELP ME DELETE MY MESSAGES

I have messages on my spotify that are a bit of a pain point for me, how do I delete these messages from my account? I login with my facebook.

  • Newbie
  • I have messages on my spotify that are a bit of a pain point for me, how do I delete these messages from my account? I login with my facebook. 
  • Jordi
  • Community Legend
  • 696 Views
  • 2 replies
  • 0 likes
  • Mac
  • 696 Views
  • 2 replies
  • 0 likes

Move Premium subscription from Vodafone to another account

Hi- I have a subscription via my Vodafone account. when setting this up I accidentally logged in to spotify and set it up via my sisters Facebook. I really want this subscription to be moved across to my account is this possible? What's the easiest w...

  • Newbie
  • Hi- I have a subscription via my Vodafone account. when setting this up I accidentally logged in to spotify and set it up via my sisters Facebook. I really want this subscription to be moved across t...
  • 313 Views
  • 0 replies
  • 0 likes
  • Mac
  • 313 Views
  • 0 replies
  • 0 likes