Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Desktop (Mac)

Discuss Spotify for Mac

Start a topic

Forum Posts

Jam now available on Desktop

Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...

Start Jam Menu - Desktop App.png Queue Right Sidebar.png
  • Spotify Star
  • Spotify Star
  • MattSuda
  • Spotify Star
  • 5440 Views
  • 1 replies
  • 0 likes
  • 5440 Views
  • 1 replies
  • 0 likes

New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. The Now Playing View in the right sidebar shows the album art and info of the current song or pod...

  • Spotify Star
  • Spotify Star
  • MattSuda
  • Spotify Star
  • 7448 Views
  • 1 replies
  • 0 likes
  • 7448 Views
  • 1 replies
  • 0 likes

New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

Sidebar Tips.png Desktop Sidebar Compact View.png Compact Layout.png
  • Spotify Star
  • Spotify Star
  • MattSuda
  • Spotify Star
  • 5085 Views
  • 1 replies
  • 3 likes
  • 5085 Views
  • 1 replies
  • 3 likes

Solved!! Spotify free: Music stops on MAC

Edited: Thank you very much everyone for helping! Finally I managed to correct the error and the steps are those that DerpyNerd offered and highlighted as a solution. Hi! I have a MacBook Pro, and for a week now I have a problem with the desktop app....

  • Casual Listener
  • bfteach
  • Regular
  • 42662 Views
  • 19 replies
  • 1 likes
  • music stops
  • 42662 Views
  • 19 replies
  • 1 likes

[Mac] Troubleshooting Spotify

Having trouble with Spotify on your Desktop app? Here’s what to try first. Search the Community Someone might have asked your question on the Community before. So type your issue into the search box and have a look. Tip: Don't forget to check our Spo...

  • Spotify Legend
  • 167332 Views
  • 0 replies
  • 35 likes
  • Mac
  • 167332 Views
  • 0 replies
  • 35 likes

Unknown songs when playlist finishes

Hey, Various times now I've found Spotify on Mac has randomly started playing tracks which I don't recognise. It's made doubly irritating because when I go to the Play Queue there seems to be no way in the current version of working out what playlist...

  • Regular
  • Hey,   Various times now I've found Spotify on Mac has randomly started playing tracks which I don't recognise. It's made doubly irritating because  when I go to the Play Queue there seem...
  • 458 Views
  • 0 replies
  • 0 likes
  • Mac
  • 458 Views
  • 0 replies
  • 0 likes

All of my playlists have disappeared

All of my playlists have disappeared. I logged out. Rebooted. Logged back in. Gone. A year's worth of curating music. Gone. Please help.

  • Casual Listener
  • All of my playlists have disappeared. I logged out. Rebooted. Logged back in. Gone. A year's worth of curating music. Gone. Please help.
  • MattSuda
  • Spotify Star
  • 486 Views
  • 4 replies
  • 0 likes
  • Mac
  • 486 Views
  • 4 replies
  • 0 likes

Color me confused!!!

Spotify has now become a shell of its former self. I have no way to navigate the depths of the music Id like access to. My favorite app is now gone, Pitchfork. The Discover area absolutely sucks. I pay $10 a montha nd this app has become the Nazi reg...

  • Casual Listener
  • Spotify has now become a shell of its former self. I have no way to navigate the depths of the music Id like access to. My favorite app is now gone, Pitchfork. The Discover area absolutely sucks. I p...
  • 253 Views
  • 0 replies
  • 2 likes
  • Mac
  • 253 Views
  • 0 replies
  • 2 likes

Solved!! DEVICE SYNC OPTION IN NEW SPOTIFY

Hi guys, with new release Spotify hides many features, such as Filter, becoming the app soo terrible. Another hidden option is DEVICE SYNC for premium users, have you found it??

  • Visitor
  • Hi guys,   with new release Spotify hides many features, such as Filter, becoming the app soo terrible. Another hidden option is DEVICE SYNC for premium users,  have you found i...
  • MattSuda
  • Spotify Star
  • 792 Views
  • 1 replies
  • 0 likes
  • Mac
  • 792 Views
  • 1 replies
  • 0 likes

Solved!! Bring back my "new tracks" count next to each playlist I subscribe to

Spotify used to show me an icon next to each playlist when new songs had been added. E.g. if 3 new songs had been added to a plyalist I subscribed to the number "3" would apprear... this nolonger happens. Without apps and this flag I find music disco...

  • Casual Listener
  • Spotify used to show me an icon next to each playlist when new songs had been added. E.g. if 3 new songs had been added to a plyalist I subscribed to the number "3" would apprear... this nolonger hap...
  • MattSuda
  • Spotify Star
  • 722 Views
  • 4 replies
  • 4 likes
  • Mac
  • 722 Views
  • 4 replies
  • 4 likes

Drag and drop tracks from computer no longer works

With the latest version of spotify, I can no longer drag and drop tracks from my desktop (or other folders) into a spotify playlist. In addition to using spotify for finding new music, and creating playlists with songs int heir database, I also use i...

  • Newbie
  • With the latest version of spotify, I can no longer drag and drop tracks from my desktop (or other folders) into a spotify playlist.    In addition to using spotify for finding new music,...
  • MattSuda
  • Spotify Star
  • 1230 Views
  • 3 replies
  • 0 likes
  • Mac
  • 1230 Views
  • 3 replies
  • 0 likes

Solved!! How to follow a friends 'Songs' Playlist

It must have been a year since the 'Songs' system, or as it was described in one thread, "Starred 2.0" came out, and yet, unless I am mistaken, it still isn't doing the one thing which made the starred system so valuable to me. Please tell me there i...

  • Casual Listener
  • It must have been a year since the 'Songs' system, or as it was described in one thread, "Starred 2.0" came out, and yet, unless I am mistaken, it still isn't doing the one thing which made the starr...
  • MattSuda
  • Spotify Star
  • 15996 Views
  • 5 replies
  • 0 likes
  • Mac
  • 15996 Views
  • 5 replies
  • 0 likes

I cannot log into Spotify using facebook

I cannot log into Spotify using facebook. When I try it opens the Spotify login page and then the page fails. When I try to log in using my email I get this response. Its been like this since I updated spotify last week.

  • Newbie
  • I cannot log into Spotify using facebook. When I try it opens the Spotify login page and then the page fails. When I try to log in using my email I get this response. Its been like this since I updat...
  • MattSuda
  • Spotify Star
  • 543 Views
  • 1 replies
  • 1 likes
  • Mac
  • 543 Views
  • 1 replies
  • 1 likes

Dumping Spotify after 3 years

Can't deal with the issues any more. I've just cancelled my subscription and signed up with Deezer. I will not support your company if you don't support your paying customers. Bye Bye

  • Regular
  • Can't deal with the issues any more. I've just cancelled my subscription and signed up with Deezer. I will not support your company if you don't support your paying customers. Bye Bye  
  • Skiametric
  • Music Fan
  • 929 Views
  • 2 replies
  • 1 likes
  • Mac
  • 929 Views
  • 2 replies
  • 1 likes

Spotify 1.0.1.1060 - Shuffle songs/mode will not turn off

Whenever I use my keyboard to advance songs, or even double clicking a song I want to play, on any album, any playlist, Shuffle mode automatically turns on. Even clicking to turn it off again and selecting a new song, Shuffle turns on yet again. This...

  • Casual Listener
  • Whenever I use my keyboard to advance songs, or even double clicking a song I want to play, on any album, any playlist, Shuffle mode automatically turns on. Even clicking to turn it off again and sel...
  • MattSuda
  • Spotify Star
  • 414 Views
  • 1 replies
  • 0 likes
  • Mac
  • 414 Views
  • 1 replies
  • 0 likes

All of my songs are gone

I added a couple new songs today but I had well over a hindered and they are all gone except for the one from this morning??? Any ideas? Thank you

  • Casual Listener
  • I added a couple new songs today but I had well over a hindered and they are all gone except for the one from this morning??? Any ideas? Thank you
  • MattSuda
  • Spotify Star
  • 340 Views
  • 1 replies
  • 0 likes
  • Mac
  • 340 Views
  • 1 replies
  • 0 likes

No import playlist option

I am trying to import playlists from itunes, but under file I do not have that option. I tried re installing my mac application and it stayed the same. What else can I do? Thanks

  • Newbie
  • I am trying to import playlists from itunes, but under file I do not have that option. I tried re installing my mac application and it stayed the same. What else can I do?  Thanks
  • MattSuda
  • Spotify Star
  • 1030 Views
  • 1 replies
  • 0 likes
  • Mac
  • 1030 Views
  • 1 replies
  • 0 likes

the last update is horrible ! so slow !

the app takes a very long time to load and display the activity sidebar and the home screen. I have to wait about 3 minutes to be able to make a search !PLEASE UPGRADE YOUR SERVERS AND BANDWIDTH !

  • Music Fan
  • the app takes a very long time to load and display the activity sidebar and the home screen. I have to wait about 3 minutes to be able to make a search ! PLEASE UPGRADE YOUR SERVERS AND BANDWIDTH !
  • boutitbenza_699
  • Music Fan
  • 578 Views
  • 1 replies
  • 0 likes
  • Mac
  • 578 Views
  • 1 replies
  • 0 likes

Why Your Upgrade Sucks

I have been a faithful Spotify premium member for over a year and I have seen the platform really come a long way but this last update is going to make me cancel my subscription and find another alternative if something isn’t done soon. Since the upd...

  • Newbie
  • I have been a faithful Spotify premium member for over a year and I have seen the platform really come a long way but this last update is going to make me cancel my subscription and find another alte...
  • user-removed
  • Not applicable
  • 744 Views
  • 1 replies
  • 3 likes
  • Mac
  • 744 Views
  • 1 replies
  • 3 likes

SLOW

Since the most recent update spotify has become really slow. Takes around 30 seconds for songs to start and I'm unable to move the song forward. I've uninstalled and reinstalled but it's still slow. It's not my wifi as it works fine on other devices....

  • Newbie
  • Since the most recent update spotify has become really slow. Takes around 30 seconds for songs to start and I'm unable to move the song forward. I've uninstalled and reinstalled but it's still slow. ...
  • diegop16
  • Regular
  • 632 Views
  • 2 replies
  • 2 likes
  • Mac
  • 632 Views
  • 2 replies
  • 2 likes

Unable to download full desktop client - Mac

I am unable to download the full desktop client. I have been trying to reorganize my playlists, but I cannot find the "New Playlist Folder" option. My file menu only displays two options: "Close Window" and "Log Out". I have done some research and th...

  • Newbie
  • I am unable to download the full desktop client.  I have been trying to reorganize my playlists, but I cannot find the "New Playlist Folder" option.  My file menu only displays two options:...
  • ProfPerception
  • Newbie
  • 373 Views
  • 1 replies
  • 0 likes
  • Mac
  • 373 Views
  • 1 replies
  • 0 likes

newest spotify: how can i sync with my iphone

hey everyone i updated spotify a view days ago and today a wanted to sync a song from my mac to my iphone with the spotify-app but theres no "devices" button anymore how can i sync songs from "local music" to my iphone via wlan??? thanks for an answe...

  • Regular
  • hey everyone   i updated spotify a view days ago and today a wanted to sync a song from my mac to my iphone with the spotify-app   but theres no "devices" button anymore   how ca...
  • Taylor
  • Community Legend
  • 396 Views
  • 1 replies
  • 0 likes
  • Mac
  • 396 Views
  • 1 replies
  • 0 likes

Solved!! Search, Your music

In the previous version you could search for songs within "Your Music" by pressing cmd+f, a search input box appeared at the right top corner. Has this funcionality dissapeared for the desktop version (the mobile version still has it) or does any one...

  • Newbie
  • In the previous version you could search for songs within "Your Music" by pressing cmd+f, a search input box appeared at the right top corner. Has this funcionality dissapeared for the desk...
  • Soundofus
  • Community Legend
  • 529 Views
  • 1 replies
  • 0 likes
  • Mac
  • 529 Views
  • 1 replies
  • 0 likes

[TUTORIAL] OS X: Make external apps work with Version 1.x

Hey dear community, with the update to version 1.x many things have changed...You may have recognized, that external apps, like "Tunes Notifier" for OSX don't work with this new version any more. "Tunes Notifier" (http://www.tunes-notifier.com/#downl...

  • Roadie
  • Hey dear community,   with the update to version 1.x many things have changed... You may have recognized, that external apps, like "Tunes Notifier" for OSX don't work with this new version an...
  • hachepunto
  • Regular
  • 744 Views
  • 3 replies
  • 2 likes
  • Mac
  • 744 Views
  • 3 replies
  • 2 likes

Songs/albums won't save

Ever since the latest update, songs/albums won't save correctly when I press the "Save" button. They show up in my songs.albums while the Spotify program is open, but if I restart, they disappear. Please help!!

  • Casual Listener
  • Ever since the latest update, songs/albums won't save correctly when I press the "Save" button. They show up in my songs.albums while the Spotify program is open, but if I restart, they disappear. Pl...
  • ruby11
  • Casual Listener
  • 426 Views
  • 2 replies
  • 0 likes
  • Mac
  • 426 Views
  • 2 replies
  • 0 likes