Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Desktop (Mac)

Discuss Spotify for Mac

Start a topic

Forum Posts

Jam now available on Desktop

Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...

Start Jam Menu - Desktop App.png Queue Right Sidebar.png
  • Spotify Star
  • Spotify Star
  • MattSuda
  • Spotify Star
  • 4897 Views
  • 1 replies
  • 0 likes
  • 4897 Views
  • 1 replies
  • 0 likes

New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. The Now Playing View in the right sidebar shows the album art and info of the current song or pod...

  • Spotify Star
  • Spotify Star
  • MattSuda
  • Spotify Star
  • 6915 Views
  • 1 replies
  • 0 likes
  • 6915 Views
  • 1 replies
  • 0 likes

New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

Sidebar Tips.png Desktop Sidebar Compact View.png Compact Layout.png
  • Spotify Star
  • Spotify Star
  • MattSuda
  • Spotify Star
  • 4699 Views
  • 1 replies
  • 3 likes
  • 4699 Views
  • 1 replies
  • 3 likes

Solved!! Spotify free: Music stops on MAC

Edited: Thank you very much everyone for helping! Finally I managed to correct the error and the steps are those that DerpyNerd offered and highlighted as a solution. Hi! I have a MacBook Pro, and for a week now I have a problem with the desktop app....

  • Casual Listener
  • bfteach
  • Regular
  • 42027 Views
  • 19 replies
  • 1 likes
  • music stops
  • 42027 Views
  • 19 replies
  • 1 likes

[Mac] Troubleshooting Spotify

Having trouble with Spotify on your Desktop app? Here’s what to try first. Search the Community Someone might have asked your question on the Community before. So type your issue into the search box and have a look. Tip: Don't forget to check our Spo...

  • Spotify Legend
  • 166801 Views
  • 0 replies
  • 35 likes
  • Mac
  • 166801 Views
  • 0 replies
  • 35 likes

Solved!! actual playing title isn't green

If I click on a Playlist PLAY the actual title wont hover green. Thats realy ugly since I don't know exactly on which postition I'm in the playslist and which title is play (also click on the cover and "go to" won't help). When I directly click into ...

  • Casual Listener
  • If I click on a Playlist PLAY the actual title wont hover green.  Thats realy ugly since I don't know exactly on which postition I'm in the playslist and which title is play (also click o...
  • Grace
  • Spotify
  • 368 Views
  • 3 replies
  • 0 likes
  • Mac
  • 368 Views
  • 3 replies
  • 0 likes

Specific songs not available from an album?

I'm trying to get this album: https://play.spotify.com/album/6qZSS98R6px7lmqzMUOZnX But only 2 of the songs are available? The album released yesterday. Why is this?

  • Newbie
  • I'm trying to get this album: https://play.spotify.com/album/6qZSS98R6px7lmqzMUOZnX   But only 2 of the songs are available? The album released yesterday. Why is this?
  • Carina
  • Community Legend
  • 426 Views
  • 1 replies
  • 0 likes
  • Mac
  • 426 Views
  • 1 replies
  • 0 likes

Solved!! Unable to complete Premium membership subscription with NUS discount

I am trying to purchase spotify premium through the NUS discount so i get 50% off the subscription. However as I try to purchase it, i enter my NUS card number and then it prompts me to enter my facebook password and then once i do so it redirects me...

  • Casual Listener
  • I am trying to purchase spotify premium through the NUS discount so i get 50% off the subscription. However as I try to purchase it, i enter my NUS card number and then it prompts me to enter my face...
  • schulzy98
  • Casual Listener
  • 490 Views
  • 2 replies
  • 0 likes
  • Mac
  • 490 Views
  • 2 replies
  • 0 likes

Search by country and location

Hi, I have used Spotify for some time, but the search "feature" is really bad. Sometimes I want to search e.g. for new songs in a specific country or location. But how to do that? In "Browse" there are only genres. If I e.g. enter "country: Sweden", ...

  • Casual Listener
  • Hi,   I have used Spotify for some time, but the search "feature" is really bad. Sometimes I want to search e.g. for new songs in a specific country or location. But how to do that? In "Brow...
  • spiff69
  • Casual Listener
  • 10696 Views
  • 3 replies
  • 20 likes
  • Mac
  • 10696 Views
  • 3 replies
  • 20 likes

Click and hold preview not working on Mac

Clicking and holding on play button is not playing preview anymore on Mac. Reinstall does not help. OS X 10.9.4. Spotify 0.9.14.11

  • Casual Listener
  • Clicking and holding on play button is not playing preview anymore on Mac.   Reinstall does not help.   OS X 10.9.4. Spotify 0.9.14.11
  • Jason
  • Spotify Legend
  • 568 Views
  • 2 replies
  • 1 likes
  • 568 Views
  • 2 replies
  • 1 likes

Solved!! Just a thought about Spotify desktop

I started paying the premium the moment I could (I was a student before) just because I thought Spotify was the kind of idea that had to exist and it just needed some support to become what it is nowadays. A minute ago I realised whenever I want to l...

  • Casual Listener
  • I started paying the premium the moment I could (I was a student before) just because I thought Spotify was the kind of idea that had to exist and it just needed some support to become what it is now...
  • lusop
  • Casual Listener
  • 394 Views
  • 2 replies
  • 0 likes
  • Mac
  • 394 Views
  • 2 replies
  • 0 likes

Solved!! Mac: Spotify Helper not responding

I've noticed over the past couple months at least that in my Activity Monitor one of the Spotify Helpers is constantly Not Responding. I force quit and it appears again. The desktop app works, but seems slow and I'm wondering if this might be the rea...

  • Regular
  • I've noticed over the past couple months at least that in my Activity Monitor one of the Spotify Helpers is constantly Not Responding. I force quit and it appears again. The desktop app works, but se...
  • sevensix
  • Regular
  • 5826 Views
  • 4 replies
  • 0 likes
  • 5826 Views
  • 4 replies
  • 0 likes

spotify repeat

For a while i'm having a problem starting a number in Spotify, it starts en after 1 or 2 seconds it starts again for good.Now i'm in a situation that Spotify just opens the software, but i cannot listen anymore.... It's not possible to play the actua...

  • Newbie
  • For a while i'm having a problem starting a number in Spotify, it starts en after 1 or 2 seconds it starts again for good. Now i'm in a situation that Spotify just opens the software, but i cannot l...
  • MichaelW
  • Community Legend
  • 322 Views
  • 1 replies
  • 0 likes
  • Mac
  • 322 Views
  • 1 replies
  • 0 likes

Soundrop Help!

Is anyone having problems with using the crossfade option in spotify with soundrop? When using the crossfade function on the playback options soundrop seems to start to crossfade the songs and then give up and jus restart the song? Anyone have any id...

  • Casual Listener
  • Is anyone having problems with using the crossfade option in spotify with soundrop? When using the crossfade function on the playback options soundrop seems to start to crossfade the songs and then...
  • 296 Views
  • 0 replies
  • 0 likes
  • Mac
  • 296 Views
  • 0 replies
  • 0 likes

Local files lost after spotify app is closed

I have a set of two albums that are local MP3 files on a macbook. I have uploaded them to a playlist thereby putting them in my local files list aswell. Whenever I close out of spotify though the file locations are lost and I have to reimport them. A...

  • Casual Listener
  • I have a set of two albums that are local MP3 files on a macbook. I have uploaded them to a playlist thereby putting them in my local files list aswell. Whenever I close out of spotify though the fil...
  • 422 Views
  • 0 replies
  • 0 likes
  • Mac
  • 422 Views
  • 0 replies
  • 0 likes

Spotify Slow on Mac OS 10.9.5

Hi there, Spotify is incredibly slow on my Mac. I have taken the following steps to rectify, but Spotify remains my slowest application: -Reinstalled (3 times) -Restart computer -Install all updates -Disable all local file sources -Reduce cache to ma...

  • Casual Listener
  • Hi there,    Spotify is incredibly slow on my Mac.   I have taken the following steps to rectify, but Spotify remains my slowest application:   -Reinstalled (3 times) ...
  • joemitchell
  • Casual Listener
  • 2396 Views
  • 2 replies
  • 1 likes
  • 2396 Views
  • 2 replies
  • 1 likes

Can't unfollow a playlist from someone I'm following

I am not following Vincent Sandoval but his music still comes up in the listened to list. How can I remove this?

  • Newbie
  • I am not following Vincent Sandoval but his music still comes up in the listened to list. How can I remove this?
  • Jordi
  • Community Legend
  • 608 Views
  • 1 replies
  • 0 likes
  • Mac
  • 608 Views
  • 1 replies
  • 0 likes

Playing Incorrect Local Files

Hi, I have an issue where local files are played incorrectly. Say there's a studio album that I also have on iTunes; instead of playing it from the correct source, Spotify plays the live version from a different album. How do I correct this problem? ...

  • Casual Listener
  •  Hi, I have an issue where local files are played incorrectly. Say there's a studio album that I also have on iTunes; instead of playing it from the correct source, Spotify plays the live versio...
  • 302 Views
  • 0 replies
  • 0 likes
  • Mac
  • 302 Views
  • 0 replies
  • 0 likes

Cant quit spotify, anything I search on return blank, click on artist doesn't work

Running OS X Mavericks. 1) I can't quit Spotify. I've tried rightclick, quit it through the menu, and force quit it via the Apple menu. Each time I quit it, it restarts within under half a second. Sometimes I can't even turn off my computer because o...

  • Newbie
  • Running OS X Mavericks.   1) I can't quit Spotify. I've tried rightclick, quit it through the menu, and force quit it via the Apple menu. Each time I quit it, it restarts within under half a...
  • 504 Views
  • 0 replies
  • 0 likes
  • Mac
  • 504 Views
  • 0 replies
  • 0 likes

Keystroke for saving a track

Hi, I'm on a Mac and wondering if there is a keystroke for saving a track? /Alex

  • Newbie
  • Hi,   I'm on a Mac and wondering if there is a keystroke for saving a track?     /Alex
  • 269 Views
  • 0 replies
  • 0 likes
  • Mac
  • 269 Views
  • 0 replies
  • 0 likes

Saving tracks on Desktop version and on mobile

Hi there, I'm hoping that someone can help me. On the desktop version, when I click on "Save" for anything (songs or albums), it goes to saved for a moment, and then goes right back to "Save" , without actually saving anything. Anyone have an idea ho...

  • Regular
  • Hi there,   I'm hoping that someone can help me.  On the desktop version, when I click on "Save" for anything (songs or albums), it goes to saved for a moment, and then goes right back ...
  • Bennsen
  • Regular
  • 276 Views
  • 1 replies
  • 0 likes
  • Mac
  • 276 Views
  • 1 replies
  • 0 likes

Spotify Helper from Mac App has problems

I just started Spotfy! Most of the time the Helper stay running, consumming 30% of cpu doing nothing. My setup is Mac OS 10.9.4

  • Regular
  • I just started Spotfy! Most of the time the Helper stay running, consumming 30% of cpu doing nothing. My setup is Mac OS 10.9.4
  • Peter__
  • Community Legend
  • 445 Views
  • 1 replies
  • 0 likes
  • Mac
  • 445 Views
  • 1 replies
  • 0 likes

Solved!! Spotify freezing on startup mac

I'm not sure what this falls under and none of the other forums have solved my problem. When I start spotify on my macbook pro running 10.9.4 it immediately freezes. I cannot do anything but look at a frozen loading symbol. This is the console read-o...

  • Casual Listener
  • I'm not sure what this falls under and none of the  other forums have solved my problem. When I start spotify on my macbook pro running 10.9.4 it immediately freezes. I cannot do anything but lo...
  • Ben20
  • Casual Listener
  • 1184 Views
  • 4 replies
  • 0 likes
  • Mac
  • 1184 Views
  • 4 replies
  • 0 likes

Is playlist based radio dynamic

If you base a radio station on a playlist and then you alter that playlist does it alter the radio station? Or is it based on the "fingerprint" of the station when it was created?

  • Regular
  • If you base a radio station on a playlist and then you alter that playlist does it alter the radio station? Or is it based on the "fingerprint" of the station when it was created?
  • hans-jürgen
  • Roadie
  • 427 Views
  • 3 replies
  • 0 likes
  • Mac
  • 427 Views
  • 3 replies
  • 0 likes

song sharing not working

Hi all, song sharing isnt working for me, any ideas? I've reinstalled, no luck, i signed out with email and back in with facebook, no luck, is anyone else having trouble sharing songs within SP?

  • Newbie
  • Hi all, song sharing isnt working for me, any ideas? I've reinstalled, no luck, i signed out with email and back in with facebook, no luck, is anyone else having trouble sharing songs within SP?
  • Gladiomortis
  • Music Fan
  • 267 Views
  • 1 replies
  • 0 likes
  • Mac
  • 267 Views
  • 1 replies
  • 0 likes